Guild Bank and Store options are missing - [231113-002417]

cirocruz

It's as the title says, and after opening the ticket (once again here's the number in case you guys missed on the title: 231113-002417) got a reply asking me to check the bank logs to see if another player had witdrawn the missing itens/gold, seems that the support didn't bother reading my ticket before sending a reply.

Here we go again with the text I wrote on the ticket:

The options to use Guild Bank and Guild Store no longer show when I interact with a world banker

Since I'm also a guild master this issue has a HUGE impact for me, please fix or teach me how to fix it

Thanks

What happened and when it's gonna be fixed?

cirocruz

Just found out that I also can't send mails, is this some kind of ban? And why now?

Opened a new ticket about this "mail ban" - 231113-003335

fizl101

Sounds like a social ban. Respond to your original response to your ticket asking for details

ZOS_Kraken

@cirocruz We do have some troubleshooting steps for being unable to access mail and guild bank.

WHAT SHOULD I DO IF I CANNOT USE CHAT, MAIL, GUILD BANK, GUILD STORE, OR WHISPER FUNCTIONS?

cirocruz

ZOS_Kraken wrote: »

@cirocruz We do have some troubleshooting steps for being unable to access mail and guild bank.

WHAT SHOULD I DO IF I CANNOT USE CHAT, MAIL, GUILD BANK, GUILD STORE, OR WHISPER FUNCTIONS?

First thing I did and yet, still nothing

Elsonso

cirocruz wrote: »

ZOS_Kraken wrote: »

@cirocruz We do have some troubleshooting steps for being unable to access mail and guild bank.

WHAT SHOULD I DO IF I CANNOT USE CHAT, MAIL, GUILD BANK, GUILD STORE, OR WHISPER FUNCTIONS?

First thing I did and yet, still nothing

Seems to me that the important part of that link they provided is this last line:

"If you continue to experience this issue please contact our Customer support team or through the in-game help menu."

cirocruz

Did I not? This post is to get my tickets thru the automated responses lol

ZOS_Kraken

@cirocruz Thank you for letting me know. I sent you a private message about your ticket.

AmandaLubyk

@ZOS_Kraken - THANK YOU for being amazing and helping cirocruz. I posted something similar in October and got in trouble here for talking about needing help with the same thing because apparently it is against Forum rules to talk about "account actions". So, thank you VERY much for actually caring about people!

cirocruz

@ZOS_Kraken they fixed my issues, and I think it wouldn't be this fast without your help, so thank you again!

ZOS_Bill

Thank you for keeping us updated. As the issue has now been fixed, we are going to close this thread going forward.