Ticket open over month not assigned

Hobbesdawg · May 5

So I'm stumped.

I have a ticket from March 21st that hasn't been looked at or assigned yet. I also have a ticket from 2 weeks ago that hasn't been looked at or assigned, and I'm at a loss of what to do. I tried making a ticket about the tickets and nothing happened. Please help!

Amottica · May 5

When a ticket is created an auto response is sent out. That response says something along the lines of if they do not hear back within X days they will consider the issue resolved.

So if there is no response to that email the ticket will not progress.

@ZOS_Bill @ZOS_Icy may be able to help you after the ticket numbers are provided.

Good luck.

Hobbesdawg · May 6

Near as i recall i never got those emails.

SilverBride · May 6

Check your spam folder and see if they went there. Also if you have more than one email address check that they have the correct one.

ZOS_Bill · May 9

@Hobbesdawg

You are welcome to post your ticket number here so we can check on the ticket status.

Hobbesdawg · May 10

Thank you

230214-004080
230419-002868

ZOS_Bill · May 11

@Hobbesdawg

Thank you for the ticket numbers. We've sent you an update via forum PM.

Hobbesdawg · May 13

Thank you! Replied

ZOS_Bill · May 16

@Hobbesdawg

You're welcome. Please let us know if you need any further updates.

ZOS_Kevin · May 16

Thanks for hopping in to help, @ZOS_Bill !

wilykcat · May 17

ZOS_Kevin wrote: »

Thanks for hopping in to help, @ZOS_Bill !

You're awesome

Hobbesdawg · June 12

Sent a direct message but no update on either ticket and no private message/direct message with info.