No 5 day early access for GAMESTOP Imperial Edition preoder

Tinman

I went and payed off my gamestop imperial edition preorder and they told me they do not have any 5 day early access codes today. Any one else having this problem? They could only issue me a 3 day. Not cool and not what was advertise on the ESO Website or Gamestop Website. And to top it all off when I went to submit a support ticket online on eso.com. The submission button would not send my ticket...... Ironic or planned?....

ApophisXP

If their customer services refuse to give you what was adverised. Get a refund and Cancell your order or do a charge back. Then purchase elsewhere or even officially.

Laplace

ApophisXP wrote: »

If their customer services refuse to give you what was adverised. Get a refund and Cancell your order or do a charge back. Then purchase elsewhere or even officially.

This. I had the EXACT same problem. Cancelled my preorder with GameStop, got my money back, and then bought the Imperial Edition from this website.

And then I re-learned the definition of irony.

ApophisXP

Shouldnt laugh but the last part.. that is rather... /sigh lol

darkkterror_ESO

Protip: Don't preorder from Gamestop.

They should have given you the preorder code when you first placed the preorder, not when you paid it off.

AnitIam

I had the same issue. Log a consumer complaint with the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0341-file-complaint-ftc

GameStop and ZOS did not make the terms clear and it needs investigation. So many of us have been ignored by both entities.

Ojustaboo

It's gamestop that is at fault, no one else. They were given the correct codes and decided to do their own thing, probably staff and friends getting 5 day codes with the normal version and giving people who buy the CE edition 3 day codes instead.

Etchesketch

This is what Amazon has in it's description (below) still today. I got the standard edition so I don't know for sure, but I read on this website store that only 5 day codes come from buying from the website itself. 3rd party sales of both editions are 3 day only. If that's the case, Amazon is wrong as well as Gamestop.

Amazon Description of pre order bennies
Pre-orders of the PC/Mac download versions will also include a 3 day early-access code (customers who pre-order the Imperial Edition will get a 5 day early-access code)

driosketch

I pre-ordered the Imperial Ed. from GameStop in store. The code was on the receipt.

Ojustaboo

Etchesketch wrote: »

This is what Amazon has in it's description (below) still today. I got the standard edition so I don't know for sure, but I read on this website store that only 5 day codes come from buying from the website itself. 3rd party sales of both editions are 3 day only. If that's the case, Amazon is wrong as well as Gamestop.

Amazon Description of pre order bennies
Pre-orders of the PC/Mac download versions will also include a 3 day early-access code (customers who pre-order the Imperial Edition will get a 5 day early-access code)

Imperial edition should come with 5 days wherever you buy it from, the normal edition comes with 3 unless bought from zenimax where you get 5

Poxs

I pre-ordered the standard edition from gamestop and the clerk showed me on the receipt where the early access code was. He told me that whether you paid for it in advance or paid when you actually picked it up did not matter, the access code was printed on the receipt in either case.

Etchesketch

My code was in an email I got directly after ordering from Amazon. I re-read the site here and looks like imperial (as others said already) is supposed to have the 5 days. Not sure why they wouldn't have them.

Valkerian

It is 5 day but at gamestop it's on the receipt WHEN you preorder it. NOT whenever you feel like going in to get it.

Ysbal

I preordered from the gamestop website back in February and got an early access code about a week later. Maybe I was freakishly lucky?

Mostly just waiting on the ship notification now... waiting sucks.

Maestro_Sartori

darkkterror_ESO wrote: »

Protip: Don't preorder from Gamestop.

They should have given you the preorder code when you first placed the preorder, not when you paid it off.

Protip: Order from Gamestop. Got my 5 day early access preorder code just fine:)

Maestro_Sartori

Valkerian wrote: »

It is 5 day but at gamestop it's on the receipt WHEN you preorder it. NOT whenever you feel like going in to get it.

Its not on the "receipt" they send it too you via e-mail

holmes.lab16_ESO

I pre-ordered from gamestop online. Got my code emailed well in advance.

Poxs

Clarification: Gamestop will have the Early Access on the Receipt if you order it in-store and will e-mail it to you if you order it from their on-line store. I pre-ordered in the store close to me and it was on the receipt they game me for pickup.