How to Fix Unknown Errors - Dev Response Needed

AzureButterfly

The "unknown errors" that boot you when you try to retrieve character data can be caused by firewalls at college campuses and presumably other places where a lot of people use the same connection. There is a fix - but you'll need a couple things.

First, you need to know which ports ESO uses. ZOS will have to respond with this information before you can do anything.

Second, contact your tech department and request assistance. If you give them the ports (and probably your computer's IP address) they can tell the firewalls to let ESO go through.

But first we need the ports. So if you have this problem, please bump the thread so the devs can tell us which ports we need.

Zheg

The larger thread about this error has people in the same house where one person has no problems and someone 5 feet away get's booted every few minutes because of this error. While college firewalls might be to blame for some, I don't think it's the main reason. People have tried all sorts of work-arounds on their end and no one has posted a success story yet, so this is likely just something the devs need to fix, and soon.

Super happy I was wise enough not to take time off work for the headstart, can't even pvp with this crap going on.

AzureButterfly

I've found that I'm able to play perfectly fine from my home computer. It's just when I use the school's internet, this always occurs. We had it working before for a while, but something changed between beta and launch.