I've logged out, abandoned and restarted it, /reloadUI'd and nothing happens after killing Balreth. I took a tip from /zone to kill him before he hit the lava pools, that didn't do it either.
Support email from in-game haven't replied, and he even respawned just now while waiting for in-game chat support to arrive - killed him again, still no spirit to collect. (how about a queue indicator in the chat wait box?).
C'mon guys, it's really rubbing me up the wrong way now as I'm getting "go see blah blah before you do this quest line" from NPCs, but it's just all a mess of bugs. Early Access means very little at this point, what have we paid for?
The best things in life make you sweaty.
-Poe