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Crown Item Missing, But Can’t Submit Website Ticket

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torchwood_agent
torchwood_agent
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I purchased the Furnishing Pack: Necrom Garden and the Statue: Thirty-fourth Sermon. 6k crowns taken out, but only the statue was in my inventory. Submitted ticket via Xbox console in-game. Tried to submit online using the website and the help screen forces users to create an account and will not recognize existing accounts. 2 bugs for the price of one.
Edited by ZOS_Bill on December 6, 2023 6:27PM
  • LunaFlora
    LunaFlora
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    are you sure you looked in your inventory?
    furnishing packs are put into crates since a while ago so it wouldn't be in the furniture category of your inventory
    miaow! i'm Luna ( she/her ).

    🌸*throws cherry blossom on you*🌸
    "Eagles advance, traveler! And may the Green watch and keep you."
    🦬🦌🐰
    PlayStation and PC EU.
    LunaLolaBlossom on psn.
    LunaFloraBlossom on pc.
  • torchwood_agent
    torchwood_agent
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    Oh wow. I didn’t know that! I will check. The website was still acting up, but I bet you just solved the pack problem! Thanks!
  • torchwood_agent
    torchwood_agent
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    LunaFlora wrote: »
    are you sure you looked in your inventory?
    furnishing packs are put into crates since a while ago so it wouldn't be in the furniture category of your inventory

    You were right! Thanks so much!
  • LunaFlora
    LunaFlora
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    i am glad i was able to help
    miaow! i'm Luna ( she/her ).

    🌸*throws cherry blossom on you*🌸
    "Eagles advance, traveler! And may the Green watch and keep you."
    🦬🦌🐰
    PlayStation and PC EU.
    LunaLolaBlossom on psn.
    LunaFloraBlossom on pc.
  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for the update!

    With the furnishing pack now found, we will go ahead and close this discussion from further comments.
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