Crown Item Missing, But Can’t Submit Website Ticket

torchwood_agent

I purchased the Furnishing Pack: Necrom Garden and the Statue: Thirty-fourth Sermon. 6k crowns taken out, but only the statue was in my inventory. Submitted ticket via Xbox console in-game. Tried to submit online using the website and the help screen forces users to create an account and will not recognize existing accounts. 2 bugs for the price of one.

LunaFlora

are you sure you looked in your inventory?
furnishing packs are put into crates since a while ago so it wouldn't be in the furniture category of your inventory

torchwood_agent

Oh wow. I didn’t know that! I will check. The website was still acting up, but I bet you just solved the pack problem! Thanks!

torchwood_agent

LunaFlora wrote: »

are you sure you looked in your inventory?
furnishing packs are put into crates since a while ago so it wouldn't be in the furniture category of your inventory

You were right! Thanks so much!

LunaFlora

i am glad i was able to help

ZOS_Bill

Thank you for the update!

With the furnishing pack now found, we will go ahead and close this discussion from further comments.