Requested Refund - Ignored by Customer Service

MLovas

I have sent three tickets over the last two days, two of which requesting a call back pertaining to my interest to collect a refund on my pre-purchase. The website suggests to do such that. No calls were made to me, and I made sure on the second call back ticket to double-triple-quadruple check that my phone number was entered correctly. No cheddar.

I did get email replies from your 'real, live human' staff, though! Yeah, except it was a copy-paste message playfully dismissing the disappointing Zenimax Online store issue as 'Molag Bal preventing heroes from arising.' Every. Single. Time. I got that message THREE TIMES.

I meet the conditions to receive a refund on a pre-purchase of a game that has not officially launched. Hopefully someone here can be more helpful than the robotic team of artificially intelligent email-senders I've dealt with for 48 hours.

Laura

bye, happy to see you go. Hopefully we can have a decent community if people like you are filtered out. Almost happy for the few quest bugs.

Zilyana

ADIOS! hahahaha nah the amount of troll threads i've read today...atleast you have decent grammar.

MLovas

Laura, your ignorance is in bad taste. I have not stated any reasons as to why I want my refund. That is up for discussion between me and the individuals who refuse to abide by their store policies and customer gratification. I'm not trolling. I'm not spilling out a bunch of nonsense to imbue you folks with feelings of hate towards me. Calm down.

randomaffliction66

MLovas wrote: »

Laura, your ignorance is in bad taste. I have not stated any reasons as to why I want my refund. That is up for discussion between me and the individuals who refuse to abide by their store policies and customer gratification. I'm not trolling. I'm not spilling out a bunch of nonsense to imbue you folks with feelings of hate towards me. Calm down.

I understand your frustration, but you should also relax, for yourself, they're getting swamped with right now, im sure you don't care about that because i know I wouldn't lol. But try and keep that in mind.

ZOS_TristanK

Hi, @MLovas‌. We'll be sending you a PM shortly.

We would also like to remind everyone to keep all comments on these forums civil and constructive. We know that our players will disagree on things from time to time, however we expect that all players will be respectful here.