kringled_1 wrote: »Are your enchanting levels the same on both? Are you not actually receiving the gems, or do you just not have any in inventory? If an addon is opening boxes for you, then check the junk tab and any auto junk/sell etc rules
kringled_1 wrote: »You don't have an add on like dustman that can auto sell? Are you opening rewards containers manually or via addon?
SilverBride wrote: »It turns out they were going to my junk tab, but I wasn't seeing them.
I checked the junk tab and it was empty, so I went to the Mage's Guild and bought one empty soul gem and when I checked my inventory it wasn't there. So I checked the junk tab again after the purchase and found 147 there.
I don't know why I couldn't see them until I bought one but the mystery is solved!
Thanks to everyone for the troubleshooting tips!