Infinite loading screen

Maeldun

I had been playing fine, leveled to 11 and logged out in Cyrodiil for dinner. Come back and now loading screen lasts forever. I have let it run for at least 30 mins. I have also tried Alt + F4 and loading different chars. Nothing works.

I cannot play the game.

Edit: I had been suffering this issue for about 1.5 hours, made a post here, and now immediately I have loaded in. Will keep this post updated as to if this issue returns.

tw1jaysin

I'm currently having the same issue. Tried a lower pop campaign and I'm still stuck.

MasterShadow

I'm in the same situation. Can't log in with any characters at the moment.

ZOS_Bill

Greetings folks,

There are a few things you can try which may help with the loading screens in game. You should try to shut down every application running in the background. This can be done be opening the task manager by hitting ALT+CTRL+DEL at the same time, then going to the applications tab to end any other programs that are running. If after a long time you are still loading, we recommend restarting the computer and trying again.

Please be aware that high traffic entering the servers can also contribute to longer then normal character loading screens.

Let us know if this helps in any way.

Maeldun

Well to tell you the truth, no I'm sorry this doesn't help in any way. My computer is a beast and normally my load times are about 4-10 seconds. This is definitely a server/lag/bug issue.

I haven't had an episode as bad as the one I originally described, but it tends to happen after a crash. Now it only happens for a couple login attempts, and then I can get back in again.

Fjordstorm

Trying to enter Cyrodiil for the first time and cannot get through the loading screen. I am really supposed to let this sit here for 15+ minutes?

Daniel.carloub17_ESO

Same thing is happening to me. Force quit 3 times and its right back into the infinite load screen. Can anyone help!?

ZOS_Bill

Hey everyone,

This could be an issue related to many dynamic graphic elements being loaded at once. We have a workaround which you can try that may get your character to load in faster. When you reach the character select screen, select Options on the left side of the screen. In Graphic Settings, select Minimum and save the settings.

While the game may look less than favorable, your character should load in after a few minutes. We appreciate your patience with this process as we work to improve the log-in architecture.

Zahrim

Related to this "problem", I logged out last night in Cyrodiil and now have been looking at the loading screen for Cyrodiil for over 5 minutes. I'll try your workaround, but will this eventually load or will it hang in limbo?

Promstar

Be lucky to even get to the character screen to change the settings.

ZOS_BillE wrote: »

Hey everyone,

This could be an issue related to many dynamic graphic elements being loaded at once. We have a workaround which you can try that may get your character to load in faster. When you reach the character select screen, select Options on the left side of the screen. In Graphic Settings, select Minimum and save the settings.

While the game may look less than favorable, your character should load in after a few minutes. We appreciate your patience with this process as we work to improve the log-in architecture.

Barile

I'm having the same problem and have only heard of this happening with Cyrodiil and it seems to happen a lot because numerous guildmates have had the same problem.

The problem isn't client side. It's the design flaw of Cyrodiil hard Population caps. If the area we log out in is full then if we try to log in it logs us into that instance. If that instance is full then it refuses to let us in. In theory this works well if people are trying to cheat the population caps in Cyrodiil but for those of us that didn't want to run/die to get to one of the main keeps it's a problem.

If the population is maxxed the system needs to redirect us to where we zoned into Cyrodiil at or a wayshrine in that zone.

hubologistab16_ESO

Same here, trying to get in to Cyrodill and im stuck on endless load screen

Amsel_McKay

Barile wrote: »

I'm having the same problem and have only heard of this happening with Cyrodiil and it seems to happen a lot because numerous guildmates have had the same problem.

The problem isn't client side. It's the design flaw of Cyrodiil hard Population caps. If the area we log out in is full then if we try to log in it logs us into that instance. If that instance is full then it refuses to let us in. In theory this works well if people are trying to cheat the population caps in Cyrodiil but for those of us that didn't want to run/die to get to one of the main keeps it's a problem.

If the population is maxxed the system needs to redirect us to where we zoned into Cyrodiil at or a wayshrine in that zone.

THIS IS THE PROBLEM!!!! Everyone knows it please for the love of mara fix this... because any of my chars can load unless they are in Cryodiil

InfernoRaven

If you are stuck at trying to get to the character creation screen, listen up Uninstall Adobe Flash Player from the Add and Remove Programs menu, then restart your computer after you log back into your computer open up IE and go to adobe.com and download the Flash Player. The flash player plugin that comes with chrome and sometimes Firefox is not the full flash player installation it appears that the cutscene/cinematic intro before you get to character screen is flash based and your Chrome/Firefox plugin isn't cutting it. As a result it never loads. This should fix some of the stuck screens, as for those who are stuck moving between zones, I can't help you unfortunately.

prokonsul

Same problem here, trying to get in to Cyrodill and im stuck on endless load screen

Rynea

ZOS_BillE wrote: »

Hey everyone,

This could be an issue related to many dynamic graphic elements being loaded at once. We have a workaround which you can try that may get your character to load in faster. When you reach the character select screen, select Options on the left side of the screen. In Graphic Settings, select Minimum and save the settings.

While the game may look less than favorable, your character should load in after a few minutes. We appreciate your patience with this process as we work to improve the log-in architecture.

Do us a favor and hand this over to someone who has an idea of what they are talking please and don't give us anymore of the usual blabla.. to waste our time.

We can login some characters while we cannot login others. So go and fix your database, for either the chars or the place/instance, fix the pop limits so that people get logged in I don't care and let us know once you fixed it.

The whole change your settings stuff, when clearly other characters are totally fine is highly annoying because it just plain shows that you either have no idea what you are talking about, or you just want to delay this issue and drag it out to have more time to do other stuff.

I don't care that you are busy, I don't care that you don't have the ressources right now. We are paying for a game, not a login screen and currently you cannot offer it properly. While this is in no means me being upset at you as a person, I am currently very upset at your company. So go to your manager, or to whoever executive has the power to decide this and either get it fixed soon, or get the necessary ressources for fixing it .. soon.

Thanks.

Wycks

Its weird but changing my graphics settings fixed this issues for me.

Yasha

Same thing is happening for me. Even if I die in pvp and teleport back to a keep I get stuck on the loading screen and have to quit. I tried the end programs/processes fixed, restarted computer etc, but it didn't work.

It finally loaded me in, but back in the pve area. However, I have spent most of the past hour, and earlier today 40 mins basically in the loading screen/restarting computer etc.

I have had other issues in the pvp zone as well, with ESO crashing multiple times, I rarely have any of these issues in pve.

Zxaxz

A few Background process, yea RIGHT thats my problem... My computer crushes this game in 5760x1080 in Ultra at ~70 FPS in sieges.

I can log into 2 of my toons, but the one left in Cry is in the infinite log in screen now for an hour or so.

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dawg00

I thought for sure that this was something to do with servers being overloaded or something...but I tried the "Lowering gfx" fix, and I got in immediately. Thanks mod.

FishBreath

I have this problem too, and my computer is a beast too. If lowering gfx works then this likely means that the game runs out of memory when loading Cyrodiil with good graphics settings. 64bit support please.

Briony

Lowering my graphics settings like suggested allowed me to log in as well. Took about 30 seconds. For all the doubters, give it a try!

michaeletringer_ESO

well it loads for me in 30 secs like 60% of the time. maybe you just are getting lucky by doing so. having to drop graphic settings to low in order to play a broke game seems like some horrible joke. is there some permanent fix coming, or even an acknowledgement that this is in fact a bug?

michaeletringer_ESO

also i never had this issue in the last 2 betas, and for the first week or so. probably after some patch/update it started, which would make this a bug? like %50 of the people i play with have this same issue

kitchenguy65_ESO

WOOOO HOOOO! cant play any of my charactors because of this. this needs to be looked at ASAP!

dirt3pzb16_ESO

some day i be able to play for more than 2 minutes... srsly this is the worst lunch i have ever experienced... bought pre-order... didnt get it... bought imperial edition (because i wanted to play NOW) got normal version instead... create a character... cant use it anymore... creates a new character... that also bugs out...

half the monsters in game are invisible, grey screen of death every 10min, using my ultimate crashes the game, armor cant get repaired, cant ignore people, english chat not working (yes i checked it),... ect ect...

and worst part is your messages from support team just telling me you send the message to your ''high elves'' and i will hear from them shortly... never heard anything... stop trying to be fun after stealing my money...

WHERE DO I WRITE TO GET MY MONEY BACK? IM TIRED OF THIS CRAP GAME!!! (and dont you dare to tell me i cant get money back since you are not able to deliver any product at all)

i didnt pay 100$ x 2 to sit and look at a loading screen,... for 7 days!!!! no company in the world can get away with ''stealing'' THAT many money, from THAT many players...

Wildstar might look like crap, but i have heard its actually playable,.. give me my money back so i can support your competition instead, you guys dont deserve more chances...

Ludwig146

I am unable to log into any of my chars since yesterday and my main character since about three. Tried to reset my rooter, nothing working.

iaintoff

Hi please sort out my infinite loading screen at cryodil, as I don't enjoy spending my time reloading forever

Mahalin1012

ZOS_BillE wrote: »

Hey everyone,

This could be an issue related to many dynamic graphic elements being loaded at once. We have a workaround which you can try that may get your character to load in faster. When you reach the character select screen, select Options on the left side of the screen. In Graphic Settings, select Minimum and save the settings.

While the game may look less than favorable, your character should load in after a few minutes. We appreciate your patience with this process as we work to improve the log-in architecture.

This solution is constantly being offered but it hasn't solved the issue for me once. And a lot of these solutions are just temporary fixes. One should never disable their firewall or anti-virus to get into a game.

I've:
1)Lowered graphic settings to ugly minimum
2)Rebooted my PC
3)Forced a new IP address
4)closed all background processes and programs
5)disabled anti-virus
6)disabled firewall
7)Tried waiting up to 2 hours before attempting again

Nothing works. Last night I attempted to log in 50 times, each time getting stuck at the 'logging in' screen where it is 'requesting character load'. What does this even mean? Am I in a queue? I've put in 2 tickets. One came back with the same answers provided in this thread. The other one was answered with an obvious canned response.

Please find a solution to this. I would really like to play this game.

Ashul

Same issue here, can't pass the loading screen for Cyrodill ...

alewis478b14_ESO

The ONLY thing this game has going for it is the awesome graphics so if the way to play the game is to turn down the graphics then....