Can't log to PTS

Daedra_Squirrel

Game just freezes. I deleted old PTS files from the game directory and from Documents. Re-installed PTS. The game freezes anyway.

Daedra_Squirrel

The game freezes before character selection screen.

ZOS_Kevin

@Daedra_Squirrel, If you could submit a ticket, we can help work you through this issue.

Faint_One

same issue，cannot log

ZOS_Kevin

@Faint_One Please also submit a ticket. We can get this off to customer service to assist once we have a ticket number as well.

Jsmalls

Anyone have issues with the FOV slider for third person? I have it maxed out on PTS and it's way closer than the actual server.

Also is there a vendor that gives new set items without have to actually grind for them on the PTS? This is my first PTS sorry!

EF321

Have same problem with freezing while loading into main menu

Cerulione

Hello I face similar issue. I get the Bethesda logo and ZOS logo and then it's black screen. I had done the following and nothing works:
- uninstall all addons from PTS
- Reinstall PTS
- repair PTS
- update graphic driver
- erase UserSettings and ShaderCache.Cooked --> I notice relaunching PTS does not regenerate User Settings file (but generate ShaderCache file
- copy UserSettings file from live server
- Copy usersettings + ShaderCache.Cooked file from live server

Nothing had work. I had submitted a ticket yesterday evening after tinkering for a week. I doubt ZoS will reply before next week at the earliest.

If any of you had similar issue and had managed to troubleshoot it please share your solution as I would love to go to PTS this week end.

EF321

v8.3.1 still not working
Completely reinstalled, removed everything from documents/pts folder etc

if it goes live like this we will end up with no working game

marc.whiffenb16_ESO

My wife is experiencing this with the new PTS but I am not. Can't see why there should be a difference between us

She has removed all AddOns, All save Variables. Has repaired. Restarted

Nothing.

I can get on with no diffuculties