Still receiving eso plus ((help))

Ringing_Nirnroot

Why am I still receiving eso plus benefits after it failed to auto renew? Last month I purchased a month of eso plus with a Microsoft gift card and forgot to turn off auto renew, it tried to renew my subscription but it couldn’t. I don’t have my credit card linked, why am I still getting eso plus benefits is this a glitch??

phaneub17_ESO

Yeah contact customer support when you can, at no fault of your own, it may flag you as a chargeback which then may suspend your account.

Ringing_Nirnroot

phaneub17_ESO wrote: »

Yeah contact customer support when you can, at no fault of your own, it may flag you as a chargeback which then may suspend your account.

Eso or Microsoft?

virtus753

Ringing_Nirnroot wrote: »

phaneub17_ESO wrote: »

Yeah contact customer support when you can, at no fault of your own, it may flag you as a chargeback which then may suspend your account.

Eso or Microsoft?

Microsoft is a different company. It happens to own the subsidiary that owns ZOS, but it doesn’t do customer service for ESO.

Best bet would be to submit a ticket on the support part of the ESO website about billing issues.

Ringing_Nirnroot

virtus753 wrote: »

Ringing_Nirnroot wrote: »

phaneub17_ESO wrote: »

Yeah contact customer support when you can, at no fault of your own, it may flag you as a chargeback which then may suspend your account.

Eso or Microsoft?

Microsoft is a different company. It happens to own the subsidiary that owns ZOS, but it doesn’t do customer service for ESO.

Best bet would be to submit a ticket on the support part of the ESO website about billing issues.

Apparently it’s canceled, I’m not sure what’s going on

SilverBride

Even if you cancel it will stay active until the time you paid for runs out.

rpa

I always cancel my ESO+ after paying for it so it does not renew atomatically. It lasts until the time I've paid ends. Subs with prepaid credit cards and gift cards &cet are supposed to not renew. The web page is confusing about how it works likely because making it clear would take some work and not because sinister corporations try get players to take the sub and then forget about it and pay for it rest of their life regardless if they play or not.

ZOS_Icy

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

ZOS_Bill

@Ringing_Nirnroot

As recommended in the thread earlier, please go ahead and open a ticket with customer support. If you've already done so, you can post your ticket number here.

Ringing_Nirnroot

ZOS_Bill wrote: »

@Ringing_Nirnroot

As recommended in the thread earlier, please go ahead and open a ticket with customer support. If you've already done so, you can post your ticket number here.

I submitted a ticket, here is my number: 230322-001303

ZOS_Bill

@Ringing_Nirnroot

Thanks for the ticket number. We've sent you a PM regarding your ticket.