A little compensation, please? Some of us were in the middle of vet Arenas, Trials, Dungeons.

Savos_Saren

I was running vDSA for the umpteeth time- just trying to get a Perfected Ice Staff. ZOS- could you please be a gentleman/lady and compensate us who were in the middle of dungeons/trials/etc?

Just one item that we ask for. If someone was running a vet dungeon and wants a necklace or if someone was running a trial and wants a chest piece or if someone was running an arena and wants a PERFECTED MASTER'S ICE STAFF maybe could you do us a solid favor... just this one time... and give it to us? If we submit a ticket just give us one item we request?

I was farming... again... the Perfected Master's Ice Staff on vDSA and I got kicked. So, please, just be kind to your faithful players.

hiyde

I was in the middle of farming nodes in Bal Foyen. I was running up to a Plat node where I could see at least 6 Aetherial Dust just laying on top of it. My mining pick was airborne when, you guessed it. ZAP, server down. 😢

Could you send those Dusts on over? Maybe with a few extra for pain & suffering? Thanks ZOS you're the bestest!

Soraka

I'm just sad about my tickets

Vulkunne

Nope. Nobody should get anything. Many times when running solo Trials I'll have strange, unwelcome things happen to me and I swear at times the entire run either gets reset or my progress lost due to some issue and so I had to start over... alone.

This includes the time when I ran Vet Vateshran arena, farmed all weapons to completion and then a month afterwards ZOS has like a 2 for 1 deal with Vat drops. Or like the time I freed up some more time after that to do a total Vet Malestrom run, farmed all weps and then missed the Maelstrom event where again they had the 2 for 1 drops. And then there was the Maelstrom drama not too long ago where people were running normal and get vet drops.

So no. These things happen, many of us had to just deal with it, be patient and move on. And, if they should decide to reimburse, everyone should get compensated or no one should get compensated. Could make this retroactive to cover issues like mine too. But I'm no more special than any of you and your endeavors are no more important than mine are.

As far as how to accommodate us on some form of compensation (which I'm against), you could extend the anniversary event which would probably do wonders for the community as a whole by helping the poor, new players as well as casuals get more of the things that are necessity to them and help drive these outrageous mats prices down even further. I think that would be very helpful to everyone.

kah

In general, I think it'd be a great idea for them to compensate players whenever there's unexpected or unscheduled maintenance. It'd go a long way in helping with all the grumbling.

EDITED to clarify I'm not hoping for compensation for every single bit of maintenance. Geez.

DizzyMac

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

That would cause more problems with people complaining. Oceana players lose between 2 and 4 days of their primetime hours every month due to maintenance. Cant imagine people from other regions would be too happy if they didnt get compensation, despite not having their primetime affected

Hapexamendios

The most realistic thing you can hope for is an extension of the event. Certainly would make me feel satisfied. Sacasm detected

tauriel01

Savos_Saren wrote: »

I was running vDSA for the umpteeth time- just trying to get a Perfected Ice Staff. ZOS- could you please be a gentleman/lady and compensate us who were in the middle of dungeons/trials/etc?

Just one item that we ask for. If someone was running a vet dungeon and wants a necklace or if someone was running a trial and wants a chest piece or if someone was running an arena and wants a PERFECTED MASTER'S ICE STAFF maybe could you do us a solid favor... just this one time... and give it to us? If we submit a ticket just give us one item we request?

I was farming... again... the Perfected Master's Ice Staff on vDSA and I got kicked. So, please, just be kind to your faithful players.

really?

Savos_Saren

tauriel01 wrote: »

Savos_Saren wrote: »

I was running vDSA for the umpteeth time- just trying to get a Perfected Ice Staff. ZOS- could you please be a gentleman/lady and compensate us who were in the middle of dungeons/trials/etc?

Just one item that we ask for. If someone was running a vet dungeon and wants a necklace or if someone was running a trial and wants a chest piece or if someone was running an arena and wants a PERFECTED MASTER'S ICE STAFF maybe could you do us a solid favor... just this one time... and give it to us? If we submit a ticket just give us one item we request?

I was farming... again... the Perfected Master's Ice Staff on vDSA and I got kicked. So, please, just be kind to your faithful players.

really?

Yeah, really. Some of us were in the middle of working toward a hard-earned goal. While some people may have been decorating their house or fishing. Does it really effect you in a negative way that some people might get a compensation for trial/arena that they were in?

If you were in Malestrom- I hope you get a piece of equipment that you were fighting for. Why would you care otherwise?

hiyde

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

Updating the servers, keeping the servers running = a negative thing ZOS should be sending apology gifts for?

averyfarmanb14_ESO

I don't need "compensation" so much as I need the event extended by at least the amount of downtime - the Jubilee mount requires you to do all 20 days AND spend 15 writ vouchers to get 25 fragments. Every day we miss, we lose both one of the fragments and the 3 writ vouchers for that day.

I'm all for celebrating, but this grind was rough enough without adding the anxiety of "even after all this, I may not get the stuff for which I worked so hard over the last 11 days or so because of a rollout failure - and Oblivion help us if there's a rollback that unwinds some of the grinding we did..."

Savos_Saren

Vulkunne wrote: »

Nope. Nobody should get anything. Many times when running solo Trials I'll have strange, unwelcome things happen to me and I swear at times the entire run either gets reset or my progress lost due to some issue and so I had to start over... alone.

This includes the time when I ran Vet Vateshran arena, farmed all weapons to completion and then a month afterwards ZOS has like a 2 for 1 deal with Vat drops. Or like the time I freed up some more time after that to do a total Vet Malestrom run, farmed all weps and then missed the Maelstrom event where again they had the 2 for 1 drops. And then there was the Maelstrom drama not too long ago where people were running normal and get vet drops.

So no. These things happen, many of us had to just deal with it, be patient and move on. And, if they should decide to reimburse, everyone should get compensated or no one should get compensated. Could make this retroactive to cover issues like mine too. But I'm no more special than any of you and your endeavors are no more important than mine are.

As far as how to accommodate us on some form of compensation (which I'm against), you could extend the anniversary event which would probably do wonders for the community as a whole by helping the poor, new players as well as casuals get more of the things that are necessity to them and help drive these outrageous mats prices down even further. I think that would be very helpful to everyone.

Why would you care? It's like saying because you didn't ask for something- no one should get it. What about the people who deleted a character on PTS and then had their main character deleted on the Live Server? "Oh well, these things happen..."? Really? People work toward goals and play the game to reach accomplishments and if they're wiped- you think it's completely normal?

furiouslog

hiyde wrote: »

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

Updating the servers, keeping the servers running = a negative thing ZOS should be sending apology gifts for?

[snip] If one provides a service, and sets expectations for service availability, when those goals are not met, it's okay for customers to complain about it. It is also appropriate for the service provider to apologize for the interruption. This is industry standard. It is also standard to apologize for mistakes [snip]

[edited for baiting]

Vulkunne

Savos_Saren wrote: »

Vulkunne wrote: »

Nope. Nobody should get anything. Many times when running solo Trials I'll have strange, unwelcome things happen to me and I swear at times the entire run either gets reset or my progress lost due to some issue and so I had to start over... alone.

This includes the time when I ran Vet Vateshran arena, farmed all weapons to completion and then a month afterwards ZOS has like a 2 for 1 deal with Vat drops. Or like the time I freed up some more time after that to do a total Vet Malestrom run, farmed all weps and then missed the Maelstrom event where again they had the 2 for 1 drops. And then there was the Maelstrom drama not too long ago where people were running normal and get vet drops.

So no. These things happen, many of us had to just deal with it, be patient and move on. And, if they should decide to reimburse, everyone should get compensated or no one should get compensated. Could make this retroactive to cover issues like mine too. But I'm no more special than any of you and your endeavors are no more important than mine are.

As far as how to accommodate us on some form of compensation (which I'm against), you could extend the anniversary event which would probably do wonders for the community as a whole by helping the poor, new players as well as casuals get more of the things that are necessity to them and help drive these outrageous mats prices down even further. I think that would be very helpful to everyone.

Why would you care? It's like saying because you didn't ask for something- no one should get it. What about the people who deleted a character on PTS and then had their main character deleted on the Live Server? "Oh well, these things happen..."? Really? People work toward goals and play the game to reach accomplishments and if they're wiped- you think it's completely normal?

You should ask ZOS that question.

But as far as I'm concerned, you're no more special than me or many, many others who have had to deal with things similar to this in the past.

Every one of us could justify being compensated for every little thing that happens to us but that is the cost of trying. Sometimes you lose. I care about how you guys all got double drops when I nearly killed myself doing Vet Vat weapons farm or the same with Maelstrom for the entire arena collections worth of weapons. Unlike many of you however, I didn't go straight to the forums and whine about it. I didn't run Maelstrom on Normal and then expect Vet rewards, I worked like hell for what I have now and asked nothing from nobody.

But if they do want to help the community then I think extending the event could help alot of people out, especially new players, causal and the poor who are still trying but are up against a wall of inflation. Stone hearts with stone prices and that wall needs to be broken because people are being massively overcharged for things that didn't cost me as much, back in the day, such as when I was learning crafting years ago.

And I do care about that and sincerely hope ZOS feels the same way in due time.

kah

hiyde wrote: »

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

Updating the servers, keeping the servers running = a negative thing ZOS should be sending apology gifts for?

I don't think of it as an apology? Lots of people, including myself, pay a subscription for the game. It's just a nice way of saying, "We know you didn't get to play for a couple hours. Here's some stuff to compensate for any lost game time!"

kah

furiouslog wrote: »

hiyde wrote: »

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

Updating the servers, keeping the servers running = a negative thing ZOS should be sending apology gifts for?

[snip] If one provides a service, and sets expectations for service availability, when those goals are not met, it's okay for customers to complain about it. It is also appropriate for the service provider to apologize for the interruption. This is industry standard. It is also standard to apologize for mistakes [snip]

This was more what I meant.

[edited to remove quote]

hiyde

furiouslog wrote: »

hiyde wrote: »

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

Updating the servers, keeping the servers running = a negative thing ZOS should be sending apology gifts for?

[snip]

Absolutely NOT. I'm replying directly to this:
"In general, I think it'd be a great idea for them to compensate players whenever there is mainenance."

That's not a comment on what's happening today, that is saying "whenever" there is maintanence, including scheduled maintenance.

OP is welcome to clarify, but let's not devolve to namecalling.

Not to mention the fact that the Terms of Service allows for any/all maintenance, emergency or scheduled without the company owing anyone anything. If ZOS wants to do some sort of gift to those affected by what happened today, that would be a cool PR thing to do. They should extend the event 1 day for sure. But apology gifts for every maintenance downtime? Sorry, can't get on board with that.

[edited to remove quote]

kah

hiyde wrote: »

furiouslog wrote: »

hiyde wrote: »

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

Updating the servers, keeping the servers running = a negative thing ZOS should be sending apology gifts for?

[snip]

Absolutely NOT. I'm replying directly to this:
"In general, I think it'd be a great idea for them to compensate players whenever there is mainenance."

That's not a comment on what's happening today, that is saying "whenever" there is maintanence, including scheduled maintenance.

OP is welcome to clarify, but let's not devolve to namecalling.

Not to mention the fact that the Terms of Service allows for any/all maintenance, emergency or scheduled without the company owing anyone anything. If ZOS wants to do some sort of gift to those affected by what happened today, that would be a cool PR thing to do. They should extend the event 1 day for sure. But apology gifts for every maintenance downtime? Sorry, can't get on board with that.

I meant more unscheduled maintenance, but I do think you came down a bit harsh on me.

[edited to remove quote]

hiyde

kah wrote: »

hiyde wrote: »

kah wrote: »

In general, I think it'd be a great idea for them to compensate players whenever there's maintenance. It'd go a long way in helping with all the grumbling.

Updating the servers, keeping the servers running = a negative thing ZOS should be sending apology gifts for?

I don't think of it as an apology? Lots of people, including myself, pay a subscription for the game. It's just a nice way of saying, "We know you didn't get to play for a couple hours. Here's some stuff to compensate for any lost game time!"

Except this game and every other live service game on the planet does not promise 100% uptime. Ever.

So, when it comes to regular, scheduled maintenance windows, I'm glad they're doing it and keeping the game running, I don't need gifts when they do their expected job.

TODAY's issue is a different kettle of fish. For sure they should extend Jubilee for a day. If they wanna do something beyond that for positive PR, or to make some light of the situation after it's dealt with, sure. I'm just not demanding it, especially while they're all scrambling to repair the issue.

MakoFore

nice sentiment- and agree- a little crown crate here and there would be a nice little gesture -
but ZOS has never and will never do any "compensation."
hopefully the do extend the jubilee for a day though

Naftal

Yeah they should probably increase event duration.

But there's also most likely going to be a rollback for the server.

kah

I mostly just think it'd be nice when there are blunders like this because they happen frequently. I'm glad for routine maintenance and updates, and of course, I don't want to be compensated for that. But we've had super long unexpected downtimes in the past, and it always seems like any (if there indeed is any) compensation reward is tied to the next month's daily rewards... which is not really compensation.

hiyde

MakoFore wrote: »

nice sentiment- and agree- a little crown crate here and there would be a nice little gesture -
but ZOS has never and will never do any "compensation."
hopefully the do extend the jubilee for a day though

If I were in charge of something like this at ZOS, once the issue is resolved, I'd absolutely do some sort of in-game memento to all players. Some in-game appropriate equivalent to an "I survived the PTSmeld of 2024" T-Shirt.

~15 years ago, LOTRO had some sort of catastrophic issue (can't even remember what), but I sure remember the "Scented Candles" they gave to everyone after it happened (they had a tiny stat buff).

That's up to them. What I'm not expecting is a refund (of several pennies) against the lost time on my ESO+ sub. Bad things do happen and this game's track record over a decade is pretty damn good.

kah

hiyde wrote: »

MakoFore wrote: »

nice sentiment- and agree- a little crown crate here and there would be a nice little gesture -
but ZOS has never and will never do any "compensation."
hopefully the do extend the jubilee for a day though

If I were in charge of something like this at ZOS, once the issue is resolved, I'd absolutely do some sort of in-game memento to all players. Some in-game appropriate equivalent to an "I survived the PTSmeld of 2024" T-Shirt.

~15 years ago, LOTRO had some sort of catastrophic issue (can't even remember what), but I sure remember the "Scented Candles" they gave to everyone after it happened (they had a tiny stat buff).

That's up to them. What I'm not expecting is a refund (of several pennies) against the lost time on my ESO+ sub. Bad things do happen and this game's track record over a decade is pretty damn good.

I'm a little confused. You give a form of compensation as an example of what you'd do. That's exactly what I was suggesting.

hiyde

kah wrote: »

hiyde wrote: »

MakoFore wrote: »

nice sentiment- and agree- a little crown crate here and there would be a nice little gesture -
but ZOS has never and will never do any "compensation."
hopefully the do extend the jubilee for a day though

If I were in charge of something like this at ZOS, once the issue is resolved, I'd absolutely do some sort of in-game memento to all players. Some in-game appropriate equivalent to an "I survived the PTSmeld of 2024" T-Shirt.

~15 years ago, LOTRO had some sort of catastrophic issue (can't even remember what), but I sure remember the "Scented Candles" they gave to everyone after it happened (they had a tiny stat buff).

That's up to them. What I'm not expecting is a refund (of several pennies) against the lost time on my ESO+ sub. Bad things do happen and this game's track record over a decade is pretty damn good.

I'm a little confused. You give a form of compensation as an example of what you'd do. That's exactly what I was suggesting.

There's a difference between *demanding* refunds or Free Things (while they're trying to fix it) and them voluntarily deciding to have some fun with it afterwards. As I said, "It's up to them" and the example I'm giving is something absolutely meaningless in-game. That's not going to sate most of the folks already waving pitchforks. (not speaking of you specifically).

And yes, I said "If I were in charge" I would do something like what I outlined. I'm not expecting or demanding it. It's good PR. It's not compensation for some imaginary violation of their ToS promises to us.

And just to clarify: There are numerous posts across numerous threads of people demanding ESO+ refunds or meaningful in-game items because of today's emergency. My posts on this topic are taking all of that into account.

LadyLavina

FlamingBeard wrote: »

If not, stop being so socially inept please.

This, but I don't think it's entirely intentional. @Vulkunne , (and I only ping you directly because I'm hoping I can act as a middle-ground opinion between yourself and those who are militantly against you) I've seen you around a lot over the years and I'm pleased you're still around, but with all due respect, this is arguably a pretty bad take. Usually you seem to make pretty great posts, but this was a bit of a miss.

Vulkunne wrote: »

Sometimes you lose.

Yessir, sometimes you do, but this isn't people at a casino irl being upset that they lost their money and asking the casino for a refund. It's a video game as well as a service that is paid for by some, and this evening ZOS made a huge mistake that is probably going to render the efforts of a lot of people mute. I understand where you're coming from, people are too quick to want something out of unpleasant but reasonable situations in gaming ,

But this is not a reasonable situation. That's the sticking point, my guy. It's not an unreasonable request for something small (the people wanting an item of their choice are aiming too high) within the context of a video game that is as time consuming as this.

Nobody should get millions of gold or something really OP , unless ZOS looks at the back and sees that with 100% certainty, the player would otherwise have had that item or gold (not just a "might've gotten it" or "probably would've had it")

Again, I get where you're coming from, some folks are the type to demand the sun and stars when something mildly inconveniences them , both in games and out, but this is a case in which I think people are right to want....something. (I just hope that if anything is given other than event extensions, it's proportionate to verifiable losses.)

furiouslog

keep spamming that refresh button!

clipfoxub17_ESO

I agree with the sentiment that compensation should be either for all or none (especially if in regards to specific in-game items attached to a dungeon, trial and the like). Maintaining that it should only apply to a select few doing specific activities seem kinds of whiny and contemptible. Aside from that, should they choose to compensate for something, they definitely allow add time to the event especially if the maintenance lasts long enough that people lose tickets because of it.

If they give something, perhaps an Ouroboros crate or two or something similar. It doesn't have a huge value and we already get those from Twitch streams anyways.

Vulkunne

LadyLavina wrote: »

FlamingBeard wrote: »

If not, stop being so socially inept please.

This, but I don't think it's entirely intentional. @Vulkunne , (and I only ping you directly because I'm hoping I can act as a middle-ground opinion between yourself and those who are militantly against you) I've seen you around a lot over the years and I'm pleased you're still around, but with all due respect, this is arguably a pretty bad take. Usually you seem to make pretty great posts, but this was a bit of a miss.

Vulkunne wrote: »

Sometimes you lose.

Yessir, sometimes you do, but this isn't people at a casino irl being upset that they lost their money and asking the casino for a refund. It's a video game as well as a service that is paid for by some, and this evening ZOS made a huge mistake that is probably going to render the efforts of a lot of people mute. I understand where you're coming from, people are too quick to want something out of unpleasant but reasonable situations in gaming ,

But this is not a reasonable situation. That's the sticking point, my guy. It's not an unreasonable request for something small (the people wanting an item of their choice are aiming too high) within the context of a video game that is as time consuming as this.

Nobody should get millions of gold or something really OP , unless ZOS looks at the back and sees that with 100% certainty, the player would otherwise have had that item or gold (not just a "might've gotten it" or "probably would've had it")

Again, I get where you're coming from, some folks are the type to demand the sun and stars when something mildly inconveniences them , both in games and out, but this is a case in which I think people are right to want....something. (I just hope that if anything is given other than event extensions, it's proportionate to verifiable losses.)

You got it. Its a system within a system within a system. A process like no other trying to account for everything. I hope they take their time and most importantly of all fix the problem and then secondly think about doing the right thing. Of course, the right thing might be just to get us all back on track because the system being down by itself is going to create loss in and of itself. Like my pledges and them undaunted keys for example, but that is nothing in the grand scheme of things. lol

Which reminds me, hey ZOS why you left undaunted keys out of the anniversary boxes?

barney2525

yeah, and I was in the middle of.... well...

nevermind

Elvenheart

I know this is some sort of terrible accident. I’m just sorry I’m losing the daily endeavors (that special one!) and my 3 tickets and confetti piece. If ZOS could help us with that, and help others who suffered greater losses, I’d be happy.