Ticket opened. Need refund.

eveboufa

(I posted this in the PC technical support section and got no response from anyone. I’m posting it here since perhaps I posted in the wrong forum to begin with.)

I am one of those users with a locked account due to PTS. I created an alternative account and purchased a whole new copy of the game prior to the code being sent out. I thought, that my main account when it is rolled back, would be able to use this full new copy but I've been told by several users that it won't be.

Because of this, I've requested a refund for that purchase so that I may apply the code itself since it is free for affected users, and the newer version on my main account when it is unlocked. How long does this take? I have two tickets opened. One was escalated but I still have not heard back.

Tickets are :
240417-003827

240418-002319

-eve

Jojo93

This is probably not the hoped-for answer, but ... usually the support answers with an automatic answer about 2-3 days later. Monday to Friday


Google Translator

ZOS_Kraken

@eveboufa I have send your a forums message about your ticket.

Jojo93

@ZOS_Kraken Wenn du schon dabei bist, mein EU Konto ist noch immer gesperrt!! Wann kann ich wieder spielen???
Danke für eine Antwort.

Jojo93

Edit:
@ZOS_Kraken
While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.

Dagoth_Rac

Jojo93 wrote: »

Edit:
@ZOS_Kraken
While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.

They expect early next week. See this post:
https://forums.elderscrollsonline.com/en/discussion/comment/8094396#Comment_8094396

eveboufa

ZOS_Kraken wrote: »

@eveboufa I have send your a forums message about your ticket.

Thank you!

Jojo93

Dagoth_Rac wrote: »

Jojo93 wrote: »

Edit:
@ZOS_Kraken
While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.

They expect early next week. See this post:
https://forums.elderscrollsonline.com/en/discussion/comment/8094396#Comment_8094396

While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.
The event has been extended by 2 days, but for whom if banned will have to wait over a week. Even on the EU server. Also, how can it be that others are allowed to play on the EU server again?

Google Translator

eveboufa

Jojo93 wrote: »

Dagoth_Rac wrote: »

Jojo93 wrote: »

Edit:
@ZOS_Kraken
While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.

They expect early next week. See this post:
https://forums.elderscrollsonline.com/en/discussion/comment/8094396#Comment_8094396

While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.
The event has been extended by 2 days, but for whom if banned will have to wait over a week. Even on the EU server. Also, how can it be that others are allowed to play on the EU server again?

Google Translator

I’m confused. Who are you referring to when you say “others are allowed to play”?

Jojo93

I have someone in the guild who can play again. She received the following message on April 17th:

"We are happy to let you know that your ESO account has been restored and is now playable. Your account was not rolled back, and it is now safe to log in and play on the PC EU, PC NA, and PTS servers.
We are also discussing some additional in-game items we’d like to send to those who had (or still have) their ESO accounts locked. We will provide updates here on the official forums soon."


So why is it separated and according to what criteria?

eveboufa wrote: »

Jojo93 wrote: »

Dagoth_Rac wrote: »

Jojo93 wrote: »

Edit:
@ZOS_Kraken
While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.

They expect early next week. See this post:
https://forums.elderscrollsonline.com/en/discussion/comment/8094396#Comment_8094396

While you're at it, my EU account is still blocked!! When can I play again???
Thanks for an answer.
The event has been extended by 2 days, but for whom if banned will have to wait over a week. Even on the EU server. Also, how can it be that others are allowed to play on the EU server again?

Google Translator

I’m confused. Who are you referring to when you say “others are allowed to play”?

eveboufa

That means your account is probably a little more complicated to fix than hers. I and others are also still locked out.

Jojo93

Sorry, but what is the difference between your account and mine. Both on the EU server. She has been playing since the BETA and I have been playing on the PC since 2021. So if hers alone would have to be more complicated due to time
The same with other EU accounts

eveboufa

I don’t think it’s time. I’ve been since 2016 or 2017. They had announced that some few accounts would be unlocked. If you follow the post in the general discussion forum? It sounds like some accounts didn’t require a “roll back” and some will (probably yours and mine).

Jojo93

At the same time, there was only talk of the rollback on the NA server and not on the EU server

ZOS_Bill

@Jojo93

You can post your current ticket number in this thread if you need any updates.

Jojo93

Question Reference # 240416-000705
An re activation of my account

ZOS_Bill

@Jojo93

We have sent you a forum PM with an update.