The downtimes were for different tasks and related to a different combination of servers. The first was all EU servers, both PC and console, for preparatory work prior to the server replacements, the second was for the PC NA and EU servers and covered normal maintenance to which was added a small patch. That's already been explained and you said it was a good explanation but then rejected it. ZOS couldn't apply a PC NA and EU only patch to a special downtime for unrelated PC and console special maintenance on EU servers only, they applied it to the routine maintenance for the two servers it related to.