Maintenance for the week of March 4:
• PC/Mac: No maintenance – March 4
• ESO Store and Account System for maintenance – March 4, 8:00AM EST (13:00 UTC) - 12:00PM EST (17:00 UTC)
• NA megaservers for maintenance – March 6, 12:00AM EST (5:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – March 6, 5:00 UTC (12:00AM EST) - 17:00 UTC (12:00PM EST)
• ESO Store and Account System for maintenance – March 6, 12:00AM EST (5:00 UTC) - 6:00PM EST (23:00 UTC)
Maintenance for the week of February 26:
• PC/Mac: No NA megaserver maintenance – March 3
• [COMPLETE] PC/Mac: EU megaserver for maintenance – March 3, 9:00 UTC (4:00AM EST) - 12:00 UTC (7:00AM EST)
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – March 3, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – March 3, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)

https://forums.elderscrollsonline.com/en/discussion/653550/

Is there a problem with support login on ESO website?

Shara_Wynn
Shara_Wynn
✭✭✭✭✭
I am unable to log in to access support on the ESO website. I have changed my password multiple times and it still refuses to recognize my log in details?
Edited by ZOS_Phoenix on January 24, 2024 8:35PM
  • SkaiFaith
    SkaiFaith
    ✭✭✭✭
    I don't have an answer but I can tell you I run in this problem from years now.
    My way around is to ask for support via the in-game functionality and then respond to their email.
    Submitting a ticket via the website never worked for me; always got stumped at the constant requiring password and not recognizing mine, even if it's 100% correct and even if I am already logged in.
  • Shara_Wynn
    Shara_Wynn
    ✭✭✭✭✭
    Nm I am an idiot and was using the wrong email address to submit the password change ><
  • ZOS_Volpe
    ZOS_Volpe
    admin
    Hey there!

    We went ahead and moved this thread to a category we think is more suitable for this topic, General Help.

    Thanks for your understanding.


    * If you need further assistance @Shara_Wynn, please feel free to post here and we'd be happy to help.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • ZOS_Phoenix
    Thank you very much for the update! As this issue has been resolved, I will go ahead and close out this thread.
    Staff Post
This discussion has been closed.