Stuck in Coldharbour - Falling through world

Alarra

I got to the weapon room in Coldharbour, and suddenly fell through the floor. /stuck respawned me in the same spot, still falling, and logging out and in/quitting the game spawns me there too. It only lasts about 20 seconds or so till my character starts screaming and I get kicked back to the login screen with "Error 318: You have been dropped from the server because you hit the message rate limit. Please avoid excessive messaging (i.e. spamming)." - even though I haven't typed anything in the chat.

Can anyone help me out? I don't want to have to lose this character - I redeemed the monkey and Pledge of Mara mails on it.

MySecretWeapon

"Dropped from the server" Indeed... lol

The only thing I can think is to quit the client entirely (possibly reset your computer) and then run a repair on the client. I had similar issues during the beta and this fixed it every-time.

Alarra

Lol, that's funny, I didn't think of "dropped" like that

What do you mean run a repair on the client? I'm not seeing anything in the launcher about that and I'm not seeing it in the Programs list on my computer.

MySecretWeapon

Alarra wrote: »

Lol, that's funny, I didn't think of "dropped" like that

What do you mean run a repair on the client? I'm not seeing anything in the launcher about that and I'm not seeing it in the Programs list on my computer.

From the Launcher, click on the "Game Options" under "News" and click "Repair"

Alarra

Repairing and restarting the computer did not fix this.

MySecretWeapon

Do you get the same issue with a new character, or is it isolated to that one character?

JeromeSteez

I have this same issue. I am running repair right now. I really don't want to start over.

Alarra

So far so good on my second character. The one that's stuck was gonna be my main, though, and like I said had taken the monkey and Mara things from the mail, so I really hope it can get fixed...

MySecretWeapon

The only thing I can suggest is to submit a help ticket asap. If you delete your main and lose the goods, they should be able to help return them. Obviously, it's easier if you can wait until you hear from them first though.

Submit the ticket here, and good luck. Sorry I couldn't be more help.

https://help.elderscrollsonline.com/app/ask

Alarra

Yep, I've submitted one. Thanks for your help, even if you weren't able to help fix it. The "Dropped from the server indeed" gave me a good laugh, at least

Kanvindr

Yeah i guess you will need a manual move.

JeromeSteez

I had submitted a request through /help and I think I got manually moved. Had to sit through the cut scenes again but it did get fixed for me.

Eise

Alarra wrote: »

Can anyone help me out? I don't want to have to lose this character - I redeemed the monkey and Pledge of Mara mails on it.

I have got this bug couple of times now (but not in coldharbour). Screen shows only sky and char is falling. Solution what is worked for me is to log out and log in, type /stuck when log in or possibly rebooting my client if needed.

Hope this helps anyone.