Support Delay

Maintenance for the week of March 24:
• PC/Mac: NA and EU megaservers for patch maintenance – March 24, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – March 26, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• Playstation®: NA and EU megaservers for patch maintenance – March 26, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
QuasiAbstract
QuasiAbstract
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I've recently wanted to return to the game, but due to some delay in my ticket being assigned, I'm still unable to login or access my account online.

Is it common to have a ticket not even be assigned for well over a week?
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