FAIR compensation?

HatchetHaro

The compensation package detailed a week ago may have been good enough for the initial estimate of 2-3 days of lock-out (effectively 3-4 days from the rollback point of April 15 9:30am) outlined in the email we received, but falls way short of fair when the lockout period is triple the originally estimated (and compensated) length.

Here is a list of what the locked-out players have missed out on that holds material in-game value.

Daily Rewards:

• Gold (10,000)
• Tel Var Stones (2,500)
• Alliance Points (6,000)
• Crown Fortifying Meal (8)
• Crown Tri-Restoration Potion (300)
• Crown Lethal Poison (300)
• Alliance Points (4,000)
• Instant All Research (2)
• Cumberland Anniversary Attire (costume) (compensated)

Event:

• 30 Event Tickets (partially compensated with 15 Tickets worth of Jubilee Confetti, Tickets already spent on those prior to the lockout notwithstanding)
• 10 Glorious Anniversary Jubilee Gift Boxes (partially compensated with 5 of these boxes to be granted)
• at least 70 Anniversary Jubilee Gift Boxes per character
• 70 Writ reward containers per character
• the ability to purchase Anniversary Jubilee Event items from the Impressario with our Event Tickets
• the ability to grind for the 5 rare Event style pages (compensated in full, time already spent on grinding notwithstanding)

Miscellaneous:

• 1930 Seals of Endeavour (compensated in full with 16,000 Seals of Endeavour to be granted)
• 10 full days of ESO+ time (if subscribed) (compensated in full)
• any expired mail containing gold and other rewards
• any expired antiquity leads

All I am asking is for these items listed above and no more to be restored to all affected players. We have missed out on half of the Anniversary Jubilee Event, with loot valuing at tens (even hundreds) of millions in gold lost due to no fault of our own.

There are other activities and rewards that the locked out players have missed out on as well, such as lost practice time in raids and missed achievements due to not being able to run with their core teams. In addition, the stress of being locked-out has negatively affected plenty of us. However, those don't really have any concrete or equivalent value in in-game items, so it is unrealistic for players to be compensated for these beyond the extra 14,070 Seals of Endeavour being granted.

An alternative that's going to be much more fair to everyone, of course, is to extend/re-run the Anniversary Jubilee Event for 10 days only for the affected players, though I doubt the feasibility of such a feat.

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Kevin

Gorø

I really can't grasp on this logic. 10 days lock? Here are 5 boxes. Same thing with the potions, I'm quite upset about them as mats are getting more and more expensive.
Most people were farming for resources and we were not given any

At this rate I feel like ZOS should provide said compensation and be open in support for any other thing
Like free stone eagle aerie zos? come on, locked me for 10 days noooow

Shara_Wynn

What would be enough?

HatchetHaro

Shara_Wynn wrote: »

What would be enough?

HatchetHaro wrote: »

All I am asking is for these items listed above and no more to be restored to all affected players.

Literally said so here, my friend. It's the exact same point that you have stated in my previous thread, here.

Anachronian

The 5 Glorious Anniversary Jubilee Gift Boxes was likely set last week when they were trying to restore the accounts, and it took longer than expected.

Lack of tickets within compensation my guess is in part due to the currency limit in-game, and even if they gave us the tickets on May 6, they could not be used for the Anniversary Jubilee, unless they plan to run it again, only this time with the Bound Event Styles that only dropped from fishing, dolmen chests, Vvardenfell world bosses, or Summerset abyssal geyser shell troves, being corrected to include a better pity system that increases drop chance with every completion during the event.

Depending on the number of people actually locked by this incident, and limited customer support available, they may or may not be able to handle individual requests, within reason, related to the event.

Asking for too much can end up with nothing at all, and flooding accounts with hundreds of potential lost anniversary jubilee gift boxes could cause other issues.

From my perspective, the compensation needs to be enough to encourage people to return to the PTS, while being something that does not directly impact the in-game economy (that means not flooding mail systems with thousands of Anniversary Jubilee Gift Boxes).

Giving away things that have already been given away for free previously and recently can help, like throwing in a missing Zone or Dungeon DLC to the account, a missed past free housing or mount, or otherwise, might be easier to pass by management since it would cut in less to monetization than other compensations.

Judging from the last post from Gina, the compensation is likely being set to a one size fits all, i.e. no custom requests, with the only differences being what platform on, whether and how one had ESO+, and whether or not the account required a rollback and thus was locked out even longer.

In compensation, those that were locked out longer also received a Necrom Deluxe Collection key, the equivalent of $69.99 US, though that was recently on sale as well. There is no indication within the account information nor support system that states this is a temporary key, from what I could find.

HatchetHaro

Anachronian wrote: »

From my perspective, the compensation needs to be enough to encourage people to return to the PTS, while being something that does not directly impact the in-game economy (that means not flooding mail systems with thousands of Anniversary Jubilee Gift Boxes).

Us being locked out has already directly impacted the in-game economy with the missing hundreds of thousands of Anniversary Jubilee Gift Boxes that normally would have been granted. Restoring them to the players would only reverse that impact.

Anachronian wrote: »

Giving away things that have already been given away for free previously and recently can help, like throwing in a missing Zone or Dungeon DLC to the account, a missed past free housing or mount, or otherwise, might be easier to pass by management since it would cut in less to monetization than other compensations.

There is zero cut to monetization in granting us what we have lost in in-game items. I am also not in favour of granting other items that we did not miss out on, like DLCs or Chapters; what we lost in in-game value, we're owed in in-game value, and nothing more.

Anachronian wrote: »

In compensation, those that were locked out longer also received a Necrom Deluxe Collection key, the equivalent of $69.99 US, though that was recently on sale as well. There is no indication within the account information nor support system that states this is a temporary key, from what I could find.

The key was granted as a stopgap solution for players (especially content creators) to be able to access and give feedback to content on the PTS on a new account using template characters.

It may hold monetary value, but only to those who didn't have access to the content within beforehand; this account is worthless to players like me who have already purchased and played through/accessed all of the content that the Necrom Deluxe Collection offers.

Vaqual

I think a multiple months worth excess of seals is more than enough as a compensation. There is likely no "one-size-fits-all" solution for this issue. I for example have not earned 70 purple boxes within the entire timeframe and certainly not per character. I also did not want to. The large excess of endeavours is already accounting for a range of possible rewards and I would consider it to be on the generous side. It may seem little to hyper prolific players but at the same time extremely lucrative to less active players.

drkfrontiers

For the 70 Writ reward containers per character - I assume that the relevant crafting materials would need to be deducted?

HatchetHaro

drkfrontiers wrote: »

For the 70 Writ reward containers per character - I assume that the relevant crafting materials would need to be deducted?

Good point. It's only fair that they (or an equivalent value in gold) do be deducted.

xclassgaming

HatchetHaro wrote: »

The compensation package detailed a week ago may have been good enough for the initial estimate of 2-3 days of lock-out (effectively 3-4 days from the rollback point of April 15 9:30am) outlined in the email we received, but falls way short of fair when the lockout period is triple the originally estimated (and compensated) length.

Here is a list of what the locked-out players have missed out on that holds material in-game value.

Daily Rewards:

• Gold (10,000)
• Tel Var Stones (2,500)
• Alliance Points (6,000)
• Crown Fortifying Meal (8)
• Crown Tri-Restoration Potion (300)
• Crown Lethal Poison (300)
• Alliance Points (4,000)
• Instant All Research (2)
• Cumberland Anniversary Attire (costume) (compensated)

Event:

• 30 Event Tickets (partially compensated with 15 Tickets worth of Jubilee Confetti, Tickets already spent on those prior to the lockout notwithstanding)
• 10 Glorious Anniversary Jubilee Gift Boxes (partially compensated with 5 of these boxes to be granted)
• at least 70 Anniversary Jubilee Gift Boxes per character
• 70 Writ reward containers per character
• the ability to purchase Anniversary Jubilee Event items from the Impressario with our Event Tickets
• the ability to grind for the 5 rare Event style pages (compensated in full, time already spent on grinding notwithstanding)

Miscellaneous:

• 1930 Seals of Endeavour (compensated in full with 16,000 Seals of Endeavour to be granted)
• 10 full days of ESO+ time (if subscribed) (compensated in full)
• any expired mail containing gold and other rewards
• any expired antiquity leads

All I am asking is for these items listed above and no more to be restored to all affected players. We have missed out on half of the Anniversary Jubilee Event, with loot valuing at tens (even hundreds) of millions in gold lost due to no fault of our own.

There are other activities and rewards that the locked out players have missed out on as well, such as lost practice time in raids and missed achievements due to not being able to run with their core teams. In addition, the stress of being locked-out has negatively affected plenty of us. However, those don't really have any concrete or equivalent value in in-game items, so it is unrealistic for players to be compensated for these beyond the extra 14,070 Seals of Endeavour being granted.

An alternative that's going to be much more fair to everyone, of course, is to extend/re-run the Anniversary Jubilee Event for 10 days only for the affected players, though I doubt the feasibility of such a feat.

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Kevin

i just wanna add for now the ESO plus is ONLY for people who use the website, not xbox, ps or steam players. They said they'll be "more details soon" but....y'know. We'll see i guess.

Shara_Wynn

HatchetHaro wrote: »

Shara_Wynn wrote: »

What would be enough?

HatchetHaro wrote: »

All I am asking is for these items listed above and no more to be restored to all affected players.

Literally said so here, my friend. It's the exact same point that you have stated in my previous thread, here.

Then that is totally reasonable and fair.

Jsmalls

Vaqual wrote: »

I think a multiple months worth excess of seals is more than enough as a compensation. There is likely no "one-size-fits-all" solution for this issue. I for example have not earned 70 purple boxes within the entire timeframe and certainly not per character. I also did not want to. The large excess of endeavours is already accounting for a range of possible rewards and I would consider it to be on the generous side. It may seem little to hyper prolific players but at the same time extremely lucrative to less active players.

I get that's there is no one size fits all. But you're COMPLETELY ignoring a large group of people that Don't Care about cosmetics. That's all the "compensation package" includes. Other than the 1 month of ESO plus that really wasn't an option for them because they locked us out of 1/3 of a month already paid for....

There is already a list of things missed, but additional undaunted keys, AP from PvPing, position on leaderboards, Golden Vendor inventory, Mythic Lead Vendor, there is just so much not considered in this package. Literally THOUSANDS of purple boxes which actually contain in-game value.

For players that don't care about cosmetics, we just got a 10 day ban during a very lucrative event. For trying to help test new content....

That hurts.

sarahthes

I do not think a mechanism exists for them to give you the keys you missed, which is why they are not part of the compensation package.

HatchetHaro

Jsmalls wrote: »

Vaqual wrote: »

I think a multiple months worth excess of seals is more than enough as a compensation. There is likely no "one-size-fits-all" solution for this issue. I for example have not earned 70 purple boxes within the entire timeframe and certainly not per character. I also did not want to. The large excess of endeavours is already accounting for a range of possible rewards and I would consider it to be on the generous side. It may seem little to hyper prolific players but at the same time extremely lucrative to less active players.

I get that's there is no one size fits all. But you're COMPLETELY ignoring a large group of people that Don't Care about cosmetics. That's all the "compensation package" includes. Other than the 1 month of ESO plus that really wasn't an option for them because they locked us out of 1/3 of a month already paid for....

There is already a lost of things missed, but additional undaunted keys, AP from PvPing, position on leaderboards, Golden Vendor inventory, Mythic Lead Vendor, there is just so much not considered in this package. Literally THOUSANDS of people boxes which actually contain in-game value.

For players that don't care about cosmetics, we just got a 10 day ban during a very lucrative event. For trying to help test new content....

That hurts.

Incredibly well said.

It is disingenuous and straight up insulting to insinuate that microtransaction cosmetics are a valid replacement for in-game items that directly affect gameplay.

Veinblood1965

Vaqual wrote: »

I think a multiple months worth excess of seals is more than enough as a compensation. There is likely no "one-size-fits-all" solution for this issue. I for example have not earned 70 purple boxes within the entire timeframe and certainly not per character. I also did not want to. The large excess of endeavours is already accounting for a range of possible rewards and I would consider it to be on the generous side. It may seem little to hyper prolific players but at the same time extremely lucrative to less active players.

My thoughts also. The seals are several months if not more which can be used to purchase some really nice mounts etc. That alone would have been enough for me if I had been locked. No idea how many were locked but I'd imagine that crediting the items to the accounts may possibly be a manual process one by one for the programming team.

Thee_Cheshire_Cat

i'm a little out of the loop here...

From what i am gathering, and i am likely wrong... but what i'm hearing is that there are people who broke the rules, and got caught and are being dealt with- are getting compensation for lost game time because they broke the rules?

Or... what's going on?

TKo_ROUSE

Thee_Cheshire_Cat wrote: »

i'm a little out of the loop here...

From what i am gathering, and i am likely wrong... but what i'm hearing is that there are people who broke the rules, and got caught and are being dealt with- are getting compensation for lost game time because they broke the rules?

Or... what's going on?

lmao how in the world do you get that?

No a bunch of players got banned because ZOS made the PTS server interconnected to live. So if we deleted a character it went to live. If we made the 3600 CP template character it went to live. We got banned for quite literally testing their new expansion.

Anachronian

Thee_Cheshire_Cat wrote: »

i'm a little out of the loop here...

From what i am gathering, and i am likely wrong... but what i'm hearing is that there are people who broke the rules, and got caught and are being dealt with- are getting compensation for lost game time because they broke the rules?

Or... what's going on?

No, only a small number abused it. Pretty much anyone that accessed the PTS ended up with the changes on PTS copying over to live during the initial opening of the PTS last Monday. Anyone that didn't abuse it is getting restored to a backup from Monday, April 15, 9:30 AM, I think EDT.

This means that template characters with infinite items and unlocks were copied, characters from PCNA getting deleted on what they thought was the PTS only such that they have room for testing characters, and other issues like crown store unlocks and CP 3600.

sarahthes

Thee_Cheshire_Cat wrote: »

i'm a little out of the loop here...

From what i am gathering, and i am likely wrong... but what i'm hearing is that there are people who broke the rules, and got caught and are being dealt with- are getting compensation for lost game time because they broke the rules?

Or... what's going on?

They did not break the rules. ZOS made a very large mistake and compromised their accounts. To prevent those compromised accounts from causing issues, the affected people were then locked out of their accounts so zos could fix them.

HatchetHaro

Thee_Cheshire_Cat wrote: »

i'm a little out of the loop here...

From what i am gathering, and i am likely wrong... but what i'm hearing is that there are people who broke the rules, and got caught and are being dealt with- are getting compensation for lost game time because they broke the rules?

Or... what's going on?

Incorrect.
Here is my thread on the subject regarding the incident that happened last week (including my own speculation on next steps back when I wrote it), along with ZOS's response shortly after.

Largomets

Jsmalls wrote: »

I get that's there is no one size fits all. But you're COMPLETELY ignoring a large group of people that Don't Care about cosmetics...

For players that don't care about cosmetics, we just got a 10 day ban during a very lucrative event. For trying to help test new content....

That hurts.

Here here. And don't even get me started on their non-existent customer service team, who has been an additional nightmare for me personally through this entire process.

I had already farmed the style pages we "get for free" and will never ride a mount that isn't a trifecta mount, rendering the confetti thing and the endeavors completely worthless to me. Considering this PTS debacle hit the end-game community the hardest, since they're the most likely people to be on the test server right at the start, these "rewards" are tone deaf. These rewards would target a player base that was unlikely to be on the PTS to begin with.

Not to mention this is an event where literally doing your crafting writs on every character gets you easy access to materials for ulti pots and other rare/expensive items. I was getting 40-80 dragon rheum (worth millions) per day simply by doing my writs. Ulti pots are a requirement for end game raiding and stupid expensive. I spend millions of gold per week on mats just to be able to show up to raid, and this event is our yearly chance to get ahead a little and zos took freaking 2 weeks of it away from us.

And of course, all of that pales in comparison to losing 2 weeks of progression time with my core raid team. Imagine training for a marathon and mid-training season a driver hits you with their car taking you out of training (and work) for a few weeks. Now imagine the only compensation you get is a T-shirt you already owned and a gift card to a store that only sells useless items you don't like, with no thought of your medical bills, back pay, or loss of time training on your progression goals.

And ZOS still apparently expects me to buy the next chapter and reward them with money and pretend like nothing happened.

Seraphayel

Honestly, I think the excessive amount of endeavors covers all of your potential losses. It‘s not like you just get those, you get a lot of additional stuff. Yes, you’re not getting everything piece by piece you would have gotten during the event plus the stuff you maybe (or maybe not) could have earned, but 16.000 endeavors is so much that it really should be fine without asking for even more stuff. The compensation already is excessive (but fair to the locked out players), asking for even more seems like yearning for something you don’t deserve (anymore).

SkaraMinoc

Shara_Wynn wrote: »

What would be enough?

32k seals

/s

Gorø

SkaraMinoc wrote: »

Shara_Wynn wrote: »

What would be enough?

32k seals

/s

Don't care about that much seals.
Just bring us the resource and the potions we lost from login bonus and stone eagle aerie

Asmelia

give me the compensation people don't want i will take them without hesitation. Zenimax don't owe anything to anyone it is their business.And you play a account that is rented you don't own the account it's zenimax that own them because it is their game and their business it is not yours.

Vaqual

HatchetHaro wrote: »

Jsmalls wrote: »

Vaqual wrote: »

I think a multiple months worth excess of seals is more than enough as a compensation. There is likely no "one-size-fits-all" solution for this issue. I for example have not earned 70 purple boxes within the entire timeframe and certainly not per character. I also did not want to. The large excess of endeavours is already accounting for a range of possible rewards and I would consider it to be on the generous side. It may seem little to hyper prolific players but at the same time extremely lucrative to less active players.

I get that's there is no one size fits all. But you're COMPLETELY ignoring a large group of people that Don't Care about cosmetics. That's all the "compensation package" includes. Other than the 1 month of ESO plus that really wasn't an option for them because they locked us out of 1/3 of a month already paid for....

There is already a lost of things missed, but additional undaunted keys, AP from PvPing, position on leaderboards, Golden Vendor inventory, Mythic Lead Vendor, there is just so much not considered in this package. Literally THOUSANDS of people boxes which actually contain in-game value.

For players that don't care about cosmetics, we just got a 10 day ban during a very lucrative event. For trying to help test new content....

That hurts.

Incredibly well said.

It is disingenuous and straight up insulting to insinuate that microtransaction cosmetics are a valid replacement for in-game items that directly affect gameplay.

No its not insulting. It is just one way of doing it. Just as you may not care about that other players may not care about economy, achievement or progress related compensations.

onyxorb

No matter how many times it gets stated, people are simply NOT going to understand that this game is 'Play how you like'.
To some of us, that means grinding event boxes during events so that we have motifs and mats to earn gold so we can do whatever it is we do in the game.

Endeavors are PURELY cosmetic. They will never have actual in game value. A lot of us farm for in game value, not endeavors.
Seriously, I have 31k unused endeavors on PC/NA just from playing the game, and not purposely farming them.

A shiny new horse does nothing to earn me gold that I need to build house, gear myself out, or do whatever else I need to do in the game.

People keep harping on the 16k endeavors like we actually got paid real life money or something, no, we didn't, it's cosmetics that a 'lot' of us didn't care about. Some people love it, but again, the game is 'play how you like', so more power to those that are happy with the endeavors.

When it was only a few days of outage, what we got was fine, even for those who would have preferred the purple boxes, but i hope no one seriously thinks that compensation makes up for almost 2 weeks locked out of the game?

Some people are hurt over losing 6 hours of downtime on the first day this happened, and 4 of downtime this morning I think? So that's a total loss of 10 hours, out of an additional 48 hours, so what... a net gain of 38 bonus hours of the event? We Lost 10 days, without even having the option to preplan how to spend the rest of the event.

I understand that ZOS tried to compensate by what someone in some back office thought was the best for the 'most' players, but that was a week ago. Plenty of input has been made since then. Surely they can re-evaluate things?

tklawson

I just want the bonus XP!!!

tklawson

Seraphayel wrote: »

Honestly, I think the excessive amount of endeavors covers all of your potential losses. It‘s not like you just get those, you get a lot of additional stuff. Yes, you’re not getting everything piece by piece you would have gotten during the event plus the stuff you maybe (or maybe not) could have earned, but 16.000 endeavors is so much that it really should be fine without asking for even more stuff. The compensation already is excessive (but fair to the locked out players), asking for even more seems like yearning for something you don’t deserve (anymore).

I could care less about that - I'm out 10 days of bonus XP, which is what I was farming.

Soraka

The entire event kinda threw the economy off kilter anyway, didn't it? I don't think that's really a great reason to not compensate boxes.

HatchetHaro

tklawson wrote: »

Seraphayel wrote: »

Honestly, I think the excessive amount of endeavors covers all of your potential losses. It‘s not like you just get those, you get a lot of additional stuff. Yes, you’re not getting everything piece by piece you would have gotten during the event plus the stuff you maybe (or maybe not) could have earned, but 16.000 endeavors is so much that it really should be fine without asking for even more stuff. The compensation already is excessive (but fair to the locked out players), asking for even more seems like yearning for something you don’t deserve (anymore).

I could care less about that - I'm out 10 days of bonus XP, which is what I was farming.

Honestly, yeah; they should toss in a few XP scrolls as well, not that I need any more to add to my hoard, but it'd be nice for those who wanted to grind XP but couldn't due to the lockout.