What do you do if you never received bonus crates for gifting event tickets during Zenithar event?

hananose

My partner and I exchanged event tickets as part of the gifting program during the Zenithar event. He received his bonus crown crates, but it's now August 31st, and I never received mine. I can't find any way to contact customer service about this problem through either the game or the website...

tomofhyrule

hananose wrote: »

This is utterly infuriating!! I have sent 3 tickets to customer service so far and haven't heard a thing. I just did the latest update, and still nothing.

Is there any way to actually contact CS other than through the game?? The options don't match my problem, and there's no way to just send a message...

You should send in support tickets for things like this using the website: https://help.elderscrollsonline.com/app/incident?fresh

Tickets sent through game will rarely if ever get responses because that's used for bug reports or other things that don't get responses. If you need a response, you should file an official ticket through the Support system.

ZOS_Bill

@hananose

What is your current ticket number?

PeacefulAnarchy

https://help.elderscrollsonline.com/app/home?region=US
Submit a ticket
Ingame support
Platform
Item issue
Either "missing item" or "I have a problem with a crown store item" (I would pick the latter)

ApoAlaia

hananose wrote: »

My partner and I exchanged event tickets as part of the gifting program during the Zenithar event. He received his bonus crown crates, but it's now August 31st, and I never received mine. I can't find any way to contact customer service about this problem through either the game or the website...

Ah, I just saw this, should have read the forum before starting a new thread

I never received mine either.

Did you get anywhere with CS?

EDIT: Got in touch with CS and they got it sorted \o/

hananose

Sent a ticket

PeacefulAnarchy wrote: »

https://help.elderscrollsonline.com/app/home?region=US
Submit a ticket
Ingame support
Platform
Item issue
Either "missing item" or "I have a problem with a crown store item" (I would pick the latter)

Thank you, I did end up sending a ticket through "Crown store item.". Waiting to hear back...

hananose

ApoAlaia wrote: »

I never received mine either.

Did you get anywhere with CS?

EDIT: Got in touch with CS and they got it sorted \o/

ApoAlaia, CS still hasn't responded :-(

Did you have to reach out again, or did they eventually get back to you?

[Edit for context]

ApoAlaia

hananose wrote: »

ApoAlaia wrote: »

I never received mine either.

Did you get anywhere with CS?

EDIT: Got in touch with CS and they got it sorted \o/

ApoAlaia, CS still hasn't responded :-(

Did you have to reach out again, or did they eventually get back to you?

[Edit for context]

I'm sorry to hear that.

I didn't have to reach out again, they got back to me within 3-4hrs or placing the tickets.

Djennku

Crates were given when U35 came out. Console users might have to wait til tomorrow when it releases for you guys.

hananose

Djennku wrote: »

Crates were given when U35 came out. Console users might have to wait til tomorrow when it releases for you guys.

If that's the case, my partner should not have gotten his, but he did (over a week ago).

And I still haven't heard back from customer service... >:(

hananose

ApoAlaia wrote: »

I'm sorry to hear that.

I didn't have to reach out again, they got back to me within 3-4hrs or placing the tickets.

Lucky! Any time I have had an issue, I have never heard back from CS. Until your comment, I almost thought they didn't actually exist...

hananose

This is utterly infuriating!! I have sent 3 tickets to customer service so far and haven't heard a thing. I just did the latest update, and still nothing.

Is there any way to actually contact CS other than through the game?? The options don't match my problem, and there's no way to just send a message...

hananose

@ZOS_Bill

Thank you for reaching out, I forgot to update that I received an email from CS and resolution!

hananose

tomofhyrule wrote: »

You should send in support tickets for things like this using the website: https://help.elderscrollsonline.com/app/incident?fresh

Tickets sent through game will rarely if ever get responses because that's used for bug reports or other things that don't get responses. If you need a response, you should file an official ticket through the Support system.

Thanks, that's exactly what I was looking for.

hananose

UPDATE

Situation resolved, thank you everyone for your help!

ZOS_Bill

We appreciate the update on this situation and that it has been resolved. This thread will now be closed from further discussion.