I have sent three tickets over the last two days, two of which requesting a call back pertaining to my interest to collect a refund on my pre-purchase. The website suggests to do such that. No calls were made to me, and I made sure on the second call back ticket to double-triple-quadruple check that my phone number was entered correctly. No cheddar.
I did get email replies from your 'real, live human' staff, though! Yeah, except it was a copy-paste message playfully dismissing the disappointing Zenimax Online store issue as 'Molag Bal preventing heroes from arising.' Every. Single. Time. I got that message THREE TIMES.
I meet the conditions to receive a refund on a pre-purchase of a game that has not officially launched. Hopefully someone here can be more helpful than the robotic team of artificially intelligent email-senders I've dealt with for 48 hours.