ping test from Australia

xtago

this is the result I got, I don't think it's even getting to the servers.

TraceRoute from Network-Tools.com to 198.20.198.110
Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 206.123.64.46 -
2 0 0 0 64.124.196.225 xe-4-2-0.er2.dfw2.us.above.net
3 4 3 3 192.205.36.13 -
4 2 3 3 12.122.138.18 cr2.dlstx.ip.att.net
5 3 2 11 12.122.138.25 ggr3.dlstx.ip.att.net
6 Timed out Timed out Timed out -
7 Timed out Timed out Timed out -
8 Timed out Timed out Timed out -
9 Timed out Timed out Timed out -
Trace aborted.

Network IP address lookup:

Whois query for 198.20.198.110...

Yotes

Results 7 through 9 do not mean the request is not making it to servers. It means the firewalls on that server are blocking the traceroute request. This is common.....

Disodium

You can use Perfmon /RES to check you possible latency.
Simply press Start key(on keyboard)+R and type PERFMON /RES press ok.
Looking under Network you can identify the ESO.EXE and its PID then match it with the connection and scroll across to the right to see the latency.