My own take on the compensation controversy

Foxtrot39

After some pointers I will just rephrase my badly told idea without getting overly specific causing to miss out on quite a bit of stuff


Instead of the current compensation that undermine effort and grind from non banned account while not compensating what banned account did missed on

-Mail the rewards one would HAVE gotten like if you did the dailies for RND and writs, if ZoS have the stats per account add on top the daily from zones such as delves and boss daily + an average of other grind sources that offer jubilee boxes

Im sure ZoS got the stats tracked somewhere

-Grant the equivalent of tickets and keys one would have gotten during that time frame with 200% XP scrolls equal to the ban time

-Some curated rare drop style page (around half of them) because likely hood of one grinding all of them is abysmall reasliticaly with those drop rates IF all the bans are lifted with at least 5 days of event time remaining otherwise just keep it as its currently proposed

-1 Month ESO+ for all account

-Daily log in reward

EDIT 2

Comment below make sens to justify seals and style page compensation, still stand on the opinion however that zos isn't compensation where it matters and should as other pointed out increase drop rates to not let peopel feel cheated on so to speak

Reverb wrote: »

It’s not just about giving people what they’ve lost by not being able to log in through no fault of their own. It’s to apologize to the players most heavily impacted by the studios own errors, and because they don’t want people to avoid PTS now or in the future. There are already far too few testers and far too little response to issues reported during testing. After this mess they need to be really generous with the testers who were impacted.
[...]

The PTS issue compensation is deemed unfair in both ways :

-Banned accounts miss on all the style pages and rare mats coming from dailies via purple box but get about 1 year worth of seals, all the grindiest event pages + mount gifted to them + 1 month of ESO + if they were subscribed

In short doesn't compensate where it matters : daily activities and reward

-Unaffacted accounts grinding the event from day one are still UNLIKELY to get all those pages, some might not even get the mount

In short undermine the efforts put by unbanned accounts towards the rare event rewards

What Zos should consider doing

-Reward max amount of Seals that would have been obtainable during the ban time instead

-Award days of ban time x character slot x 7 worth of purple jubelee box per account + daily writ rewards container (cover all the daily writs) + ban days worth of yellow jubilee box like currently planned

-Grant ban days worth of the confetti stuff for the jubilee mount

-Manually max out event ticket cap

-Curated drop of some of those rare grind drop, not all of them

-Keep eso+ compensation but give it to everyone rather than subbed people only for the inability to play the game

This sounds fairer to both affected and unaffected accounts

Seraphayel

There is no unfair part for non-banned accounts. I find it highly questionable how entitled some players are that really want to reduce the compensation for players whose accounts were banned and were / are still unplayable for almost a week now.

eveboufa

You are actually grossly inaccurate in what we are missing out on. To add to your “list”, here are a few things:

1. Service access (access to play the game) on two platforms
2. XP on double xp event
3. Random normal for 11 characters giving you 110 transmutes daily total
4. Your daily rewards
5. Core trials for HM achievements
6. All those crafting mats from daily crafting on 11 characters
7. All the event tickets

<snip>

<snipped for Baiting/Trolling>

belial5221_ESO

They should be happy to get anything.In the terms that ppl sign,they don't have to conpensate anything.People should be glad to get something,and it was a pretty decent package,since not everyone does 20 chars crafting,100 trials,blahblah a day.

Ezhh

How would this be fair to everyone?

Foxtrot39 wrote: »

-Unaffacted accounts grinding the event from day one are still UNLIKELY to get all those pages, some might not even get the mount

I already had the style pages before being banned. Yes, it was a grind. No, RNG was NOT kind to me. I 100% do not begrudge others getting them for free despite the time and work I put in.

Foxtrot39 wrote: »

-Reward max amount of Seals that would have been obtainable during the ban time instead

So basically get zero actual compensation for all the lost time and all the things that cannot be easily measured.

Foxtrot39 wrote: »

-Award days of ban time x character slot x 7 worth of purple jubelee box per account (cover all the daily writs) + ban days worth of yellow jubilee box like currently planned

Some of us were farming way more purple boxes than this. I don't even think writs are the quickest way to farm the boxes once you factor in load times.

Foxtrot39 wrote: »

-Grant ban days worth of the confetti stuff for the jubilee mount

I guess we will overlook the people who were planning to use event vouchers to buy some too and lost that chance?

Foxtrot39 wrote: »

-Manually max out event ticket cap

Pretty sure I was at max anyway. This is a loss not a gain either way compared to the tickets we would have earned in this time.

Foxtrot39 wrote: »

-Curated drop of some of those rare grind drop, not all of them

Who are you to judge what number of style pages is fair? Do you know how much any given person will have farmed in the time these bans last? As I said, I farmed all five before this happened, but there are people who put in as much time as me pre-ban and didn't get them. They should not lose out.

Foxtrot39 wrote: »

-Keep eso+ compensation but give it to everyone rather than subbed people only for the inability to play the game

This is literally intended to compensate paying customers who are losing something they paid for. I wouldn't mind if they reduced it to whatever duration the bans ends up lasting, but my guess is one month is the smallest amount they can conveniently give out.

Foxtrot39 wrote: »

This sounds fairer to both affected and unaffected accounts

This would result in zero gains and a lot of loses to many of the banned players. I can understand envy if you are missing the style pages and/or desperately want a shiny glitter mount, and I very much wish they'd have not made the RNG so terrible for the style pages so that everyone could get them in a much shorter time, but we're talking one week minimum and likely a fair bit longer of game time lost during ESO's largest ever event.

But hey, perhaps you'd like to personally send me the few mil gold I am set to lose from expired mails and so on? And spend crowns to gift me and some other people for event tickets we now can't farm? No?

RicAlmighty

[Removed]

Tommy_The_Gun

I think that compensation for what happened is not a problem.

The "rare" motif drop rate & sourcing is.

Boltz4Life

Every single ESO Plus subscriber was affected by their mistake. Where are their compensation? ZOS made the major mistakes, everyone should have received something for the unexpected downtime.

Seraphayel

Boltz4Life wrote: »

Every single ESO Plus subscriber was affected by their mistake. Where are their compensation? ZOS made the major mistakes, everyone should have received something for the unexpected downtime.

You received an extension of the anniversary event.

Reginald_leBlem

Boltz4Life wrote: »

Every single ESO Plus subscriber was affected by their mistake. Where are their compensation? ZOS made the major mistakes, everyone should have received something for the unexpected downtime.

Dude we literally did.

RicAlmighty

[Removed]

Foxtrot39

List isn't extensive so yeah I missed on other daily activities

Still being true that either way it ain't compensating enough where it matters (all possible daily activities rewards) for those banned

Yet "punish" people that didn't got banned by handing some all of the worst drop rate event item that they wouldn't likely have gotten even if they no lifed the whole event and what can be considered hundreds of $ worth of gems in seals

Compensations as presented currently leave pretty much both side a sour taste

xclassgaming

Foxtrot39 wrote: »

The PTS issue compensation is deemed unfair in both ways :

-Banned accounts miss on all the style pages and rare mats coming from dailies via purple box but get about 1 year worth of seals, all the grindiest event pages + mount gifted to them + 1 month of ESO + if they were subscribed

-Unaffacted accounts grinding the event from day one are still UNLIKELY to get all those pages, some might not even get the mount

What Zos should consider doing

-Reward max amount of Seals that would have been obtainable during the ban time instead

-Award days of ban time x character slot x 7 worth of purple jubelee box per account (cover all the daily writs) + ban days worth of yellow jubilee box like currently planned

-Grant ban days worth of the confetti stuff for the jubilee mount

-Manually max out event ticket cap

-Curated drop of some of those rare grind drop, not all of them

-Keep eso+ compensation but give it to everyone rather than subbed people only for the inability to play the game

This sounds fairer to both affected and unaffected accounts

"This sounds fairer to both affected and unaffected accounts"

No, just no. Im sorry you feel this way, but we were LOCKED UNFAIRLY out of our accounts, we deserve these rewards, all of them. You wouldn't be complaining at all about this is if you were in our shoes, i think it's revolting you even posted this personally. what y'all get is your account to play, right now. You can LITERALLY log in and play right now, we can't. True, we got the "code" but lets be honest, its useless i have a full trial geared 2,000+ cp toon. on EU. I want to play them, not level 5 toon with nothing. So whats fair is that you get to play and y'all have already got the anniversary event extended which most likely we are all gonna miss.

I agree with people that the style page drop rates are far too low and need to be buffed asap, but its not fair at all to take it out on us, we didn't design it. And we deserve all the endevours, for all the stress we had wondering if we will ever get our accounts back. So please don't talk to me about "fairness" again.

HatchetHaro

While I somewhat agree on things being "unfair for unaffected accounts", I don't think lowering the amount of rewards for the locked-out players would be fair for them either.

You do have a point: the locked-out players are missing out on a ton of things that the 16,000 Seals of Endeavour is trying and sometimes failing to make up for, such as for players who don't care for Crown Crate items and place much more value on the missed loot from the purple Jubilee Boxes. I would like to have at least <character count> x 7 x <days of lock-out since rollback time> Writ Rewards and associated Jubilee Boxes credited to my account, and many of the locked-out players would love that, too.

For me, personally, I've already collected Horse Fragments every day and also spent 9 Event Tickets on additional Fragments, so I was on track to complete the mount, buy other fragments, and gather a sizable stockpile before the lock-out. I would like to at least get back the 21 Event Tickets I have missed from my (at least) 1-week of lock-out so I can also acquire the Personality fragments and have my usual stockpile ready for the next Event.

The rare style pages being awarded as compensation is fine, even though I've already grinded ~33 hours total for them all before I got locked out (and thus the rewarded style pages do nothing for me). I do think that those pages also need to be made available at the Impressario for 5 tickets a pop (or even 10 tickets), as I still absolutely despise how that drop table is implemented.

I do think there still needs to be a significant amount of Seals as compensation for the locked-out players, though I do agree that 16,000 Seals can be quite jarring to those who aren't affected ("You get all that for doing basically nothing? That's unfair!" is a valid concern). As long as the rest of the rewards (Boxes, Writs, Tickets, Style Pages) are compensated as well, I think 8,000 is a much more fair number of Seals.

EDIT: As an addendum to the above paragraph, lowering the 16k Seal reward now is not a good option, as it'd be an insult to everyone who was already promised that compensation.

Cruxanero

I got lucky (but also spent a lot of time...) grinding the event style pages. I now have the 5 pages, and (as always) so many tickets I'm buying additional furniture cakes now, even though it's unlikely I'll ever need that many.
If my account had been locked, I would have gotten nothing at all as compensation that I haven't earned now, aside from the seals of endeavor. Instead, I would have missed more than a hundred jubilee boxes per day from daily writs alone, and that's not even counting the boxes I earn additionally while playing stuff I always do, like pledges, BGs, rewards for the worthy etc. For me it would have been a huge, huge loss in rare motifs and valuable mats if my account had been locked.

So no, the compensation is not at all too much.

xclassgaming

HatchetHaro wrote: »

While I somewhat agree on things being "unfair for unaffected accounts", I don't think lowering the amount of rewards for the locked-out players would be fair for them either.

You do have a point: the locked-out players are missing out on a ton of things that the 16,000 Seals of Endeavour is trying and sometimes failing to make up for, such as for players who don't care for Crown Crate items and place much more value on the missed loot from the purple Jubilee Boxes. I would like to have at least <character count> x 7 x <days of lock-out since rollback time> Writ Rewards and associated Jubilee Boxes credited to my account, and many of the locked-out players would love that, too.

For me, personally, I've already collected Horse Fragments every day and also spent 9 Event Tickets on additional Fragments, so I was on track to complete the mount, buy other fragments, and gather a sizable stockpile before the lock-out. I would like to at least get back the 21 Event Tickets I have missed from my (at least) 1-week of lock-out so I can also acquire the Personality fragments and have my usual stockpile ready for the next Event.

The rare style pages being awarded as compensation is fine, even though I've already grinded ~33 hours total for them all before I got locked out (and thus the rewarded style pages do nothing for me). I do think that those pages also need to be made available at the Impressario for 5 tickets a pop (or even 10 tickets), as I still absolutely despise how that drop table is implemented.

I do think there still needs to be a significant amount of Seals as compensation for the locked-out players, though I do agree that 16,000 Seals can be quite jarring to those who aren't affected ("You get all that for doing basically nothing? That's unfair!" is a valid concern). As long as the rest of the rewards (Boxes, Writs, Tickets, Style Pages) are compensated as well, I think 8,000 is a much more fair number of Seals.

Disagree, 16,000+ is more then fair for the stress and fear of losing accounts. It should not be lowered, at all. It would be even more unfair for zos to take that away from us, it would be another kick in the teeth.

kyatos_binarini

Spend 8+ hours during 4 days to grind all 5 style pages like crazy vs take a short rest from the game and additionally get all rare pages + yearly amount of seals.

I knew I should picked NA server when started the game😕

LokiPagan

Really? I've gotten 6 aetherial dust in the last few days alone. The last week I've gotten around 40 million worth of mats.

They're missing out quite a bit.

Veesk

kyatos_binarini wrote: »

Spend 8+ hours during 4 days to grind all 5 style pages like crazy vs take a short rest from the game and additionally get all rare pages + yearly amount of seals.

I knew I should picked NA server when started the game😕

That's a huge distortion of the situation.

What about the players who spent hours grinding for all the style pages before they got locked out? The ones that collected them all before the lockout? Are you also upset with nonaffected players who got lucky RNG and didn't have to spend hours getting style pages? Where does that line end? And regardless it doesn't even matter, someone else getting pages doesn't affect anyone else. Same with seals of endeavors. Whether or not they have pages or endeavors changes nothing for your account.

And being locked out doesn't equal a short rest, it's a forced ongoing lockout with no choice from affected players. They didn't opt to stay logged out of the game or not continue to participate in the event.

Foxtrot39

xclassgaming wrote: »

Disagree, 16,000+ is more then fair for the stress and fear of losing accounts. It should not be lowered, at all. It would be even more unfair for zos to take that away from us, it would be another kick in the teeth.

Lowering that number only works if you get compensated for other activities you both missed on and didn't get compensated from

like all the transmute and jubilee box from dailies

The topic idea (even tho I missed on a lot as pointed out) is to give compensation under the form of rewards mail for activities you would have done

-RND rewards, all the writs rewards for all characters and a bit more for zone dailies with some of those rare page because the drop rate is so low getting all of them during the event is unrealistic

All the event tickets ect

Zos overcompensate the wrong part and by doing so undermine the obnoxious grind and effort all the unaffected accounts had to do to get the same

Shara_Wynn

Jealousy and envy are both perfectly normal human emotions. They may be unpleasant emotions, like anger, fear and anxiety, but they are still fundamentally normal human emotions.

Anyone who thinks they are immune to either of these emotions are deluding themselves and perhaps they are the ones that need to acquire a greater level of self awareness.

I say this as a completely stand alone statement, without any context.

Foxtrot39

Shara_Wynn wrote: »

Jealousy and envy are both perfectly normal human emotions. They may be unpleasant emotions, like anger, fear and anxiety, but they are still fundamentally normal human emotions.

Anyone who thinks they are immune to either of these emotions are deluding themselves and perhaps they are the ones that need to acquire a greater level of self awareness.

I say this as a completely stand alone statement, without any context.

Context being the general feel given by that whole ordeal to push self reflection and question oneself about it but true nontheless

Foxtrot39

Also becasue my communication skill is horrid I rephrased the main post and striekd the old one to convey the idea I wanted to push without trying to miss about it all by trying to be too specific while taking pointers into account

Shara_Wynn

LokiPagan wrote: »

Really? I've gotten 6 aetherial dust in the last few days alone. The last week I've gotten around 40 million worth of mats.

They're missing out quite a bit.

I haven't gotten anything like that. I guess with RNG not everyone is so lucky. Would you mind giving me a breakdown of what that 40 million consisted of? Not being cheeky, I would honestly like to know how I can make earn 40 million in a week from this event in mats, as clearly I am doing something wrong.

xclassgaming

Foxtrot39 wrote: »

xclassgaming wrote: »

Disagree, 16,000+ is more then fair for the stress and fear of losing accounts. It should not be lowered, at all. It would be even more unfair for zos to take that away from us, it would be another kick in the teeth.

Lowering that number only works if you get compensated for other activities you both missed on and didn't get compensated from

like all the transmute and jubilee box from dailies

The topic idea (even tho I missed on a lot as pointed out) is to give compensation under the form of rewards mail for activities you would have done

-RND rewards, all the writs rewards for all characters and a bit more for zone dailies with some of those rare page because the drop rate is so low getting all of them during the event is unrealistic

All the event tickets ect

Zos overcompensate the wrong part and by doing so undermine the obnoxious grind and effort all the unaffected accounts had to do to get the same

I will stand by what i said, we DESERVE these rewards for being locked out, its not FAIR on us. Y'all get to play we do not. Frankly trying to lower out compensation is just really weird. You would not make this thread if you were in our shoes, it's honestly quite horrific to me that you would WANT US PUNISHED MORE.

Veesk

Shara_Wynn wrote: »

Jealousy and envy are both perfectly normal human emotions. They may be unpleasant emotions, like anger, fear and anxiety, but they are still fundamentally normal human emotions.

Anyone who thinks they are immune to either of these emotions are deluding themselves and perhaps they are the ones that need to acquire a greater level of self awareness.

I say this as a completely stand alone statement, without any context.

Those emotions are completely normal.

However, how people choose to react based on their emotions is up to them.

HatchetHaro

xclassgaming wrote: »

HatchetHaro wrote: »

While I somewhat agree on things being "unfair for unaffected accounts", I don't think lowering the amount of rewards for the locked-out players would be fair for them either.

You do have a point: the locked-out players are missing out on a ton of things that the 16,000 Seals of Endeavour is trying and sometimes failing to make up for, such as for players who don't care for Crown Crate items and place much more value on the missed loot from the purple Jubilee Boxes. I would like to have at least <character count> x 7 x <days of lock-out since rollback time> Writ Rewards and associated Jubilee Boxes credited to my account, and many of the locked-out players would love that, too.

For me, personally, I've already collected Horse Fragments every day and also spent 9 Event Tickets on additional Fragments, so I was on track to complete the mount, buy other fragments, and gather a sizable stockpile before the lock-out. I would like to at least get back the 21 Event Tickets I have missed from my (at least) 1-week of lock-out so I can also acquire the Personality fragments and have my usual stockpile ready for the next Event.

The rare style pages being awarded as compensation is fine, even though I've already grinded ~33 hours total for them all before I got locked out (and thus the rewarded style pages do nothing for me). I do think that those pages also need to be made available at the Impressario for 5 tickets a pop (or even 10 tickets), as I still absolutely despise how that drop table is implemented.

I do think there still needs to be a significant amount of Seals as compensation for the locked-out players, though I do agree that 16,000 Seals can be quite jarring to those who aren't affected ("You get all that for doing basically nothing? That's unfair!" is a valid concern). As long as the rest of the rewards (Boxes, Writs, Tickets, Style Pages) are compensated as well, I think 8,000 is a much more fair number of Seals.

Disagree, 16,000+ is more then fair for the stress and fear of losing accounts. It should not be lowered, at all. It would be even more unfair for zos to take that away from us, it would be another kick in the teeth.

Taking away what has already been promised is definitely not an option as that's just a slap in the face to those already affected, and I am happy with my 16k seals. I'm just saying that in hindsight (before it was announced) a lower number (plus the inclusion of the rest of the rewards) may have been much less controversial with everyone.

Foxtrot39

xclassgaming wrote: »

Foxtrot39 wrote: »

xclassgaming wrote: »

Disagree, 16,000+ is more then fair for the stress and fear of losing accounts. It should not be lowered, at all. It would be even more unfair for zos to take that away from us, it would be another kick in the teeth.

Lowering that number only works if you get compensated for other activities you both missed on and didn't get compensated from

like all the transmute and jubilee box from dailies

The topic idea (even tho I missed on a lot as pointed out) is to give compensation under the form of rewards mail for activities you would have done

-RND rewards, all the writs rewards for all characters and a bit more for zone dailies with some of those rare page because the drop rate is so low getting all of them during the event is unrealistic

All the event tickets ect

Zos overcompensate the wrong part and by doing so undermine the obnoxious grind and effort all the unaffected accounts had to do to get the same

I will stand by what i said, we DESERVE these rewards for being locked out, its not FAIR on us. Y'all get to play we do not. Frankly trying to lower out compensation is just really weird. You would not make this thread if you were in our shoes, it's honestly quite horrific to me that you would WANT US PUNISHED MORE.

How is giving you the equivalent of all you WONT be compensated for deemed as lowering compensation for getting less seals exactly?

DerAlleinTiger

Shara_Wynn wrote: »

Jealousy and envy are both perfectly normal human emotions. They may be unpleasant emotions, like anger, fear and anxiety, but they are still fundamentally normal human emotions.

Anyone who thinks they are immune to either of these emotions are deluding themselves and perhaps they are the ones that need to acquire a greater level of self awareness.

I say this as a completely stand alone statement, without any context.

You are correct and I don't think anyone in their right mind would assert otherwise.

The problem isn't the emotions, it's the actions taken stemming from them. Those you can control, as I controlled whenever I saw people who were wronged get compensated. No matter how much I thought to myself "Man, I wish I could have gotten that compensation. Too bad I didn't [insert whatever unassuming action led to the issue]." But never did I think "They don't deserve that! I'm being wronged!" let alone advocate for it.

Much like anger, fear, and anxiety no one in their right mind blames or judges someone for feeling those things. They judge them based on their actions following those emotions.

xclassgaming

Foxtrot39 wrote: »

xclassgaming wrote: »

Foxtrot39 wrote: »

xclassgaming wrote: »

Disagree, 16,000+ is more then fair for the stress and fear of losing accounts. It should not be lowered, at all. It would be even more unfair for zos to take that away from us, it would be another kick in the teeth.

Lowering that number only works if you get compensated for other activities you both missed on and didn't get compensated from

like all the transmute and jubilee box from dailies

The topic idea (even tho I missed on a lot as pointed out) is to give compensation under the form of rewards mail for activities you would have done

-RND rewards, all the writs rewards for all characters and a bit more for zone dailies with some of those rare page because the drop rate is so low getting all of them during the event is unrealistic

All the event tickets ect

Zos overcompensate the wrong part and by doing so undermine the obnoxious grind and effort all the unaffected accounts had to do to get the same

I will stand by what i said, we DESERVE these rewards for being locked out, its not FAIR on us. Y'all get to play we do not. Frankly trying to lower out compensation is just really weird. You would not make this thread if you were in our shoes, it's honestly quite horrific to me that you would WANT US PUNISHED MORE.

How is giving you the equivalent of all you WONT be compensated for deemed as lowering compensation for getting less seals exactly?

Because as i explained before....

We deserve them for being unfairly locked out of our accounts, that is not our fault. The stress we have experienced about the potential of losing our accounts, some of which belong to people who have played since the beta and put a ungodly amount of money into. We deserve it for that alone and trying to take down our compensation is just frankly vile. Utterly vile.

Shara_Wynn

DerAlleinTiger wrote: »

Shara_Wynn wrote: »

Jealousy and envy are both perfectly normal human emotions. They may be unpleasant emotions, like anger, fear and anxiety, but they are still fundamentally normal human emotions.

Anyone who thinks they are immune to either of these emotions are deluding themselves and perhaps they are the ones that need to acquire a greater level of self awareness.

I say this as a completely stand alone statement, without any context.

You are correct and I don't think anyone in their right mind would assert otherwise.

The problem isn't the emotions, it's the actions taken stemming from them. Those you can control, as I controlled whenever I saw people who were wronged get compensated. No matter how much I thought to myself "Man, I wish I could have gotten that compensation. Too bad I didn't [insert whatever unassuming action led to the issue]." But never did I think "They don't deserve that! I'm being wronged!" let alone advocate for it.

Much like anger, fear, and anxiety no one in their right mind blames or judges someone for feeling those things. They judge them based on their actions following those emotions.

If you have that level of enlightenment and control over your emotions then I applaud you. Buddhist monks will spend their entire life trying to attain what you have.

I wish I could go through life never having my emotions control my actions, but alas, I am an emotional being, my feet are made of clay.