Maintenance for the week of November 25:
• [IN PROGRESS] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Ticket put in on 3/13 need follow up
Ticket number 140313-003403. I received an email asking for more info on 3/13 and I responded to that on 3/14. There has been no further communication since that time.
We have contacted our Customer support team to help you solve your issue.