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What does “ANSWER PROVIDED ”mean?

xhrisfu2
xhrisfu2
Soul Shriven
Can someone from Zos please explain why my tickets get a response at times that says "answer provided" and there is actually no response in the ticket (web interface) or e-mail? , I see that my tickets status has been updated and it shows“ answers provided” , but I don't see any answers, I don't even receive an email as well as a solution to my problem, Because I see that the tickets is already showing “solved”
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