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Bug, All house items gone and disappeared, not even inside Retrieve function under the menue.

  • EchoOfBlood
    To answer syldras only person who can move stuff is my gf. I know it wasnt her.
  • tsaescishoeshiner
    tsaescishoeshiner
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    To answer syldras only person who can move stuff is my gf. I know it wasnt her.

    Even players who can move stuff can't re-move them unless they own the house--only the owner of the home can add or remove items. That's what makes this so mysterious, especially if they don't show up in the retrieve menu, in storage coffers, in bank, or in any character's inventory.
    PC-NA
    in-game: @tsaescishoeshiner
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @EchoOfBlood You should be hearing from someone on our customer service team to assist if you haven't already. We just checked your ticket and customer service has it and will reach out.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • EchoOfBlood
    To answer syldras question only my gf has the permission too move my stuff I know it wasn't her because she wasn't on when it happeneded.
  • tsaescishoeshiner
    tsaescishoeshiner
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    To answer syldras question only my gf has the permission too move my stuff I know it wasn't her because she wasn't on when it happeneded.

    And just to repeat, even if she were online and in your house when it happened, it's impossible for anyone but the homeowner to remove items--there's no permission setting for that.

    Only the person who owns the house can remove items from a house or add them (or some weird bug, of course). "Decorator permission" only lets someone move items, not put them in their inventory or otherwise remove the furnishing from the house or add any items to the house.

    The most they could do was hide everything underground--but then they would show up when you use the Retrieve menu, and they would show up in the furnishing count in your house, which it sounds like they didn't.

    I'm sure I'm not the only one who's curious to see a screenshot of the retrieve menu and the furnishing limit and the spooky empty house, just for a visual.

    Anyway--so curious to hear how this concludes! Good luck with support.
    PC-NA
    in-game: @tsaescishoeshiner
  • EchoOfBlood
    first sorry for the repeat didn't see the 2nd page tab. Second @ZOS_Kevin they have reached out to me in a few emails but they aren't really saying much ofher than giving me new people too talk too and one said he can't help so he bumped me up to the next person. He asked if I needed only a few thing he could give give back and when I responded he never got back too me. So I'm still being hung in the air here. It is effecting my game play big time here lol. As for them getting to me today I'm not sure that will happen. They always seem to talk towards the end of there customer service hours. My faith in them is abit lacking at this point.
    Edited by EchoOfBlood on February 17, 2024 12:48AM
  • EchoOfBlood
    My issue is still on going sadly. Seems no one is helping @zos_kevin.
    Edited by EchoOfBlood on February 17, 2024 7:57PM
  • EchoOfBlood
    Still waiting on getting my stuff back. Have you heard anything yet? @ZOS_Kevin
  • EchoOfBlood
    @ZOS_Kevin still nothing about getting my crown stuff back. i only got back some items but the majority is still missing.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    We'll check in with customer service to see what is going on here.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • EchoOfBlood
    Thank you very much this is taking awhile
    Edited by EchoOfBlood on February 21, 2024 12:53AM
  • jad11mumbler
    jad11mumbler
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    Any updates / additional info on this bug?

    174 characters and counting over 13 accounts.

    120 writ certified. 73 at CP rank.
  • DenverRalphy
    DenverRalphy
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    Curious myself.
  • nathamarath
    nathamarath
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    Having the same problem on EU.

    furniture-vanished_ravenhurst-eu.png

    After setting house access to 'visitor' from 'no access' all furniture except 'collectibles'+'special collectables' vanished. What I did today in detail, 20240324, Ravenhurst, EU:

    1: Ported to the house; F5>R: changed access from 'no access' to 'visitor'.
    2: Called up the guestbook (maybe some new entries? :))
    3: Traveled on to one of my other houses, remembered I wanted to move an item in Ravenhurst; ported back to the house. All the furniture except for the 'collectible'+'special collectable' category was gone.

    I have already worked through the solution steps from the en-forum on the subject of the invisible grandmaster smithy - to no avail. I renamed the house yesterday, in case, this matters.

    This is how it looked before, overgrown with grass:

    1.png
    2.png
    3.png
    4.png
    5.png
    6.png
    7.png
    8.png

    Edit: screenshots added

    Edit #2: After 5 hours, the furniture is back with no effort on my side. Will it disappear again and, most important, where had it been to and what had it seen? *x files music*
    Edited by nathamarath on March 29, 2024 4:08PM
    give a man a fish and he will be happy for a day. give him a video game and he will be happy for months, maybe even years
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