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Premium service for sub fee - 24/7 chat moderation needed
Reymas
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Gold spammers as we all know are completely out of hand after only two days.
Everyone ignores and reports in zone. But they've gotten clever, they know how to trick people into thinking one person is saying something when it is someone else. The "Superman" fiasco in NA EP zone chat for example.
When ZOS was pitching us on the subscription fee thing, one of the points was that we'd have premium customer support and GM service.
This means, to me, it is not unreasonable to ask that a staff of 10-15 people be hired or allotted from current CSR staff to watch the chat channels, especially zone and yell, 24/7.
A system whereby they can global mute and ban accounts who gold spam, and can even give warnings to people being overly offensive or whathaveyou, but the primary target should be goldspammers.
I would picture this like a couple of guys in 8 hour shifts, 5 per shift, monitoring those chat channels. It wouldn't be too strenuous, as a system in place where they could redflag any www or .com that are posted or any repeating text and then they can see it and deal with it (unless it's just someone posting a link legitly).
Also, we REALLY need a /HELP channel for question players have that other players can answer. Separate from zone.
There are, what 3 PvE zone channels and then the campaign zone channels? Not too many windows on screen at once.
I don't think this is too much to ask and would certainly be the premium customer service that we were promised.
Edit: sorry caps title
Edited by Reymas on April 1, 2014 6:04AM Everyone ignores and reports in zone. But they've gotten clever, they know how to trick people into thinking one person is saying something when it is someone else. The "Superman" fiasco in NA EP zone chat for example.
When ZOS was pitching us on the subscription fee thing, one of the points was that we'd have premium customer support and GM service.
This means, to me, it is not unreasonable to ask that a staff of 10-15 people be hired or allotted from current CSR staff to watch the chat channels, especially zone and yell, 24/7.
A system whereby they can global mute and ban accounts who gold spam, and can even give warnings to people being overly offensive or whathaveyou, but the primary target should be goldspammers.
I would picture this like a couple of guys in 8 hour shifts, 5 per shift, monitoring those chat channels. It wouldn't be too strenuous, as a system in place where they could redflag any www or .com that are posted or any repeating text and then they can see it and deal with it (unless it's just someone posting a link legitly).
Also, we REALLY need a /HELP channel for question players have that other players can answer. Separate from zone.
There are, what 3 PvE zone channels and then the campaign zone channels? Not too many windows on screen at once.
I don't think this is too much to ask and would certainly be the premium customer service that we were promised.
Edit: sorry caps title
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Maybe they'll add a team to do that AFTER people actually pay for the subscription? It's not as cheap as you may think to pay people to monitor that sort of stuff. And these bots are in every single MMO so I'm sorry if you actually expected something different?0 -
Reymas✭✭✭✭Maybe they'll add a team to do that AFTER people actually pay for the subscription? It's not as cheap as you may think to pay people to monitor that sort of stuff. And these bots are in every single MMO so I'm sorry if you actually expected something different?
I've played over 40 MMOs from Meridian 59 on up and I've never seen it this bad, especially not in a pre-launch. It's made bad by the fact that there's basically one channel. If there was a help chat, trade chat and area chat as well as global (zone) chat then it would be a little better because bots can't spam all channels at once.
Also, there are streaming chat bots (a popular one on twitch is called Nightbot) that can pick up on when someone is repeating themselves, they could even do that, just create a bot that monitors it and times-out and then global mutes people for spamming. Of course real people could appeal the global mute via a CSR but the bots would just be silenced.
Even so, ZOS is not an indie company struggling to make ends meet. Their online division got a 300mil investment and the ZOS team has 250 devs, lord knows how many QA and CSR personnel, so I'm sure they can handle it.
In this day and age if I'm expected to pay a sub fee 24/7 moderation should be a given, should not be that much to ask at all.Edited by Reymas on April 1, 2014 9:03AM0