problem recurrence : Endless loading screen bug xbox cloud gaming NA server

ShigezoX360

I can't log in again with XBOX Cloud Gaming
Symptoms are exactly the same as before
The previous patch stated that the login issue was resolved.
but it seems the problem is still not resolved

ZOS_Bill

@ShigezoX360

Are you getting any specific error message when trying to login?

ShigezoX360

When I try to log in on the character selection screen, the game freezes for about 5 minutes and then a server error appears.

There is no error code, it says "Unable to connect to server"

ZOS_Bill

@ShigezoX360

Thank you for responding back with this information. Try the connection troubleshooting below and see if that helps with the connection error you are receiving.

Connection Troubleshooting - Technical Support - The Elder Scrolls Online

ShigezoX360

I tried troubleshooting but the problem was not resolved.
In addition, I started up XBOX Cloud Gaming on my smartphone and changed from the Wi-Fi I usually use to a 4G connection, but the problem was not resolved.

ZOS_Bill

@ShigezoX360

Thank you for the update again. The next step you can take is starting a support ticket which can be done here.