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My friends are stuck in PVP alliance change limbo due to crown gifting being stopped..

OleResinHead
OleResinHead
✭✭✭
I need some help from zenimax. My friends and I have been playing blue on pvp for a few months, we decided that for september we would go to red.
So last night around midnight, another friend of mine bought an alliance change token for 2 of my friends to bring them from blue to red....The problem is now due to crown gifting being disabled they are not able to accept or deny the gifted token, and It will not allow them to just buy a second token from the store themselves due to a token being stuck in gift inventory...I need some help ASAP on this issue, My friends and I are supposed to have a big pvp sesh later tonight on red but now some of them are stuck :disappointed:

@ZOS_GinaBruno @ZOS_Kevin
  • ZOS_Kraken
    ZOS_Kraken
    admin
    @OleResinHead For this issue, you will need to go ahead and make a ticket with Support for further assistance.
    Staff Post
  • OleResinHead
    OleResinHead
    ✭✭✭
    ZOS_Kraken wrote: »
    @OleResinHead For this issue, you will need to go ahead and make a ticket with Support for further assistance.

    @ZOS_Kraken
    My friends both submitted tickets yesterday… here are the ticket numbers for them

    Friend 1~ # 230901-009113

    Friend 2~ # 230901-003792
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @OleResinHead

    Thank you for the ticket numbers, however we cannot provide updates on tickets to people who aren't the account holder. Each friend will need to post here letting us know which ticket is theirs so we can take a look and provide an update privately.
    Staff Post
  • OleResinHead
    OleResinHead
    ✭✭✭
    @ZOS_Phoenix
    I’m not looking for any updates. I was giving the ticket numbers to you so support could hopefully help my friends out and get them back in the game quicker.
    My friends aren’t tech savvy so that’s why I am posting ticket number for them…

    Please help them out asap. They’re both stuck unable to change alliances and play cyrodill properly.
  • ZOS_Bill
    ZOS_Bill
    admin
    @OleResinHead

    Please check your forum inbox as we've contacted you regarding this matter.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • OleResinHead
    OleResinHead
    ✭✭✭
    hopefully this is fixed soon
    Edited by OleResinHead on September 11, 2023 8:16PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @OleResinHead

    We've sent you another update via forum PM.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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