Game Stops Responding to Xbox Controller Inputs

MJ202

Over about the last 10 day (or about the time update 35 went live on Xbox) I’ve experienced three instances where the game stopped responding to some of my Xbox controller inputs. All inputs via any button press had no effect. The only control inputs to which the game responded where joystick inputs, either left joystick or right joystick. The main Xbox button was still usable, but only to interact with my Xbox UI, not the game.

I’m 95% certain the issue is not on my end. When each instance occurred, I attempted multiple solutions to regain responsiveness from the game.

• I would cycle the power to my controller off and back on – unsuccessful.
• I would remove and reset my battery with a fresh battery to ensure it wasn’t a low power problem – unsuccessful.
• I would switch to an alternate controller - unsuccessful.

As the game would not respond to any button presses, to include bringing up the in-game menu, I wasn’t able to log out of the game to restart it. I had to resort to using my Xbox control button to bring up my Xbox UI. I was then able to disconnect (not log off) from ESO by selecting and starting another game. While in the Xbox UI, or the other game, all Xbox button control presses received the expected response.

Once disconnected from ESO, I could log back into the game, at which point all Xbox controller button presses received the expected response. This happening once I would consider a passing glitch, but it’s happened three times now. So far, it’s only occurred as I was out and about in Tamriel. It has yet to happen in combat, which could have dire consequences.

Have any other Xbox players encountered this problem?

EDIT ADDED:

I posted this before I saw the post on what appears to be the same problem affecting keyboard and game pad inputs (so I assume that to be PC). If that is the case, then this problem is across multiple platforms.

Kurenai_1992

Sounds like the UI Error bug that's been causing issues since update 35 came out. Normally you could spam a to get it to eventually go away but cause you did not have the UI Error message pop up on your screen you had no choice but to completely shutdown and restart of the game to get it fix. Hopefully they get a fix in the game for this soon.

I have had both the issue were the UI Error message pops up and can spam a
button untill it go away and where it don't pop up and have to close and restart my game

midge89

Same issue here. I’ve been having this issue for months & no fix as of yet. When this happens I am forced to close the game without logging out. Very frustrating as I just bought a new controller

HedgeHugger

You can /reloadui
I made a thread a while ago, and had some very helpful responses.
https://forums.elderscrollsonline.com/en/discussion/617183/controller-unresponsive-after-wayshrine-use#latest

JustRoxxy

Having this issue also.
Have been off Elder Scrolls for months because of UI Error.
Came back because I thought it was resolved. However dragon loading ring keeps spinning all the time in the top right hand corner of the screen and I can not use voice chat at all nor hear others voice chatting.
Major fricken issues with ESO on Xbox One!!!
Now add to this the controller stops being interacted with in game so effectively I can’t play!!!
Really bad form Zenimax! Bethesda! Or whoever is maintaining the programming in this game.
Meanwhile I have NO ISSUES PLAYING ON PS4 ✅
Just means they’ll be getting all the glory and all the business and Xbox One ESO is a giant FAIL 👎🏽👎🏽👎🏽👎🏽👎🏽 Predominantly because someone has said here that these issues have existed for years and have not being solved!!!

ArchMikem

Just started having this happen to me.

So far, it only happens after playing for a good while and loading into multiple different zones. No controller input works except for camera movement and walking around. No you can't reload ui, because the button to open chat doesn't work.

katanagirl1

ArchMikem wrote: »

Just started having this happen to me.

So far, it only happens after playing for a good while and loading into multiple different zones. No controller input works except for camera movement and walking around. No you can't reload ui, because the button to open chat doesn't work.

You can, on PS you hit the big button in the middle and the Options button at the same time, there is an Xbox equivalent for that I saw somewhere on here.

Caribou77

There are several reports on this going back at least 4 months now. Often referred to as The Wayshrine Bug. To my knowledge, the ZOS developers have yet to respond to any of the bug reports.

It’s been happening to me on Xbox since at least November, maybe longer.