Can’t access character in Reapers March

weights44

For the past several hours every time I try to log onto ESO and grab a specific character that’s located in reapers March it’s instantly causing a grey screen. All my trial gear and gold are on this toon and I’m stuck unable to do anything pve until I can access this character. Any help?!

TaSheen

You'd probably do best to open a ticket on the website: https://help.elderscrollsonline.com/app/home?region=US

weights44

I’ve sent in a few already without a response.

UntilValhalla13

It's a bug on PS5. If you're anywhere near the northern/northwest part of the map, you're probably going to get locked out of that character for a while. I had to file a ticket to have them move my character. There's never been an acknowledgement as far as I know, even though it's been around like 6 months. It's literally game breaking.

Edit: past bug reports concerning it:

TaSheen

You didn't even receive a ticket number?

@ZOS_Kevin - could you help this person out?

BigM

Was wondering if people getting stuck has their companions out? I have gotten stuck not be able to access a quest, once I closed my companion problems are solved.

I will head on over to Reaper's March and see if happens to me.

Destai

Were you near Arenthia, west across the river and by the POI? It's a known issue that's persisted for quite some time. Hopefully support can help.

weights44

Both of my characters in Reapers March are in different locations on the map. I never knew it’s been an issue. I’ve literally barely spent time there unless it was to use the vamp shrine and then I left. I was farming gear for a nb build and it just grey screened and now the characters can’t be accessed. I got a ticket from reporting it online from the website but still don’t have a ticket from the reports I’ve sent in from the game on other toons.

ZOS_Kevin

@weights44, please send the ticket numbers and we'll pass them on to the customer service team.

weights44

@ZOS_Kevin thank you for your reply. I attached a screen shot of the ticket I submitted online because I haven’t received the ones from in game yet.

Ticket number: 220815-003302

renne

UntilValhalla13 wrote: »

It's a bug on PS5. If you're anywhere near the northern/northwest part of the map, you're probably going to get locked out of that character for a while. I had to file a ticket to have them move my character. There's never been an acknowledgement as far as I know, even though it's been around like 6 months. It's literally game breaking.

Edit: past bug reports concerning it:

It's an All Platforms thing, it's nothing to do with PS5, and it's been going on since launch, not just 6 months.

There's an area between the Fishing Dock and Arenthia that's really good for eating your characters.

ZOS_Bill

As there is already another discussion open for this issue, we will be closing this thread. You can continue to get help or post further in the thread below.

Permanent character crashing in Reapers March…multiple toons now crash and won’t load