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Taverns & Tales Sweepstakes

DandiestBilbo
DandiestBilbo
Soul Shriven
A year ago today, I was so excited to learn that I was one of the Taverns & Tales sweepstakes winners (see https://www.elderscrollsonline.com/en-us/news/post/63115). Unfortunately, I have still not received anything, and customer support is no longer even responding to my messages.

My interactions have been as follows:
- On Jan. 27, 2023, I received an email from teso_help@mailmw.custhelp.com and immediately responded with the requested information.
- On Feb. 2, 2023, I received an email from support confirming that I had provided all of the necessary information.
- On Apr. 24, 2023, I asked for an updated and got no response.
- On Jun. 16, 2023, I again asked for an update in the original ticket and created a new ticket with the same question. I eventually got the following response:

Greetings,
Thank you for contacting the Elder Scrolls Online Team!
We are currently waiting on the Taverns & Tales prizes to be delivered and will update your support ticket once we send them out.
Thank you for your continued patience and support!
Best regards,
The Elder Scrolls Online Team.

- On Dec. 16, 2023, I asked for another update in the original ticket and got no response. I also asked whether it would be possible to simply trade the prize for something else since is had been so long.
- On Jan. 10, 2024, I repeated my request in the original ticket and made a new ticket (since this seemed to help back in June).
- On Jan. 13, 2024, my new ticket was deleted without explanation and no response was provided in the original ticket.
- On Jan. 16, 2024, I created another new ticket under a different category and have still received no response.

I have had so many good interactions with support over the years (Mykael is still my support hero), but I am very disappointed by this situation. I am not really sure what to do at this point, so I figured I would come to the forums. Last time I was here, it was to join my first guild... (before guild finder existed). I wish I was coming back for a better reason.
Edited by ZOS_Bill on February 2, 2024 6:32PM
  • TaSheen
    TaSheen
    ✭✭✭✭✭
    ✭✭✭✭✭
    @ZOS_Kevin, can you check things out for this player?
    ______________________________________________________

    But even in books, the heroes make mistakes, and there isn't always a happy ending.

    PC NA, PC EU (non steam)- three accounts, many alts....
  • ZOS_Kraken
    @DandiestBilbo Can You please tell me your ticket number?
    Staff Post
  • ZOS_Hadeostry
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic.

    Thank you for your understanding
    Staff Post
  • DandiestBilbo
    DandiestBilbo
    Soul Shriven
    The original ticket number is 230127-005091 (took me a sec to make sure I hade the right one). Also, thank you so much for the quick response!
  • ZOS_Phoenix
    @DandiestBilbo

    I have contacted you via PM regarding your ticket.
    Staff Post
  • DandiestBilbo
    DandiestBilbo
    Soul Shriven
    @ZOS_Phoenix Thanks for the PM! Can we keep this thread open until the issue is resolved, so that I have a place to go back to for help if necessary?
  • ZOS_Phoenix
    @DandiestBilbo

    No worries, we won't close the thread until the matter is resolved.
    Staff Post
  • DandiestBilbo
    DandiestBilbo
    Soul Shriven
    @ZOS_Phoenix Everything arrived today! Thank you for your help!

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  • ZOS_Bill
    ZOS_Bill
    admin
    We are glad to hear back that the OP has received their winnings!

    Since the issue has now been resolved, we are going to close this discussion.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
This discussion has been closed.