Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
What does “ANSWER PROVIDED ”mean?
Can someone from Zos please explain why my tickets get a response at times that says "answer provided" and there is actually no response in the ticket (web interface) or e-mail? , I see that my tickets status has been updated and it shows“ answers provided” , but I don't see any answers, I don't even receive an email as well as a solution to my problem, Because I see that the tickets is already showing “solved”