PC shuts down completely while playing the game

v3ggie

I have been playing the beta wihtout any problems, but since the official release my computer keeps shutting down during gameplay(sometimes after 5min sometimes after 1 hour). When restarting the computer i get no errors what so ever. I have been playing other games like thief without a problem. Anyone experiencing this problem?

ZOS_LenaicR

Hi @V3ggie,

When loading the game, you should try to shut down every application running in the background. If you still can't enter the game, we recommend restarting the computer and trying again.

Also, do you feel like your computer is overheating?

Feel free to come back if your problem still occurs.

Tricer

I have the same problem, but it was alsoo there during beta, need to run minnimum everything and turn off most things and have the only thing running. but it allow me to play for maybe 3 hours then. but my pc's cooling isn't the best so might be that. tho still wish there'd be a way to adjust the max, amount of visible players while pve, since I think that's my biggest problem even with view distance set to 3.

v3ggie

ZOS_LenaicR wrote: »

Also, do you feel like your computer is overheating?

Hi found the problem,
Indeed the Video card was overheating, for some reasen the the auto ajustement of the video card fan speed was not working correctly. Fan speed was never running above 30% and the card got above 110 degrease witch turns of the computer. Luckely
I switched on the overclocking tool from AMD and ajusted the fan myself so the card does get over 60 degrees.
Played now for few hours without any problems and at graphics at high spec.

So thx for the overheating tip ZOS_LenaicR

Saerydoth

Good thing you caught that in time. 110C can completely fry a video card. That's 230F, just a wee bit too hot for computer components. Getting into frying pan temperature there.

HenryH3894

Put a fan next to your vents... helps, trust me.

GreySix

Yep, any unexpected shutdown of a PC usually has to do with overheating.

As an aside, I'd really like to see a 64-bit version of ESO.

CoUsT

Be sure to never ever have 110C. Maybe your computer can work with that high temperature but it drastically decrease PC components life.

Ps. My computer was turning off because my MoBo was overheating. I opened my PC and everything is great now! I saved some $ because now I don't need to use a lot of fans.

v3ggie

CoUsT wrote: »

Be sure to never ever have 110C. Maybe your computer can work with that high temperature but it drastically decrease PC components life.

I know, i have enough fans and cooling in my computer. But for some reason the Fan of my video card was not functioning correcly. So i unplugged it all and reinstalled it then set the fan manually to 90%. Then it seemed not to go over 50 degrees anymore. So just lowerd the fans speed little bit so it does not get broken fast
I think i was lucky to discover the problem early else it would have been a disaster i think

EgLegolas

I'm having this same problem, I get into the game for about 15 or 30 seconds and my computer makes a buzzing noise and completely shuts down. Anyone know whats going on????

Food4Thought

The biggest cause of equipment overheating is dust bunnies.
The second cause is the fan(s) giving out.

Both problems can impact PC performance.

I always keep a can of compressed air around for such things and I pop the hood of the PC and check the fans about 4 times a year.

A little 30 seconds of inspection and maintenance can keep your baby purring for years.

EgLegolas

I cleaned it out last night and it is still doing the same thing... My temps in my GPU are rising to about 55C and the computer shuts down when those temps are reached... All the fans are running fine, What do you suggest i do?

v3ggie

check your cpu temp, maybe its not the videocard that is overheating?

rkseverance

I am having the exact same problem. Only with ESO. Far cry runs fine on high settings, ESO crashes after about ten minutes.

Remorseless

I had a problem with my psu doing that, not saying that's it, but just a heads up.

Publius_Scipio

You can also try applying some new high quality thermal paste to the necessary components. Or going liquid cooled.

Publius_Scipio

rkseverance wrote: »

I am having the exact same problem. Only with ESO. Far cry runs fine on high settings, ESO crashes after about ten minutes.

Could be sign of a memory leak. @Moonraker‌ can tell you all about it.

Sakiri

Isnt the melting point of silicon like 85°C?

fenriswlf

Have the same issue, however I have external temp gauges hooked up, so I know it's not heat. I run an HD7970 and a liquid cooled i7 quad core. This did not start happening to me until the recent patch.

PorkOrk

Same here. ESO was running nice and smooth until this patch.
Now it's choppy and my computer shuts off out of the blue.

I know it's not overheating as I have several diagnostics set up and checking.

Puzzling and disappointing as I love playing this game.

Vlas

When a computer shuts down out of the blue, it is generally a power supply issue.

This is from many years of experience in IT.

GJVah

Having the same problem. Sometimes it will happen in 3-4 hours, sometimes after only 5-10 mins. It's not a heat issue. I have 3 monitors, the middle one is where the game runs, I have my VOIP app on the left screen, and CPU, GPU, RAM and HDD monitors on the right screen and I always keep an eye on them (ever since my H110 pump failed once). Anyways, this seems to be random, there's a mem leak somewhere. In my case at least, the CPU never gets over 35C (liquid cooled 1100t @ 4.2GHz) GPU never gets over 70C (6970 2GB, high tolerance card, will hit 110C before it crashes, I've tested). HDD activity is very low (normal) and ram usage is constantly about 50-60%.

P.S. Doesn't happen on any other game. DayZ for example works my CPU like a benchmarking tool, no problems. Crysis 3 works my GPU like it's trying to deliberately kill it, again no problem. I've ran Pime95 on this setup for 48 hours, it's stable.

Putok

I've had the game BSOD me a couple times. Usually an error witg secondary processor timeout in a Windows driver. Issue is unique to ESO without question, computer is rock solid stable otherwise.

LazerusKI

Putok wrote: »

I've had the game BSOD me a couple times. Usually an error witg secondary processor timeout in a Windows driver. Issue is unique to ESO without question, computer is rock solid stable otherwise.

cant be that rock solid stable then. BSOD has nothing to do with games. never.
google the BSOD code or use a program for it. bluescreenview for example.
analye the BS and find your problem

i know from a friend that ESO is very hardware intense, his heat is turning up so extreme, that he had to put a fan next to his system.

AlliN

PC can't power down becasue of a software failure, only becasue of a hardware failure, I/O severe conflict, power fluctuations or timed command.

If your PC resets, shuts down or becomes unresponsive without any way of soft reseting it - it's NOT DIRECT SOFTWARE FAULT. It might have been triggred by software, but it's hardware that failed to handle exception.

Don't say nonsense, don't spread lies. PC shuts down, it's either CPU, PSU or Motherboard problem - usually that would be overheating or undervoltage (or even both). Ram or Disk problems would result 99% of the time in bluescreen, same as driver conflict. PC shutting down, but seemingly still working (power LED's on), and displaying "No Signal" on the screen and in need of hard power down - that is most of the time issue with graphic card (again, causes are many: heat, ram, voltage).

Don't believe non-educated people saying that PC shuts down becasue "game is bad".

felixgamingx1

Leave your case open if playing on desktop

Saerydoth

AlliN wrote: »

PC can't power down becasue of a software failure, only becasue of a hardware failure, I/O severe conflict, power fluctuations or timed command.

If your PC resets, shuts down or becomes unresponsive without any way of soft reseting it - it's NOT DIRECT SOFTWARE FAULT. It might have been triggred by software, but it's hardware that failed to handle exception.

Don't say nonsense, don't spread lies. PC shuts down, it's either CPU, PSU or Motherboard problem - usually that would be overheating or undervoltage (or even both). Ram or Disk problems would result 99% of the time in bluescreen, same as driver conflict. PC shutting down, but seemingly still working (power LED's on), and displaying "No Signal" on the screen and in need of hard power down - that is most of the time issue with graphic card (again, causes are many: heat, ram, voltage).

Don't believe non-educated people saying that PC shuts down becasue "game is bad".

Most of what you said is right, but there is one type of software that can cause BSOD's and shutdowns: drivers. Bad video card drivers can cause all kinds of issues.

Squishy

Most manufacturers put a very cheap cooling solution on the products. Those little squares of plastic lookalike thermal conductors. Usually, you're better off replacing them by some decent thermal paste, although, this'll require you to clean it and replace it from time to time. If you go this route, it is not expansive, but it needs to be done properly. Do not put a huge amount of it, you only need to put a tiny bit, enough to make an even contact between the components, and the heatsink.

If you spread some around, it's ok as it is not a conductive substance. However, it is highly recommended not to do it right after a component has been on, for a risk of a thermal shock to the component. It is also suggested to be carefull about your own electric body charge (like if you have a carpet, and you are wearing some socks, you might build up and electric charger, which could damage the comonent when you touch them).

You can either get those little bracelets to ground you (there's a little cost to those). Or, and try not to laugh, be completly naked, without being on a carpet (wooden floor, or tiles for example). To fully discharge any remaining charge in your computer (to be done always before opening your pc), turn the pc off, unplug it, turns the off switch on the psu if you have the switch, then push the start button once. Most of the time, you'll see a small beginning of a boot, or it'll make a tiny noise for a tiny amount of time. This will empty any charge remaining in your rig ( this used to be a fix when a usb port used to bug out also).

Another thing to consider, is the airflow within your case. Motherboards tend to aim at passive cooling, which as far as I'm concerned is a blasphemy . Those need a really good airflow within the case to be cooled. If possible, add a little portable fan at the bottom of your case, pointing from the back toward the front/up of the case. This will heal create a small air flow of cold air, from the bottom-up. You should, if possible, remove all cables that might be hanging in the middle of the case, and disrupt the airflow.

If using multiple GPU's, and if your motherboard allows it, try spacing them, as the cards will only be using hot/warm hair from one another.

The back of your rig should also have a good 30 centimeters of free space, to allow for a decent amount of fresh air behind it, and avoid having a build up of heat behind your pc (also avoids leaving marks over the years on the wall behind it for smokers ).

One case I highly recommend is this one: http://www.aerocool.com.tw/pgs/pgs-b/153.html .

It has a spot at the bottom for a large fan to be added, 4 side case fans spot, a fan spot at the back behind the cpu slot, and it includes by default a fan at the front to pull air to the hdd's, and a big fan at the top to expell cold air. The psu is at the bottom, rather than at the top, as it generate warm air, it automatically creates a small air flow within the case as hot air rises toward the expelling fan at the top.

Putok

LazerusKI wrote: »

Putok wrote: »

I've had the game BSOD me a couple times. Usually an error witg secondary processor timeout in a Windows driver. Issue is unique to ESO without question, computer is rock solid stable otherwise.

cant be that rock solid stable then. BSOD has nothing to do with games. never.
google the BSOD code or use a program for it. bluescreenview for example.
analye the BS and find your problem

i know from a friend that ESO is very hardware intense, his heat is turning up so extreme, that he had to put a fan next to his system.

BSODs can absolutely be caused by bad programming, in fact the majority of BSODs are because of driver issues. I have used BSOD analyzers. The issue is with a few different drivers related to handling multi-threaded tasks, and it only occurs while playing ESO. It also only popped up after the first maintenance this week.

It's not a cooling issue. My CPU is watercooled, the case is well ventilated, and ESO does not stress my hardware very much at all. CPU and GPU usage under 50%. I've never seen CPU temps above the mid to upper 30s C while playing ESO, and GPU stays in the upper 40s.

I do not have issues with games like modded Skyrim or Crysis 3 which do push my system pretty hard. ESO is the only program I ever have stability issues with. The vast majority of times it's just a CTD, but I have had a few BSODs.

Squishy

AMD?

Putok wrote: »

BSODs can absolutely be caused by bad programming, in fact the majority of BSODs are because of driver issues. I have used BSOD analyzers. The issue is with a few different drivers related to handling multi-threaded tasks, and it only occurs while playing ESO. It also only popped up after the first maintenance this week.

The graphic cars is an AMD one?

Putok

i5 3570k