Ordered pre-purchace deluxe didn't get it

Amistaria

Honestly I don't even know how to go about this anymore or how much of this is steam vs eso but I contacted steam they immediately said contact you. I tried putting in a ticket only got the automated email and was told to replay within four days if it wasn't resolved, it wasn't. I sent an email within the time period for it to resend the four day email. Emailed back when it still wasn't resolved to get the this email chain is closed but message in the forums.

So here I am I pre-purchased necrom deluxe and got well just part of it, I checked to see if I just messed up but I was charged the cost for deluxe and not just the pre-purchase. I've been being sent in circles trying to get this resolved and really want to just get this dealt with

Wolfkeks

Had that problem last year.
Reply back until you get a human response and sent them a screenshot with your order and your steam name and they should manually add the things to your account.

@ZOS_Kevin maybe you can help?

Ragnarok0130

OP you should open a customer service ticket via your account page, you are unlikely be get resolution of an account issue here on a public forum.

rpa

Open CS ticket, politely reply to bot with all neccessary information included until you reach human. Updating ticket with more info may reset its position in queue. And it's advisable to be polite when communicating with someone whose job is to fix your issue and in general too. In my very limited experience CS works fine as long they have all they need (and it's something they have means to fix of course).

ZOS_Hadeostry

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's about an account issue.

Thank you for your understanding

ZOS_Bill

@Amistaria

What is your current ticket number?

We can check on the status and look into what is happening.

Amistaria

@ZOS_Bill

I just got sent back to steam and essentially told that was the end of that but my ticket is 230618-002890

ZOS_Bill

@Amistaria

Thanks for the ticket number. Please check your forum inbox for an update.