Weren't we getting a free character slot?

Rageypoo

Seems it's missing.

Chufu

I thought the same, but if you have 18/18 already, the ingame-char-screen tells you to buy two slots in the crown store and upon checking the crown store you can only have 12 slots max, so you are able to buy 1 more slot for 1.500 crowns.

So either you pay now 1.500 crowns to get that slot from the crown store or you need to delete a character if you have 18/18 already.

No free slots atm.... it starts awesome.

NoxiousBlight

I didn't get my free slot either.

Aram500

Only have 10 slots used. No free slot for me either ??

NoxiousBlight

NEVERMIND. Mine just popped up. Maybe the server needed a quick refresh. I did get a free slot after logging into a character then logging back out to the select screen.

Chufu

Ah nice, yes after logging in with a char, and logging out, the free slot is now there. PEWWW

Aram500

NoxiousBlight wrote: »

NEVERMIND. Mine just popped up. Maybe the server needed a quick refresh. I did get a free slot after logging into a character then logging back out to the select screen.

Just checked. Logged in and out and worked for me as well

FantasticFreddie

I reported this exact thing on PTS, disappointing it went live.

ZOS_GinaBruno

Hey folks! As other has mentioned, if you own Necrom and don't see the free character slot, please do a relog and that should fix it. Thank you!

MajThorax

ZOS_GinaBruno wrote: »

Hey folks! As other has mentioned, if you own Necrom and don't see the free character slot, please do a relog and that should fix it. Thank you!

It worked. thank you

islar

I reloaded 2 times, and now I have my free slot

ZOS_JessicaFolsom

MajThorax wrote: »

ZOS_GinaBruno wrote: »

Hey folks! As other has mentioned, if you own Necrom and don't see the free character slot, please do a relog and that should fix it. Thank you!

I did and I still have 9/9 character slots. I prepurchased necrom deluxe 2 months ago.

Hey all, we're looking into this. It sounds like relogging is doing the trick for some. If this is not working for you, could you please let us know the following?

• Did you just purchase Necrom today, or before today?
• What version of Necrom did you purchase? (Standard, Deluxe, Upgrade, etc.)
• Is Necrom greyed-out in the Crown Store for you? (Showing that you definitely have the entitlement on your account.)

SerafinaWaterstar

So is it one free and one able to buy in store?

Or just the one free slot?

On console so asking in preparation.

ApoAlaia

SerafinaWaterstar wrote: »

So is it one free and one able to buy in store?

Or just the one free slot?

On console so asking in preparation.

One included with the chapter with the option to purchase a 2nd one from the cash shop.

SerafinaWaterstar

ApoAlaia wrote: »

SerafinaWaterstar wrote: »

So is it one free and one able to buy in store?

Or just the one free slot?

On console so asking in preparation.

One included with the chapter with the option to purchase a 2nd one from the cash shop.

Ta!

Anifaas

Re-logging worked for me.

Taryn57

ZOS_JessicaFolsom wrote: »

Hey all, we're looking into this. It sounds like relogging is doing the trick for some. If this is not working for you, could you please let us know the following?

• Did you just purchase Necrom today, or before today?
• What version of Necrom did you purchase? (Standard, Deluxe, Upgrade, etc.)
• Is Necrom greyed-out in the Crown Store for you? (Showing that you definitely have the entitlement on your account.)

Purchased 15th Feb
Deluxe version
Greyed out in Crown Store

Rageypoo

ZOS_JessicaFolsom wrote: »

MajThorax wrote: »

ZOS_GinaBruno wrote: »

Hey folks! As other has mentioned, if you own Necrom and don't see the free character slot, please do a relog and that should fix it. Thank you!

I did and I still have 9/9 character slots. I prepurchased necrom deluxe 2 months ago.

Hey all, we're looking into this. It sounds like relogging is doing the trick for some. If this is not working for you, could you please let us know the following?

• Did you just purchase Necrom today, or before today?
• What version of Necrom did you purchase? (Standard, Deluxe, Upgrade, etc.)
• Is Necrom greyed-out in the Crown Store for you? (Showing that you definitely have the entitlement on your account.)

Hi Jessica, it seems relogging worked, but I purchased a character slot thinking it wasn't working before trying to relog, guess i'm making 2 characters >_<

ZOS_JessicaFolsom

Hey everyone. Thanks again for raising this. We've confirmed that new character slots are working but you may need to fully load into the game on one of your characters before it will appear. So, if you own Necrom and don't see the free character slot you expect, load into the game on a character then log back out and the free slot should be there.

Thank you!

h9dlb

Chufu wrote: »

I thought the same, but if you have 18/18 already, the ingame-char-screen tells you to buy two slots in the crown store and upon checking the crown store you can only have 12 slots max, so you are able to buy 1 more slot for 1.500 crowns.

So either you pay now 1.500 crowns to get that slot from the crown store or you need to delete a character if you have 18/18 already.

No free slots atm.... it starts awesome.

What a con. That's me not buying it then

SpacemanSpiff1

h9dlb wrote: »

Chufu wrote: »

I thought the same, but if you have 18/18 already, the ingame-char-screen tells you to buy two slots in the crown store and upon checking the crown store you can only have 12 slots max, so you are able to buy 1 more slot for 1.500 crowns.

So either you pay now 1.500 crowns to get that slot from the crown store or you need to delete a character if you have 18/18 already.

No free slots atm.... it starts awesome.

What a con. That's me not buying it then

yea. stick it to the man!

Tenthirty2

ZOS_JessicaFolsom wrote: »

Hey everyone. Thanks again for raising this. We've confirmed that new character slots are working but you may need to fully load into the game on one of your characters before it will appear. So, if you own Necrom and don't see the free character slot you expect, load into the game on a character then log back out and the free slot should be there.

Thank you!

^^^ Can confirm this worked for me.

Steps I took:
- Logged in with account that did NOT have Necrom yet.
- Purchased standard upgrade from ESO.com
- Logged in and loaded character to world.
- Logged back out, extra slot now shows.

Oldaraness

Sorry but I didn't understand... I had 13 chars (I bought a char slot 2 years ago), so before Necrom I saw 13 chars with 5 chars slot purchasable... after Necrom I see 13/14 chars slot so... I can create a new char but I lost my char slot I bought before? Why? I had spent money for that... can I have it back? Can I have a refund for the lost slot?

EDIT: I didn't understand nothing... the free slot was 1... I though were 2 of them, my mistake. I have my free new char slot.

Yirmeyahu

It's fantastic to know that I did, indeed, get the promised free character slot for purchasing Necrom...
after buying Crowns to purchase a character slot in the Crown Store this morning when the game initially showed me I had no open slots with which to create an Arcanist.

virtus753

Yirmeyahu wrote: »

It's fantastic to know that I did, indeed, get the promised free character slot for purchasing Necrom...
after buying Crowns to purchase a character slot in the Crown Store this morning when the game initially showed me I had no open slots with which to create an Arcanist.

You can open a ticket for a refund. They were alerted to this issue multiple times on the PTS but let all this go through anyhow. You shouldn't have to pay because they were unclear about how to access the new slot and their in-game messaging directing people to the crown store is demonstrably incorrect.

Yirmeyahu

virtus753 wrote: »

Yirmeyahu wrote: »

It's fantastic to know that I did, indeed, get the promised free character slot for purchasing Necrom...
after buying Crowns to purchase a character slot in the Crown Store this morning when the game initially showed me I had no open slots with which to create an Arcanist.

You can open a ticket for a refund. They were alerted to this issue multiple times on the PTS but let all this go through anyhow. You shouldn't have to pay because they were unclear about how to access the new slot and their in-game messaging directing people to the crown store is demonstrably incorrect.

Thanks for the suggestion, truly. But, I'm just going to chalk it up as another drop in the bucket as a 2014 veteran who still hasn't learned their lesson.

spartaxoxo

Oldaraness wrote: »

Sorry but I didn't understand... I had 13 chars (I bought a char slot 2 years ago), so before Necrom I saw 13 chars with 5 chars slot purchasable... after Necrom I see 13/14 chars slot so... I can create a new char but I lost my char slot I bought before? Why? I had spent money for that... can I have it back? Can I have a refund for the lost slot?

Login into an existing character.
Logout of the game.
Log back in

If that doesn't resolve things, submit a ticket.

HelixUnited

I have 6 of 10 characters and it wont let me make a new one PC EU

CyberDiva

@ZOS_JessicaFolsom I have one more problem in addition to this one. BEFORE Necrom, I had ONE EMPTY SLOT available, for a total of 8 character slots available to me. That empty slot has now vanished. My login screen only shows my seven characters, with my 8th slot totally missing in addition to the 9th slot missing that I should have gotten from Necrom.

I am on PCNA.

Did you just purchase Necrom today, or before today?
I purchased Necrom on April 6th.

What version of Necrom did you purchase? (Standard, Deluxe, Upgrade, etc.)
Deluxe Upgrade

Is Necrom greyed-out in the Crown Store for you? (Showing that you definitely have the entitlement on your account.)
Yes.

Jem_Kindheart

Mine showed up like others said after logging in to an existing char and logging out. But I see that's not working for everyone uwu. (I had 18/18 too).

Mekie

You welcome.