Best Way to Report Gold Sellers?

Anex

Wasn't really sure where to put this, but I was wondering what is, according to customer service, the best way to report gold sellers in game?

I pretty much reported (with screenshot), chose "other" and wrote 'Gold Seller' as the reason and then ignored the account, but I got all kinds of email spam later with replies (a standard reply) and one reply I got didn't seem to understand what I was really reporting and kind of not useful (see below)

Subject
Gold seller

Response By Email (NAMERECATED) (03/31/2014 02:40 PM)
Greetings!

Warm Regards,
The Elder Scrolls Online Team
Players can report spam in game by using the in-game support portal:

Click on F1 to open the Help menu, or select the question mark (?) in the top right corner of the in-game UI.
Click on the icon of a head wearing a microphone to contact Customer Support.
Describe the issue using the support request form.
Submit the ticket.


Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team

While replies are truly great as they are rare in companies like this nowadays, I can't help but feel it also wastes a bit of time from the one replying in this particular issue.

I'm wondering if there is a way that would better help customer service (would like to hear from them directly) when reporting this issue? What would be the preferred method?

I also got this message for all the other replies which conflicts with the other email and suggests to keep on doing the way I am:

Subject
Gold Seller

Response By Email (NAMEREDACTED) (03/31/2014 08:41 PM)
Thank you for your report. We will investigate this matter and take the appropriate action. You will not be informed of results of the investigation. Thanks for supporting the Elder Scrolls Online.

I am also suggesting creating "Selling In Game Items/Currency for Real World Currency" (or similar) as a simple drop down option on reporting (would be even better if this were just a drop down option on a name right-click).
That way customer service doesn't have to waste time replying to me as this unfortunately is an issue that is every 3-5 minutes in chat despite IGNORING the account (and I imagine will only get worse as this was just the first 2 days of early access).

A lot of people aren't even bothering to report simply because the act takes too much time and I agree that it is much easier just to ignore the account than bother going through the process of reporting.

I am very aware that this problem will never go away (especially as long as there is a market for it), but I just want to know if there can be a better way to help with reporting and suggest streamlining the report option for this issue.

Thanks!

Zilyana

At the moment this seems to be the best way of reporting gold sellers. Just always remember to set the report reason to 'other' and include a screen shot. The email reply is slightly annoying though.

ZOS_TristanK

Please don't feel like you're wasting our time, @Anex‌! We investigate every case of gold selling that is reported to us as they come in, and we encourage players to continue reporting them.

You can also report a player for violating our Terms of Service by right-clicking their name in the Chat Box and selecting the "Report Player" option. Thank you!

Anex

ZOS_TristanK wrote: »

Please don't feel like you're wasting our time, @Anex‌! We investigate every case of gold selling that is reported to us as they come in, and we encourage players to continue reporting them.

You can also report a player for violating our Terms of Service by right-clicking their name in the Chat Box and selecting the "Report Player" option. Thank you!

It's what I've been doing, but reporting players has become extremely difficult and near impossible now.

They have caught on and they now post a block of text that is just large enough to prevent you from scrolling to their name (even while adjusting the chat window size) or right-click on it WITHOUT adjusting your text size to 11 or below. I can't play this way and I spend a good 2+ minutes fumbling with text size to report and then put it back to have a new spammer 5 minutes later. It isn't even playable like that.

The_Death_Princess

ZOS_TristanK wrote: »

Please don't feel like you're wasting our time, @Anex‌! We investigate every case of gold selling that is reported to us as they come in, and we encourage players to continue reporting them.

You can also report a player for violating our Terms of Service by right-clicking their name in the Chat Box and selecting the "Report Player" option. Thank you!

SA-WEET!
Love ya's. I have been trolling looking for an Official stance on Dem nasty buggers. I know they will always exist, but prefer they stay in the shadows like the Vermin they are. Main reason why I came back to Pay To Play. Neverwinter Online Encourages them with moves to take a cut from this subculture economics!

Let's be patient for awhile all, and keep reporting them. After all, each one of their banned accounts is $60 in the production coffers for us to have a better game!

Trust me, once they see they lose more in banned accounts than they make from sales.... it will get quiet.

The_Death_Princess

ZOS_TristanK wrote: »

Please don't feel like you're wasting our time, @Anex‌! We investigate every case of gold selling that is reported to us as they come in, and we encourage players to continue reporting them.

You can also report a player for violating our Terms of Service by right-clicking their name in the Chat Box and selecting the "Report Player" option. Thank you!

SA-WEET!
Love ya's. I have been trolling looking for an Official stance on Dem nasty buggers. I know they will always exist, but prefer they stay in the shadows like the Vermin they are. Main reason why I came back to Pay To Play. Neverwinter Online Encourages them with moves to take a cut from this subculture economics!

Let's be patient for awhile all, and keep reporting them. After all, each one of their banned accounts is $60 in the production coffers for us to have a better game!

Trust me, once they see they lose more in banned accounts than they make from sales.... it will get quiet.

The_Death_Princess

ZOS_TristanK wrote: »

Please don't feel like you're wasting our time, @Anex‌! We investigate every case of gold selling that is reported to us as they come in, and we encourage players to continue reporting them.

You can also report a player for violating our Terms of Service by right-clicking their name in the Chat Box and selecting the "Report Player" option. Thank you!

SA-WEET!
Love ya's. I have been trolling looking for an Official stance on Dem nasty buggers. I know they will always exist, but prefer they stay in the shadows like the Vermin they are. Main reason why I came back to Pay To Play. Neverwinter Online Encourages them with moves to take a cut from this subculture economics!

Let's be patient for awhile all, and keep reporting them. After all, each one of their banned accounts is $60 in the production coffers for us to have a better game!

Trust me, once they see they lose more in banned accounts than they make from sales.... it will get quiet.

Edit:
Double post? What the Frell! Sorry devs cant exactly say why it happened but I did hit the button twice. Didn't look like anything happened for about 10 seconds so some lag issue i guess.

Saerydoth

http://www.curse.com/teso-addons/teso/spamfilter

This will auto-add spammers to your ignore list, you can click their name from the addon report to report them. No need to resize your txt window.

Let's be patient for awhile all, and keep reporting them. After all, each one of their banned accounts is $60 in the production coffers for us to have a better game!

Trust me, once they see they lose more in banned accounts than they make from sales.... it will get quiet.

You seem to be under the mistaken impression that it is paying players that are sending the gold spam. It is not. The spam is being sent from compromised accounts.