Change Name Not Working

RedFireDisco

Trying to change my user handle for the last 2 days but it reads "error must have more than 3 letters" when the name has several letter and it shouldn't be an issue

Amottica

@ZOS_Bill or one of their colleagues may be able to help.

Good luck

phaneub17_ESO

I think numbers and symbols cannot be in front. First thing must be a letter.

RedFireDisco

phaneub17_ESO wrote: »

I think numbers and symbols cannot be in front. First thing must be a letter.

All letters, no numbers or symbols.


"Must have three letters" is grayed-out even when there are 7+

It definitely a bug, I've tried 20+ times now over 4 days.

CrashTest

It started happening this past weekend with the login issues.

https://forums.elderscrollsonline.com/en/discussion/641209/update-on-login-issues#latest

That post says it affects making account changes too and that ZOS fixed it but they haven't. It's still broken. You can't change your userID anymore.

ZOS_Bill

@RedFireDisco

Are you still having issues updating your Username?

olsborg

ZOS_Bill wrote: »

@RedFireDisco

Are you still having issues updating your Username?

@ZOS_Bill
Ive been trying to rename my game account for a while now, still getting the error that i dont have a valid username, eventho im trying to change it to something with only letters and its what ive had it named before.

ZOS_Bill

@olsborg

If you continue to get the invalid name error, you should go ahead and open a ticket with customer support.