Your login information was incorrect - Cause found. Case solved.

the_falcorrwb17_ESO

Like a lot of you I was having trouble logging in, that was when the server was actually up.
Like a lot of you I tried everything, but nothing worked.
I submitted a ticket and finally got a response.

Thank you for contacting The Elder Scrolls Online Team. I tried to give you a call but unfortunately, I couldn't reach you.

Having looked into your issue it appears that your account was suspended for 72 hours due to the violation of our Terms of Service. You can find more information about this by visiting: http://www.zenimax.com/legal_terms_us

Your account will be active again on the 3rd of April at 07:18 PM EDT

I can't login because I'm banned. Why am I banned? Because I reported a gold seller from trade chat.
Lesson learnt. If you see a gold seller in trade then download the add-on that automatically ignores them. Do not do the game a service. Do not try to help. Do not report them.

pdpqxs

I also reported superman dude and cant connect to the game because of invalid acc info

Publius_Scipio

the_falcorrwb17_ESO wrote: »

Like a lot of you I was having trouble logging in, that was when the server was actually up.
Like a lot of you I tried everything, but nothing worked.
I submitted a ticket and finally got a response.

Thank you for contacting The Elder Scrolls Online Team. I tried to give you a call but unfortunately, I couldn't reach you.

Having looked into your issue it appears that your account was suspended for 72 hours due to the violation of our Terms of Service. You can find more information about this by visiting: http://www.zenimax.com/legal_terms_us

Your account will be active again on the 3rd of April at 07:18 PM EDT

I can't login because I'm banned. Why am I banned? Because I reported a gold seller from trade chat.
Lesson learnt. If you see a gold seller in trade then download the add-on that automatically ignores them. Do not do the game a service. Do not try to help. Do not report them.

Someone else on the forums yesterday reported that customer service told him he was banned for a few days as well. If this is the case for all of us with this issue then something went wrong and banned us (of course minus the ones that deserved it).

ZOS should implement a policy that for anyone violating terms of service they receive an email detailing the ban and reason for violation. i.e. you violated our terms of service..... because ....[states what you did and when]..... [then time period of ban].

DaiKahn

I reported heaps of them, got nice replies from customer service via external email, and had no problems arise. We'll see what happens when I try log in after they eventually turn the NA server back on

Holycannoli

Wait what? People are getting banned for reporting gold spammers? Are you absolutely sure there's nothing else to the story you're leaving out?

Smoop

omfg, this is the funniest *** I have seen in a game EVER in my 14 year mmo playing.

Publius_Scipio

Holycannoli wrote: »

Wait what? People are getting banned for reporting gold spammers? Are you absolutely sure there's nothing else to the story you're leaving out?

I do not know the reason for anyone's ban. Here is the timeline that I know of:

1.) Those of us with 5 day early access logged in without issue for two days.
2.) Yesterday (4-1) many of us could no longer login (message received: Your Login Information is Incorrect. Please Try Again). Note that we are still able to login to our account on the ESO website.
3.) We check our information a few times and attempt again.
4.) Some contacted customer support.
5.) Those that received responses and shared them with us on the forums say that they were told they were banned.
6.) issue persisted all day yesterday (for those of us still in the dark about it).

I am assuming that the issue was still ongoing as I went to bed and the NA megaserver went down for maintenance.

the_falcorrwb17_ESO

Holycannoli, yup, I had no other interactions in the game other than to report the spammers. I have played solo so far and wandered around the place.
Like other posters I had lovely survey questions thanking me then BAM, cannot login.

Publius_Scipio

Has be be a bad bug with the reporting system if this is indeed the case. And we paid for it.

babylon

Did any of you also chat in zone chat around the same time the goldspammers were spamming their ads? Maybe a few people mistakenly clicked on your name in the chat log instead of clicking on the goldspammer's name, and reported you instead of them.

Symmachus

Holycannoli wrote: »

Wait what? People are getting banned for reporting gold spammers?

Oh, I really hope that's not the case. I've reported a couple dozen of them so far... I'd feel pretty stupid catching an erroneous ban after investing hundreds of dollars in Zenimax (subscriptions+box for myself, wife, and oldest son).

Publius_Scipio

babylon wrote: »

Did any of you also chat in zone chat around the same time the goldspammers were spamming their ads? Maybe a few people mistakenly clicked on your name in the chat log instead of clicking on the goldspammer's name, and reported you instead of them.

Now that is an extremely tangible possibility. But I would hope that when players filled out the reporting form they paid attention to the name they clicked on.

killerbeex

i was banned from eve online.. same reason.. you can't threaten other players.. in any way.. you can't report them for cheating unless told by a GM. you can't say it in a public channel that you want to report them... you can privately send them a whisper.. (blank..blank .. blank.. off a cliff... )...

Publius_Scipio

I would like a system in place where the mystery is taken out of the whole thing. We receive an email about the ban and why we were banned etc.

Silver_Thorn

I hope that isn't the case, as I reported several gold-spammers until I realized that all the characters I reported were still going strong many hours later.

Holycannoli

Publius_Scipio wrote: »

babylon wrote: »

Did any of you also chat in zone chat around the same time the goldspammers were spamming their ads? Maybe a few people mistakenly clicked on your name in the chat log instead of clicking on the goldspammer's name, and reported you instead of them.

Now that is an extremely tangible possibility. But I would hope that when players filled out the reporting form they paid attention to the name they clicked on.

Some spammers are overflowing chat and you can't see their name unless you make the font smaller. If you don't make it smaller and scroll up you see an innocent person's name before their spam. not their name.

It's definitely possible that's what's happening. Not a guarantee though. I actually think it's more likely they're screwing up and banning the wrong people.

killerbeex

just click player abuse.. (spamming.. troll mongering)...

babylon

Publius_Scipio wrote: »

babylon wrote: »

Did any of you also chat in zone chat around the same time the goldspammers were spamming their ads? Maybe a few people mistakenly clicked on your name in the chat log instead of clicking on the goldspammer's name, and reported you instead of them.

Now that is an extremely tangible possibility. But I would hope that when players filled out the reporting form they paid attention to the name they clicked on.

Some of those ads were really really long, and you had to expand the chat window vertically to see who actually wrote the ad. Some people might've been a little less than conscientious when they did their reporting because of that.

tyvar.thorvaldsonb14_ESO

Publius_Scipio wrote: »

babylon wrote: »

Did any of you also chat in zone chat around the same time the goldspammers were spamming their ads? Maybe a few people mistakenly clicked on your name in the chat log instead of clicking on the goldspammer's name, and reported you instead of them.

Now that is an extremely tangible possibility. But I would hope that when players filled out the reporting form they paid attention to the name they clicked on.

Asking people to pay attention is asking too much. Zone chat is evidence of that.

Zargorius

Correlation does not imply causation - chance is you were chatting in zone as well and somebody mistakenly reported you as a gold seller - yourself filling the report probably has nothing to do with the ban.

Hyperventilate

This *has* to be an issue with the banning system. I have been reporting gold sellers in bulk and while the NA servers are down so I obviously can't log in, I was able to log in yesterday. Perhaps someone reported another innocent player? I don't think one or two innocent reported players would result in a ban (Unless they're being overzealous just to cope with the overwhelming amounts of reports they're undoubtedly getting) but I think this is either a hiccup in the ban system or there is simply more to the story. I guess we'll see once the NA servers come back up, but my husband and I alone reported maybe 50 gold sellers just yesterday, not to mention the other days we were playing.

Etchesketch

Holycannoli wrote: »

Publius_Scipio wrote: »

babylon wrote: »

Maybe a few people mistakenly clicked on your name in the chat log instead of clicking on the goldspammer's name, and reported you instead of them.

Some spammers are overflowing chat and you can't see their name unless you make the font smaller. If you don't make it smaller and scroll up you see an innocent person's name before their spam. not their name.

This this this this this. Really annoying.
p.s. sorry messed up the quote snip.

liquid_wolf

Were you using the mail dupe bug?

Exploiting some other bug for XP/Gold?

Publius_Scipio

I didn't know any other bugs existed other than quests not working correctly and the random crash to desktop on the Mac client.

XnightshadeX

I reported several gold sellers and did not get banned.
Customer service emailed me a couple of times to let me know they were looking into the gold sellers. Have been able to play ok on NA server since Sunday until today's issue.

gryphon3333preub18_ESO

It could be a couple of possibilities. The first, like people previously said, could be people reporting you because you happen to make a comment just before the gold spammers did and people scrolled up and clicked on your name because of the chat exploit.

The other possibility could be you talked about reporting the gold spammers in chat, they saw it and reported you in retaliation.

Pang

Yeah i just highly doubt thats why you got banned. I have reported a few gold spammers the last few days and my account is fine. Likely there is more to the story we don't know or just a simple mistake.

femtecb16_ESO

I also had or may still have after the servers are up and running, the "you're login information is incorrect" and I did send an email to support to help me with that issue. I have no idea why all of a sudden it's not working. I did, however the other night while playing, get an unknown error and from then I could not sign back in...I'm guessing it's a glitch?

femtecb16_ESO

also....reading the previous posts...I am not aware of any game glitches or bugs other than some of the quests not working....I did however mention in the morning, in chat, that I cannot ignore the gold spammers....that's all I mentioned so I have no idea why it is I cannot sign in...I even tried changing my password here to see if that would fix the issue but it didn't. however, in an email I got from support they are working to fix my problem.

gryphon3333preub18_ESO

One thing that happens to me once a week is my cable provider changes my IP address and every week I have Zenimax send me an email so that I can confirm that I am the account owner. I've had this happen in several other mmos I've played in the past. If you're getting the "your login information is incorrect" your internet provider might be changing your IP address. There should be a link to click on though to send you an email and fix this.

the_falcorrwb17_ESO

Zargorius, I don't chat in zone. So no one had reason to see my name and accidentally report me.