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We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.

Will changing ESO account address make me lose anything if it will differ from my Xbox address?

SkaiFaith
SkaiFaith
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I have email address A for ESO account and same address A for Xbox account.
It I keep email address A on Xbox account but I change to address B my ESO account, will I lose my progress and/or purchases?

Please clarify to me, cause I really need to know so I don't throw away my 7 years of playing ESO...
A: "We, as humans, should respect and take care of each other like in a Co-op, not a PvP 🌸"
B: "Too many words. Words bad. Won't read. ⚔️"
  • ZOS_Bill
    ZOS_Bill
    admin
    @SkaiFaith

    Changing the account information on your ESO account will not affect your characters or progress.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • SkaiFaith
    SkaiFaith
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    @ZOS_Bill is it the same for content purchased via Xbox account? Like DLCs, crowns, etc...?
    I will be able to access everything still, right?

    Forgive me if I bother you... I just want to be sure.
    A: "We, as humans, should respect and take care of each other like in a Co-op, not a PvP 🌸"
    B: "Too many words. Words bad. Won't read. ⚔️"
  • ZOS_Bill
    ZOS_Bill
    admin
    @SkaiFaith

    The same should apply, as updating account information does not effect entitlements on the account.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • SkaiFaith
    SkaiFaith
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    Ok, thank you!
    Within a few days I'll try and make the change. If I will encounter any issue I'll submit a ticket and report here for future knowledge.
    Thanks again! :smile:
    A: "We, as humans, should respect and take care of each other like in a Co-op, not a PvP 🌸"
    B: "Too many words. Words bad. Won't read. ⚔️"
  • ZOS_Bill
    ZOS_Bill
    admin
    @SkaiFaith

    Thanks!

    You can post your ticket number here if you need any updates.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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