Crash on startup PTS

Gamer1986PAN

Hey, i have had tried multiple times to start PTS but i always get an error and a crash. I did send the reports every time. Will there be a hotfix soon?

WhiteCoatSyndrome

Also encountering this, I get as far as the sign in screen and it crashes. Tried restarting the computer, no difference.

Gamer1986PAN

@ZOS_GinaBruno @ZOS_JessicaFolsom

The_one_i_seek

3 crashes during 30 minutes
trying without addons now

WhiteCoatSyndrome

Tried starting it via the .exe, no luck there either.

PeacefulAnarchy

Do you have addons? This happened to me with addons, did not happen once I turned off addons. No idea if the issue is all addons or some specific addon.

DerpyBossGamer

I crashed yesterday and couldn't get back on the pts. It continued today until I verified the pts files, then it let me log on the pts. I played for like 20 minutes before I crashed again and the loop of crashing as soon as I try to log on a character happened again. Both times it started I crashed in the middle of moving really fast.

WhiteCoatSyndrome

PeacefulAnarchy wrote: »

Do you have addons? This happened to me with addons, did not happen once I turned off addons. No idea if the issue is all addons or some specific addon.

I have NO addons installed on the PTS.

Ekzorka

PTS is just shut down without any error while loading on a character menu.

I found that PTS is using 85% of my CPU even on pregame videos and shut down on them after 4 seconds.

ArzyeL

PTS crashes non stop when i have addons enabled. No issue since i disabled them.

robpr

Maybe its multithreaded rendering?

Gamer1986PAN

For me it does not work no matter if with or without addons. System is Windows 10 64 bit.

====================================================================
  eso encountered a fatal error. (Error 6)
  Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.rc.8.2.0.2550031
branch = rc
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2022-09-21T22:07:34.961+01:00
client.timestamp = 2022-09-21T22:07:52.568+01:00 -frme 0-
computer.name = CENSORED-PC
computer.user = Censored
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.dir = D:/Games/ESO/The Elder Scrolls Online PTS/depot/
exe.buildnum = 2550031
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 6
fe.descrip = Client Fatal Error
gfx.description = 31.0.15.1694
gfx.deviceid = 5058.325458394.161
gfx.driver = NVIDIA GeForce GTX 970
gfx.vendorid = 4318
mem.system_physical = 32708
os.osbits = 64
os.platform = windows
os.version = 10.0.19044.
ptime = 19026
reportfield.ver = 4
version.major = 8
version.patch = 2
version.subpatch = 0

Gamer1986PAN

Reinstall did work for me. Hopefully this does not happen on live as well...

Ashryn

I cannot get into the PTS either and it crashes on the log in.
Windows 7 64 bit

Gamer1986PAN

Ashryn wrote: »

I cannot get into the PTS either and it crashes on the log in.
Windows 7 64 bit

if you have an error message like me you will have to reinstall it. just go to the folder where your PTS is installed and throw it in the bin and open the launcher again to reinstall the pts version. this will take some time as you will have to download 80+ gb but at least it works after that...

Ekzorka

Gamer1986PAN wrote: »

if you have an error message like me

But if there's no any messages?

Gamer1986PAN wrote: »

Hopefully this does not happen on live as well...

I hope so, because I don't want to lost 3 days on dowloading 90 GB because of some unknown bug.

Ashryn

Ekzorka wrote: »

Gamer1986PAN wrote: »

if you have an error message like me

But if there's no any messages?

Gamer1986PAN wrote: »

Hopefully this does not happen on live as well...

I hope so, because I don't want to lost 3 days on dowloading 90 GB because of some unknown bug.

Yes, I also get no error message at all.

Ekzorka

Today's update didn't fix a problem. Still overloaded CPU and silent crash.

WhiteCoatSyndrome

Completely reinstalled the PTS, STILL getting this.