Can't log into the account page on the website

Gegensmith

This seems to be related to the log in problems in other threads (accessing the game). I'm having problems accessing the website. Same problem -- IP address not recognised, send email with code to registered address, but NO EMAIL ARRIVES. I know it is the correct address because I have previous codes in the inbox. I'm trying to redeem a code on the site.

Gegensmith

So, I finally received two codes from ZoS -- TWELVE hours later, by which time they were invalid. Please look into what's happening with the emails with log-in codes for the website.

IrishLassy

Got the codes 12 hours later as well. One of them worked and I could access my account again.

Gegensmith

The emails are still arriving HOURS later. I notice now that many are offering the same code. None of the codes are accepted by the log-in page. I remain locked out of the website. Please advise.

ZOS_Bill

Our FAQ below can help with Access Code related issues.

What do I do if I'm not getting the Access Code emails?

Gegensmith

@ZOS_Bill thank you for the advice, but this doesn't work for me.

The link you offered is sending me in endless loops, none of which give me access to my account.

It's not a problem with my email address/spam settings, since I am getting the code emails but HOURS later and the codes are invalid.

I can't change my email address in-game because I use steam and that option doesn't exist.

I can't change my email address using a browser because it only allows me to do so once signed into my account -- which is precisely what the system is preventing me from doing.

If I try forgot password route, it claims to have sent an email to me to continue but, again, no email is sent.

I have crowns to redeem that I want to spend on items that are about to disappear from the store. Please advise.

Gegensmith

I submitted a ticket: 230307-003357

Gegensmith

I finally got access to my account this evening. I received a code email -- hours later -- with a code that finally worked.

ZOS_Bill

We are glad to hear back that the access code was finally sent and the OP can access their account. With this situation resolved, we will now close the thread from further posts.