DLC & crown store

Calagari

I bought the Necrom Deluxe Expac when it came out. Reference info Now when I look at the store under DLC some items are greyed out, is that because I already have that item? And the other items in color are the ones I can still buy?
Saw Dark Brother hood in grey and thought I would get it if this is true.

ZOS_Bill

If you've not done so, you will need to open a ticket up with customer support so they can look into the purchase and check on your game entitlements.