Unable to login at "MySupport"

Zonk88

Hello there Forum,

currently, since last Wednesday, i am trying to login at "MySupport" https://help.elderscrollsonline.com/#en/my-support to create a support Ticket. (no matter which language i tried, pref. ger/en)
I am able to login to the Forum (different Accountcredentials), to the Game and to my Account https://account.elderscrollsonline.com just fine.


i tried different Browser (chromiumbased and non chromium), multiple times deleted cache/cookies, no ad-/scriptblocker, i even tested this via my smartphones Dataplan to exclude any problem with my default ISP connection (PC, all wired).

Any Idea?


The reason i am trying to reach out to the SupportTeam is the following:

After the ~2014 beta, I purchased the game ~2015 in the form of "The Elder Scrolls® Online: Tamriel Unlimited", as well as the "Greymoor™ Digital Collector's Edition" in 2020.

I recently became aware of the game again and, as it is more convenient for me, I have now purchased a Steam licence for the game in the form of "The Elder Scrolls Online Deluxe Collection: Necrom"

Do I currently have access to all game content (chapters?) except "Gold Road" - The account page still only shows Greymor and TESO Steam Ed. as shown in the attached image.
https://i.imgur.com/U0S8OLJ.png


Thanks for reading

Have a nice Day and stay Hydrated!

ZOS_Bill

@Zonk88

Thanks for providing details of what you've tried so far. You can submit a ticket through account recovery without needing to login. The link below will provide information on how to do so.

How do I submit a support ticket for The Elder Scrolls Online?

Zonk88

Thank you!

Done and solved. My Password was "too strong" and some of its specialcharakter are getting translate into html code
which result into a wrong send password.

Example:

>

will be translated to

>

ZOS_Phoenix

Thank you very much for updating us on this! As the issue has been resolved, we will go ahead and close out this thread.