Crown Crates no longer giftable?

fjord55b14_ESO

Still not fixed. Any updates?

Spookiest

So just to check; we're currently waiting on this week's update about the update to fix this bug. I know this because after we got an update that we'd get an update in two weeks, we got the update but it was just that we'd get another update on the update this week.

tsaescishoeshiner

I'm satisfied enough with this update, it's clearly an income loss and something they've been trying to fix for a while.

Having worked in customer service, giving guaranteed delivery dates is a big no-no, especially if there are uncertain factors like testing. As annoying as vague or minimal answers are, they wind up aggravating people way less than missing a stated delivery date.

WiseSky

tsaescishoeshiner wrote: »

I'm satisfied enough with this update, it's clearly an income loss and something they've been trying to fix for a while.

Having worked in customer service, giving guaranteed delivery dates is a big no-no, especially if there are uncertain factors like testing. As annoying as vague or minimal answers are, they wind up aggravating people way less than missing a stated delivery date.

You think this is "clearly" an income loss?

Based on what evidence?

mattaeus01b16_ESO

They need to stop leaving us alone with our own thoughts.... Just saying.

Zyva

I am waiting for my new torchbug.

jsjem

ZOS_Kevin wrote: »

Hi all. We have an update regarding Crown Crate gifting and where we are in the process outlined last week. Yesterday, we deployed a fix related to the ongoing Crown Crate gifting issue. We are currently evaluating if the fix fully resolved the issue, and reviewing results as quickly as possible. We will have another update for you no later than Monday, May 15.

If this is really a bug, what happened several days before? ( the crown crates can be gifted again for a short time)

UtopianWarrior88

ZOS_Kevin wrote: »

Hi all. We have an update regarding Crown Crate gifting and where we are in the process outlined last week. Yesterday, we deployed a fix related to the ongoing Crown Crate gifting issue. We are currently evaluating if the fix fully resolved the issue, and reviewing results as quickly as possible. We will have another update for you no later than Monday, May 15.

I think this has been one of the better updates in the thread - there's a timeframe, there's action that was taken. Please, make ALL updates on issues are communicated like this.

Thank you for the update - I surely hope that maybe there will be a revisit of certain crown crates that were missed due to this bug. Could a weekend sale for them on alternating cycle be done?

The_one_i_seek

well at least they get rid of server switch cooldown

Lags

Elrender wrote: »

[snip]

this company doesnt do compensation lol. Not like other mmos. Sad really. But i still cant believe they put out yet another crate and haven't mentioned this issue in some kind of zos post. I feel like its always been this way, like a deal with it or leave type thing. Great times.

[Edited for Quote]

Elrender

then i dont see a reason of playing and pay for eso+ anymore

thechiefisback

And another crown crate series (iron atronach) that will probably be gone before the fix. They probably deploy now all the past crown crates while gifting is unavailable to test which crown crate series makes people buy new crowns the most.

Aorys

Zyva wrote: »

I am waiting for my new torchbug.

I want the pink one so much!

Zyva

One day I am going to make a beautiful house dedicated to all the different torch bug colors.

As for how this applies to this topic, some torchbug effects are locked in crown crates, which can NOT BE GIFTED RIGHT NOW *cries in addicted housing main*

Wolf_Eye

Aorys wrote: »

Zyva wrote: »

I am waiting for my new torchbug.

I want the pink one so much!

I've always wanted the green one. But I'm worried that it's too old; maybe they won't re-release it

Aka_

Anyone else check this post knowing they're not going to provide any fix or in-depth update? I feel insane

virtus753

jsjem wrote: »

ZOS_Kevin wrote: »

Hi all. We have an update regarding Crown Crate gifting and where we are in the process outlined last week. Yesterday, we deployed a fix related to the ongoing Crown Crate gifting issue. We are currently evaluating if the fix fully resolved the issue, and reviewing results as quickly as possible. We will have another update for you no later than Monday, May 15.

If this is really a bug, what happened several days before? ( the crown crates can be gifted again for a short time)

That was addressed two weeks ago:

https://forums.elderscrollsonline.com/en/discussion/comment/7860479/#Comment_7860479

The bug is not that crate gifting is not available. Crate gifting was turned off while they fixed a bug. They briefly turned it back on as part of testing.

muscle_witch

Aka_ wrote: »

Anyone else check this post knowing they're not going to provide any fix or in-depth update? I feel insane

That's why I went from checking every day to checking kinda when I remember maybe. Well, that and the fact that my forum-related support ticket was never answered, and was just ignored after almost a week of back and forth [snip]

[edited for minor bashing]

Darzaka

Aka_ wrote: »

Anyone else check this post knowing they're not going to provide any fix or in-depth update? I feel insane

Yup. I have been ignored when asking any meaningful questions. But that's not going to stop me from asking again! When asked "Did you ask them? Did you *really* try to get through?" I want to be able to say, "Yup! Just been ignored!"

So here we go again!
What is causing this bug? What in the code? Or policy? Or legality?
What *specific* progress has been made in ending it?
Are you going to bring back any crates that were missed?
@ZOS_GinaBruno @ZOS_Kevin

Zyva

I think the vast majority would be happy if they simply said old crates would come back that were missed.

muscle_witch

Zyva wrote: »

I think the vast majority would be happy if they simply said old crates would come back that were missed.

Legit, I'm pretty sure that if they just said something like "This is really complicated and we have no idea how long it will take to fix. We can't give you a firm timeline, but once a stable solution is in place, we will cycle through all of the crown crates that left the store during the course of the bug for a few days each" , this thread would be roughly two pages long

Darzaka

Zyva wrote: »

I think the vast majority would be happy if they simply said old crates would come back that were missed.

Literally this.

Arictheana

Zyva wrote: »

I think the vast majority would be happy if they simply said old crates would come back that were missed.

That would be nice, but it's never going to happen. My friend and I have a bet going that it's going to be re-enabled either when the ragebound crates leave or when the expansion drops. If it's at the same time though, we both win lol.

Spookiest

muscle_witch wrote: »

Zyva wrote: »

I think the vast majority would be happy if they simply said old crates would come back that were missed.

Legit, I'm pretty sure that if they just said something like "This is really complicated and we have no idea how long it will take to fix. We can't give you a firm timeline, but once a stable solution is in place, we will cycle through all of the crown crates that left the store during the course of the bug for a few days each" , this thread would be roughly two pages long

Exactly, and the reason I just un-subbed.

I'm sure some people don't care and will just go "oh there that is" when they see Crate gifting fixed in however many months. For the paying customers that do care, getting 2-3 'updates' and some 10+ "we removed/edited posts that..." as the interaction with this thread? Knowing no more at this moment about the situation than we did 2+ months ago?

That doesn't sound like a company that prioritizes what I'm interested in as a player, and as such not worth paying a sub for. I know all MMOs are constantly figuring out what's going to keep them in the game/growing, and for now I'm waiting to see what QOL season tells me about ZOS's direction.

dragonlord500

I think a very good compensation would be to add all crates to the store and Endeavor system for 3 days.

muscle_witch

dragonlord500 wrote: »

I think a very good compensation would be to add all crates to the store and Endeavor system for 3 days.

I mean, let's be clear - having stuff available in the store isn't compensation. People are literally just asking to be given the opportunity to pay money to give items as a gift.

LunaFlora

Arictheana wrote: »

Zyva wrote: »

I think the vast majority would be happy if they simply said old crates would come back that were missed.

That would be nice, but it's never going to happen. My friend and I have a bet going that it's going to be re-enabled either when the ragebound crates leave or when the expansion drops. If it's at the same time though, we both win lol.

it's not going to happen at the same time as Necrom release has two dates and crown crates items get added with update 38. in the past crates have never released on the same day as a chapter

Elrender

ZOS_Volpe wrote: »

Greetings,

As we had to remove some additional quitting and non-constructive comments from this thread, we would like to ask everyone to keep posts on the subject at hand, as well as keeping things civil and constructive.

Thank you for your understanding.

todays is 15th of May. update?

Zyva

Give them time to get to work XD

Mizael

*waiting*