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Bug, All house items gone and disappeared, not even inside Retrieve function under the menue.

EchoOfBlood
As the Tittle implies Everything is gone statues, vampire pool, all mondus stones, all crafting tables, 3 trail dumbies, 2 vet dumbies 2 normal skellies, the 2 thralls dumbies plus the persercutor, zos is refusing too help as well and are claiming it is my end as well lol. years of work gone lol. any got shred of hope for me too cling onto? lmao...
  • Syldras
    Syldras
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    When did they disappear? While you were in the game? Or did you see that everything was gone after logging in?
    @Syldras | PC | EU
    The forceful expression of will gives true honor to the Ancestors.
    Sarayn Andrethi, Telvanni mage (Main)
    Darvasa Andrethi, his "I'm NOT a Necromancer!" sister
    Malacar Sunavarlas, Altmer Ayleid vampire
  • Elsonso
    Elsonso
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    Also, to be clear, you are sure you are on the correct megaserver? (NA/EU) I know... pretty basic question...
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • EchoOfBlood
    To answer both questions yes im on the correct mega sever. and when i logged on it was all there. but when i left the home to go to do motif farming. my guild said to check out my guild hall because everything is gone. so i traveled back to my guild hall and everything was gone. i checked the retrieve and my stuff was gone. i put ticket in but zos is pushing the blame on to me saying all the items show on there end. but i got all my friends and guild arent seeing anything as well.
  • Syldras
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    That's really weird. Accidentially being on NA/EU/PTS was also my first idea, but you ruled that out. Other than that: If someone has permission to move your furniture, that could also be used for mischief, but you say things have disappeared from the retrieve tab in the menu, too... Sorry, I have no clue. Maybe a forum mod should be informed to look at it again?
    @Syldras | PC | EU
    The forceful expression of will gives true honor to the Ancestors.
    Sarayn Andrethi, Telvanni mage (Main)
    Darvasa Andrethi, his "I'm NOT a Necromancer!" sister
    Malacar Sunavarlas, Altmer Ayleid vampire
  • EchoOfBlood
    only one who can touch my place is my gf and i know she isnt doing it, because she put bunch effort into building it as well lol. but how would i get ahold a forum mod exactly?
  • Syldras
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    I call one. @ZOS_Kevin Could you help OP, please? Thank you!
    @Syldras | PC | EU
    The forceful expression of will gives true honor to the Ancestors.
    Sarayn Andrethi, Telvanni mage (Main)
    Darvasa Andrethi, his "I'm NOT a Necromancer!" sister
    Malacar Sunavarlas, Altmer Ayleid vampire
  • EchoOfBlood
    Thank you very much for your help!
  • spartaxoxo
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    If they came back, was it by chance after you logged back in? There was a bug a while back where the items would disappear but would usually reappear when you logged back in.
  • Elsonso
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    If @ZOS_Kevin, or any of the mods, stop by, they will undoubtedly want the customer support ticket number so it can be looked into.
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • EchoOfBlood
    i tried that but all items are gone. if i estimate right they got a hour left too rollback myaccount before i lose everything sadly. as for zos kevin and anyothers eithey havent seen this or are ignoring the post currently.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @EchoOfBlood do you have a ticket in for this? If so, we can bump it with customer service to help here.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • EchoOfBlood
    hello sorry for the wait. do i send the code here? and is it the reference code you need?
  • EchoOfBlood
    although if im right they can only roll back a account by 48 hours.it has been over that so it probly means i lost everything by now.
  • EchoOfBlood
    I still have yet too recieve any responses from zos or anyone. How long will this take?
  • tsaescishoeshiner
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    If it's really not user error or an addon like EHT having put your items in inventory/storage/bank, it sounds like it must be an unusual enough issue to take some time to track down. Hope you get/find your stuff!
    PC-NA
    in-game: @tsaescishoeshiner
  • EchoOfBlood
    Thank you very much for your answer.
  • spartaxoxo
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    hello sorry for the wait. do i send the code here? and is it the reference code you need?

    Yes. Kevin can get extra attention but he's not the ticket reference number to do so
  • EchoOfBlood
    I had asked earlier if I had to post ir here or do I need to send personal message. He had never responded to my post so that iz why I didn't send it. Seems abit personal to give out something like that for anyone too see.
  • Elsonso
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    It is a reference number. As I see it, you can Direct Message him, or just post it here. If you post it here, yes, everyone can see, but another mod might see it before Kevin. It is not uncommon for it to be posted in threads like this. Go whatever way you are more comfortable with.
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • EchoOfBlood
    240211 005492 thank you for the response
  • EchoOfBlood
    Still no news at all so far sadly.
  • EchoOfBlood
    I did the math 94k crowns have been lost including all my crafting tables
  • spartaxoxo
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  • jad11mumbler
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    I had a similar bug on my snugpod, all the furniture had vanished except some collection items. (PCNA, with addons)

    Tried relogging, swapping toons, tried my other accounts. Empty on all.

    However for me restarting the game fixed it and brought all the furniture back.

    Which alone was weird.
    Edited by jad11mumbler on February 15, 2024 11:54AM
    174 characters and counting over 13 accounts.

    120 writ certified. 73 at CP rank.
  • EchoOfBlood
    Thanks for the advice. Sadly that doesnt seem to work at all here. Wish it was that easy for me. I redid the math and it's over 100k crowns I've lost apparently. Still no news or nothing so far tho. I hope it is fixed soon unable to even play ATM as well since idk if everything will be lost if they roll back or not or even if they can. Sadly means I can't use the time too use this event either.
    Edited by EchoOfBlood on February 15, 2024 8:46PM
  • AnduinTryggva
    AnduinTryggva
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    To answer both questions yes im on the correct mega sever. and when i logged on it was all there. but when i left the home to go to do motif farming. my guild said to check out my guild hall because everything is gone. so i traveled back to my guild hall and everything was gone. i checked the retrieve and my stuff was gone. i put ticket in but zos is pushing the blame on to me saying all the items show on there end. but i got all my friends and guild arent seeing anything as well.

    What sometimes happens to me: I am in another player's home. I exit it from the main door. Return to it and I am in the not yet furnished home that I own.
    Another question would be: Is it possible that some other player who had access to your home and with all rights played a very mean prank on you?
  • Syldras
    Syldras
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    Another question would be: Is it possible that some other player who had access to your home and with all rights played a very mean prank on you?

    They can only move furniture, not take them (unless they originally made it and placed it). OP wrote that there was also nothing left in the "retrieve" tab, so that would mean it's gone and not just moved out of sight (e.g. below the ground).
    @Syldras | PC | EU
    The forceful expression of will gives true honor to the Ancestors.
    Sarayn Andrethi, Telvanni mage (Main)
    Darvasa Andrethi, his "I'm NOT a Necromancer!" sister
    Malacar Sunavarlas, Altmer Ayleid vampire
  • RagnarSw
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    Syldras wrote: »
    Another question would be: Is it possible that some other player who had access to your home and with all rights played a very mean prank on you?

    They can only move furniture, not take them (unless they originally made it and placed it). OP wrote that there was also nothing left in the "retrieve" tab, so that would mean it's gone and not just moved out of sight (e.g. below the ground).

    Since when can other people place furniture in a house not owned by them?

    Anyways, ZoS can see a lot more than 2 days back. They most likely wouldn't roll back your account for this. They would check to see if you had the items. Then see when they disappeared/where they went. And if they see it wasn't you would most likely restore the items and mail them to you.
  • Syldras
    Syldras
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    RagnarSw wrote: »
    Since when can other people place furniture in a house not owned by them?

    Wasn't it a function years ago? If not, I remember wrong, haven't given anyone housing permission for years :D
    @Syldras | PC | EU
    The forceful expression of will gives true honor to the Ancestors.
    Sarayn Andrethi, Telvanni mage (Main)
    Darvasa Andrethi, his "I'm NOT a Necromancer!" sister
    Malacar Sunavarlas, Altmer Ayleid vampire
  • Syldras
    Syldras
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    Okay, checked it, you're right:
    https://help.elderscrollsonline.com/#en/answer/37491

    Must be a case of "wrong game" then.

    Edited by Syldras on February 16, 2024 5:31PM
    @Syldras | PC | EU
    The forceful expression of will gives true honor to the Ancestors.
    Sarayn Andrethi, Telvanni mage (Main)
    Darvasa Andrethi, his "I'm NOT a Necromancer!" sister
    Malacar Sunavarlas, Altmer Ayleid vampire
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