The Elder Scrolls Online has quit unexpectedly.

Inquisitio

Hello,

After i press "Play" the game launches but after few seconds crashes, showing "The Elder Scrolls Online has quit unexpectedly". I've already tried redownlading and repairing launcher. Cheers.

ZOS_RobertM

Try running the game as an administrator and seeing if that fixes the crash.

You can do this by right-clicking the Launcher and selecting "Run as Administrator"

Inquisitio

Thanks, but unfortunately it doesn't help

raspberryfunion

im having the same issue on top of it i disabled my antivirus

raspberryfunion

i even uninstalled everything than installed it again

ZOS_RobertM

Ensure that you are running the latest version of DirectX.

You can make sure you have the latest version by following the steps on Microsoft's Support Site (http://support.microsoft.com/kb/179113)

If that doesn't fix it, lets try editing the UserSettings.txt. The default location for that would be My Documents/The Elder Scrolls Online/Live

Open UserSettings.txt in Notepad and then locate the string SET GraphicsDriver.7 "D3D11" and change "D3D11" to "OpenGL"

You can hit Ctrl + F and paste in SET GraphicsDriver.7 to find the string easier.

After you've made that change Save and close Notepad and try launching the game again.

raspberryfunion

i cannot find the file you are talking about and my direct is up to date

ZOS_RobertM

If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

Open a new text document in Notepad

Paste the following information into the text document

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "5"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "3"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "4"
SET GAMMA_ADJUSTMENT "112"
SET VIEW_DISTANCE "1.69000006"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "3"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "2"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "2.00000000"
SET WeaponsSheathedCameraZoomDistance "2.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

Save the file as UserSettings.txt in the My Documents/The Elder Scrolls Online folder

Restart the launcher

raspberryfunion

still nothing here is the report


====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.1.0.0.956792
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2014-03-30T16:14:15.034Z
client.timestamp = 2014-03-30T16:14:15.077Z -frme 1-
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
exe.buildnum = 956792
exe.opt = release
exe.reltype = public
exe.type = client
mem.physical = 8106
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 0
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0

raspberryfunion

i got it thank you

raspberryfunion

I have a new problem. The text that is suppose to pop up when i talk to someone or create a character wont show up. how can i fix that?

Inquisitio

Installing latest beta drivers fixed the game for me.

Cheers and thanks for help.

rydenn

how do i install the lastest beta drivers?

Gildhart

Hey, so, I'm having the same problem and it's driving me crazy. I have updated the graphics drivers (Intel(R) HD Graphics 4600 and NVIDIA GeForce GTX 760), I have uninstalled/deleted all files and re-installed the game, I have run as admin (with and without the fire wall being active) AND added the UserSetting.txt to the Elder Scrolls Online folder in documents... For the love of all the gods of Cyrodiil, ZOS_RobertM, help me! You are my only hope!

Inquisitio

Drivers for AMD Graphic Cards users.

Max_Wolf

I'm having the same problem. I have tried everything listed here to no avail.

steprofano

I'm having the same problem, i hit the Play Button and the game runs, so after the login, there is a cut scene, and goes to the caracter creation screen (i think), after 5 - 10 seconds, the message pops on the screen and the game stops working. I thought it was my VGA, but seems like a lot of players are having the same issue. Give us a light, please. Thanks!

prostho

used eso.exe as admin and it worked, it was giving crash message as I hit play button before

steprofano

ZOS_RobertM wrote: »

Ensure that you are running the latest version of DirectX.

You can make sure you have the latest version by following the steps on Microsoft's Support Site (http://support.microsoft.com/kb/179113)

If that doesn't fix it, lets try editing the UserSettings.txt. The default location for that would be My Documents/The Elder Scrolls Online/Live

Open UserSettings.txt in Notepad and then locate the string SET GraphicsDriver.7 "D3D11" and change "D3D11" to "OpenGL"

You can hit Ctrl + F and paste in SET GraphicsDriver.7 to find the string easier.

After you've made that change Save and close Notepad and try launching the game again.

i've tryied all of this and doesn't work.

steprofano

prostho wrote: »

used eso.exe as admin and it worked, it was giving crash message as I hit play button before

What OS are you using? W7? The crash message taht you had was the same as mine? "TESO has quit enexpectedly" ? I've tryed to open as admin trought the icon on the desktop, but doesn't work.

iMPuLs3_Vz

Having the same problem, nothing in this thread has work so far and time keeps wasting on subscription. Would like to play asap! Any solutions yet?

Inquisitio

nvm

Stricknine

I am having same crash problem... only it happens when I quit the game. I have Zero problems while playing, but anytime I quit the game for the day/night, it gives me the "game has crashed" error message. While this does not affect my gameplay, it is worrisome that it is a future problem waiting to happen. Please let me know what might be the problem here.

Phaedo

I've been getting this crash about every 20 - 120 minutes, for the last two days. It's infuriating beyond belief. Updated to the 337 Nvidia drivers a couple days ago. Figured rolling them back might help. It didn't seem to change anything. All I know is I have logged on and off today alone (about 4-5 hours of game time) at least 27 times.

xanaking

I am experiencing this crash as well -- it first appeared at the Bloodthorn Assassins Quest, then Daggerfall Castle, & various places in Glenumbra. Once the crash starts, there is no way to progress without reviving @ a Wayshrine & skipping the quest entirely. I have Windows 8.1 64 bit, Direct X 11.2, latest drivers & BIOS .... Any suggestions?

w.oliver122_ESO

Has anyone found the solution? I still haven't even gotten to play, just get the same message every time and I do have the lastest verson of Direct X

steprofano

Well, in my case, the only solution was to buy another Graphic Card.
I've tryied all the tips of this forum, but no success.
Yesterday i've tryed to run the game with an GTX-650, and it worked with 0 bugs or crashes. You can try all this things that didn't work for me.

Didn't work list:

-Run as admin (through the launcher or not)
-Troubleshooting compatibility
- Edit UserSettings.exe (D3D9 to OpenGL)
- Reinstall the game (Downloading by Europe or USA)
- Repair the launcher
- Turn off the auto-updates in the launcher
- Erase stuff in HarDisk to gain way more then 20% of free space
- Msconfig clean boot
- Update Graphic drivers
- Role back to old graphic drivers
- Uninstall Graphic control center (My case CATALYST CONTROL CENTER)
- Plug cable to see if was a WI-FI issue
- Set graphics to lower and ultra
- Set game to windowned mode
- Format Windows

Spectrasoul

I've got this exact problem. Just finished downloading the game, go to press play and this message pops up. Tried all the fixes listed and nothing. Hope I didn't just blow £50 for nothing.

AONomad

Sorry for zombie thread, but this is the top hit on google so wanted to post what worked for me:

I read on a different forum that updating Intel HD graphics driver worked for someone, so I checked, and sure enough, my AMD motherboard also had stock graphics drivers that were out of date. I downloaded updated motherboard drivers and that did the trick!