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Early Access wasted...is there any recompense?
I want to know what is going to be done for the customers who bought into the "early access" carrot dangled in front of everyone; and then ended up to be more of an extended beta session for the servers.
I'll be honest, the early access WAS a reason for me pre-ordering my game. I was of two states of mind. Either:
A) Wait for the rush of new players to wind down and come in a month later after early bugs had been sorted and so I wasnt competing in zones with a million other people. I've taken this route a few times and always enjoyed missing the rush but you do come in behind others.
or
Preorder and take the early access and use those first few days to get a jump ahead of the crowd. I've done this with games as well with success.
I went with option B as I have been very excited about the game.
To make it even better, my boss offered up some Annual Leave so we could scale back on wages for budget. Wasnt expecting that, but bonus to boot.
I've managed 4-5 hours of gameplay in total. The servers were down for me all night from 3pm my time (Central Australian) yesterday. I start work at noon today, and so I wake up this morning to hop on....and theres an 800MB patch! With crappy Australian DSL the patch will not be done before I leave for work.
I realize that games have issues and bugs need fixing. Login servers drop out. There are unforseen circumstances and, yes, they all need to be fixed. No argument from me there.
What I want to know from Zenimax is what you intend to do for people like me who got jipped on this whole "Early Access" bit. Do we get some extra game time? What will you do to keep my business? Because at this juncture I feel like I shouldnt have paid out early for a preorder and waited to see how things went down. I'm certainly not in the mood to start paying out a subscription cost at this point. It feels like Beta again.
I'll be honest, the early access WAS a reason for me pre-ordering my game. I was of two states of mind. Either:
A) Wait for the rush of new players to wind down and come in a month later after early bugs had been sorted and so I wasnt competing in zones with a million other people. I've taken this route a few times and always enjoyed missing the rush but you do come in behind others.
or
Preorder and take the early access and use those first few days to get a jump ahead of the crowd. I've done this with games as well with success.I went with option B as I have been very excited about the game.
To make it even better, my boss offered up some Annual Leave so we could scale back on wages for budget. Wasnt expecting that, but bonus to boot.
I've managed 4-5 hours of gameplay in total. The servers were down for me all night from 3pm my time (Central Australian) yesterday. I start work at noon today, and so I wake up this morning to hop on....and theres an 800MB patch! With crappy Australian DSL the patch will not be done before I leave for work.
I realize that games have issues and bugs need fixing. Login servers drop out. There are unforseen circumstances and, yes, they all need to be fixed. No argument from me there.
What I want to know from Zenimax is what you intend to do for people like me who got jipped on this whole "Early Access" bit. Do we get some extra game time? What will you do to keep my business? Because at this juncture I feel like I shouldnt have paid out early for a preorder and waited to see how things went down. I'm certainly not in the mood to start paying out a subscription cost at this point. It feels like Beta again.
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You don't seem to understand that early access is you paying them for a preview and them letting you be a paid last min tester.0 -
Saera✭✭✭I have been playing early access since Sunday and I will tell you it was not wasted... The servers were down less than a day... I feel there is no need for compensation for giving me 5 free days of game time, my actual paid time does not start until the 4th, thus i still received early access...
Just my opinion0 -
If the game wasn't bugged since the patch, I'd feel better about the early access... I have loved the game thus far but cannot equip items, talk to ppl or otherwise interact with my environment. Crossing my fingers that this clears up soon, but I'm not holding my breath.We have but one life, I'd suggest spending it doing the things that bring happiness to yourself and others.0 -
Keebler✭Apart from the extended period of down time I've rather enjoyed my 5 day early access so far and I've been playing on capped out internet since I started. With that being said I don't see how your internet connection has any bearing on your request for recompense. I'm on ADSL2+ in Queensland but since I'm capped out I'm downloading the patch at 30kb/sec and I'm stuck like this till it rolls over on the 11th.
So take a teaspoon of cement and toughen up princess.0 -
I have been playing early access since Sunday and I will tell you it was not wasted... The servers were down less than a day... I feel there is no need for compensation for giving me 5 free days of game time, my actual paid time does not start until the 4th, thus i still received early access...
Just my opinion
I havnt had 5 days early access. Only 3.
Because my early access started at 10pm on a tuesday night I wasnt able to make great use of that time the first night. I played for around 5 hours on Wednesday morning/early afternoon and then the servers came down at 3pm and never came back up before it was time to go do something with the wifey.
Wake up this morning , early mind you, to get in some hours before work. And boom! Big patch.
So yea, MY early access time has certainly been impinged.
As I said before, I get the techno trouble happens. No MMO has had a solid launch completely free of issues.
However, working in Retail and Customer Service in particular, what I am looking at now is how Zenimax handles and responds to this complaint. And I am far from the only one complaining about it.
A GOOD company with solid service will do something - even if just give an extra day of time. A company without a clue will swipe it under the carpet and move on. How they handle the situation will impact my decision to give further finances to them. It's fairly simple.
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vizionblind_ESO wrote: »this must be your first MMO
I go back as far as having Beta'd Star Wars Galaxies. SWG, DAoC, WoW, RIFT, SWTOR, Age of Conan, Aion, Guild Wars, Guild Wars 2, Wildstar Beta, LOTRO, Everquest 2. Others I have forgotten about. Was playing MUD's before MMO's even existed.
So no, not nearly my first MMO. If you had actually read the post it might have been apparent when I said I had early accessed several games before, and waited a while for others.
In any event it does not change the fact that the promise of early access hasnt exactly been delivered to an exceptional degree. Wanting to see how their Customer Service responds is quite a legitimate exercise.
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