Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
Ticket put in on 3/13 need follow up
Ticket number 140313-003403. I received an email asking for more info on 3/13 and I responded to that on 3/14. There has been no further communication since that time.
We have contacted our Customer support team to help you solve your issue.