Is Zeni having troubles with Access Codes?

Elf_Boy · March 18

Yes, double checked my User name for login.

Been waiting about 15 min. More than the usual 1-2 min it takes to get one by far.

Also already checked my Spam folder and on a separate email client on a different network.

Sooo any reason Zeni doesnt want me logging in today?

tomofhyrule · March 18

If you don't get an email right away, it probably means you messed up your password.

For some reason, they have the same error message for "new IP" and "you mistyped the password," but the wrong password version just doesn't send an email.

All you need to do is ignore the message about the access code and just close it and try again.

Elf_Boy · March 18

Interesting.

I did copy/paste from my password list, but that can be messed up too.

After checking account management to ensure my email was still what I thought it should be, it was, I tried again and got the code. Still nothing for the first so perhaps the password issue.

Thanks,

EB

ZOS_Kevin · March 18

@Elf_Boy are you able to log into the website to place a ticket? We can get that to customer service to help if the access code is still not over to you to log in.

Drammanoth · March 18

@ZOS_Kevin , even though I'm in touch with the Support, I've been unable to get the access code for more than... 48 hours.

Changed the e-mail, changed the password, nothing. And so far, 3 Devs have been trying to help me.

I have no problem with my 1st account, but my 2nd? Nope, no access code, nothing.

Should I reenter my game registation code or membership time code or promotional code?

I've been playing ESO since 1st July 2019.

ZOS_Kevin · March 18

Drammanoth wrote: »

@ZOS_Kevin , even though I'm in touch with the Support, I've been unable to get the access code for more than... 48 hours.

Changed the e-mail, changed the password, nothing. And so far, 3 Devs have been trying to help me.

I have no problem with my 1st account, but my 2nd? Nope, no access code, nothing.

Should I reenter my game registation code or membership time code or promotional code?

I've been playing ESO since 1st July 2019.

Support should be able to assist here. Do you happen to have your ticket number?

Drammanoth · March 18

Yes, I do:

240316-005398

But again, I have followed every instruction they gave me. Ofc, I had also checked the recommended actions prior to contacting the Support.

Veryamedliel · March 18

This is normal behaviour.. sorta.
I get these 'enter code' messages every 2-3 days. Same computer, same IP.
I never get an email. I just restart the client and i can enter again for another few days. Every few months I do get an email, but that usually arrives in 20 seconds. Been like this for over 3 years.

Drammanoth · March 18

Veryamedliel wrote: »

This is normal behaviour.. sorta.
I get these 'enter code' messages every 2-3 days. Same computer, same IP.
I never get an email. I just restart the client and i can enter again for another few days.

I've rarely had any problems with my 1st account over those 4 years.

With my 2nd account? I can't even get the e-mail, and I've been seeking any possible reason why it is happening... I swear, I'd love one of the Devs to check that for themselves. Whether this is just my e-mail address, my laptop or what

TaSheen · March 18

Drammanoth, have you tried forwarding the new gmail to your email that actually works? Maybe give that a shot?

Drammanoth · March 18

Forwarding, as changing from a Gmail to non-Gmail? yes, I have.

TaSheen · March 18

Is your first (and working) email gmail also? Or non-gmail?

Forwarding from one gmail account to another is done in All Settings, Forwarding and POP/IMAP. I have all my various email accounts forwaded to my main gmail account (including the emails for the other two ESO game accounts) - easier to keep track of it all.

Drammanoth · March 18

TaSheen wrote: »

Is your first (and working) email gmail also? Or non-gmail?
Forwarding from one gmail account to another is done in All Settings, Forwarding and POP/IMAP. I have all my various email accounts forwaded to my main gmail account (including the emails for the other two ESO game accounts) - easier to keep track of it all.

My 1st account is Gmail, but I've just set up a Yahoo one. But thanks for the tip - maybe it'll work.

TaSheen · March 19

Yeah, it's a very weird issue. And in fact it's the reason I'm now forwarding all my emails TO my gmail main account. I have emails on client sites (I have a website design and management business - I keep trying to retire, but I have clients who just won't seem to let me do that) and it's WAY too much trouble to check them all, change passwords every few weeks, etc - so they all just forward to gmail and it's a done deal.

I did have issues with getting emails in a timely manner (years back now) - and that's when I set up forwarding to the main gmail account. MUCH simpler....

Drammanoth · March 19

And the (hopefully) last question I have @TaSheen , probably a stupid one - if I set up a new account, does it require me to buy a copy of the game?

Sounds ridiculous, but...

TaSheen · March 19

Well. Do you have two accounts now? If so, changing the email situation should NOT require you to buy another copy. You would just log into your account on the website, change the email, and the account would still have the purchase info.

Unless.... this is screwed because of the issues due to this patch....

Um @ZOS_Kevin.... help?

ZOS_Hadeostry · March 19

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account related.

Thank you for your understanding

Drammanoth · March 19

TaSheen wrote: »

Well. Do you have two accounts now? If so, changing the email situation should NOT require you to buy another copy. You would just log into your account on the website, change the email, and the account would still have the purchase info.

Unless.... this is screwed because of the issues due to this patch....

As you can see, not really @TaSheen . https://freeimage.host/i/JXMAO42

It does not usually take THAT much time to send the necessary e-mail with a confirmation code, merely up to 10 seconds, I quickly respond, copy-paste and there we have it - this is something I cannot complain about.

But with the 2nd account? Uh...

Drammanoth · March 20

An update:

From one of the ESO Support Devs:

"I have reviewed the new screen captures you have submitted, and I see the account with UserID 'Drammanoth' in both of these images. Please note that each Elder Scrolls Online account must have its own purchased copy of the game in order to play. If you have only purchased the game through your 'Drammanoth' account, the other account will not have access to the game."

Well, this pretty much sums it up...

ZOS_Bill · March 20

We appreciate the updates from everyone. As the OP indicates that they've finally gotten their access code, we will now close this thread going forward.