Thanks devs and team for working late today

ZOS_GinaBruno

Thanks so much for everyone's patience today! We know there's nothing more frustrating than wanting to play brand new content, only for there to be extended downtime all day. Thanks for sticking with us and we hope you enjoy High Isle

TaSheen

purple-magicb16_ESO wrote: »

Thanks to devs and mods for hanging in there and getting through this. It can't have been easy. Go home, get some well-earned rest.

And a nice wine with late dinner!

Eclipse318

See you in 16 hours apparently.

Aislinna

@ZOS_GinaBruno, and thank you for keeping the update status communicated in a timely manner. While having to see the downtime status extended multiple times can be disappointing, it's much more frustrating and anger-inducing to not get any updates on things at all. Thank you!

BergisMacBride

ZOS_GinaBruno wrote: »

Thanks so much for everyone's patience today! We know there's nothing more frustrating than wanting to play brand new content, only for there to be extended downtime all day. Thanks for sticking with us and we hope you enjoy High Isle

Thanks for keeping us updated throughout the day, Gina. Better communication than the last time, for sure. I’m sure you all have been through the wringer today and deserve some time to decompress. I look forward to reading Rich and/or Matt’s post on what went wrong today and how it was fixed. With the frequent problems like this ESO has had over the last few months it’s pretty obvious there’s some major tech issues at ZOS currently. I hope the game producers can get those fixed.

WiseSky

ZOS_Kevin wrote: »

Thank all of you for your patience, we know this can be frustrating. We're working on getting PCNA live for all of you. Hang tight.

Hail ZOS

harvspecial

ZOS_Kevin wrote: »

Thank all of you for your patience, we know this can be frustrating. We're working on getting PCNA live for all of you. Hang tight.

Thanks for your constant communication on the forums Kevin. We appreciate you and the work you do!

harvspecial

SainguinKrist wrote: »

Even if I'm frustrated, I do understand how this kind of thing can be a complete mess for the team and isn't any easier for them.

It's actually quite worse for them.

We can't play a video game.

ZOS is having their live service interrupted and have been working over 12 hours to fix it.

I think we can all be a bit more understanding of the work day they're going through.

Love your point of view here! Thankful for a team that doesn't walk away from a problem to bring a great experience for their customers.

harvspecial

ZOS_GinaBruno wrote: »

Thanks so much for everyone's patience today! We know there's nothing more frustrating than wanting to play brand new content, only for there to be extended downtime all day. Thanks for sticking with us and we hope you enjoy High Isle

Thanks Gina! Thank you for communicating with us throughout the extended downtime. We appreciate you and the work you do at ZOS on behalf of all of us! Thanks for being our voice.

ivelbob

Thank you everyone at ZOS for staying late to get this fixed! Shout out to Gina, Kevin and the other communications people who needed to handle frustrated players. It's a tough job trying to give good information while the situation is still evolving and you know angry people will seize on every word and find fault with it!

LalMirchi

Thank you!

I appreciate the hard work that the devs have done and this must have been a very stressful time for them.

Perhaps we could get a post-mortem on what went wrong?

Lysette

Cadbury wrote: »

FeedbackOnly wrote: »

I hope at least they got pizza

This, if people work long hours there must be time for this as well - working famished is not that helpful. We have that hour more to let you have a break, eat and drink in between.

ectoplasmicninja

I think the communication helped. Some people complained that they would have preferred a blanket "no idea when this will be done" so they could have gotten on with their day instead of thinking the server would be up any minute, but I appreciated the updates happening as they happened. I mean, yes, every two hours it was "two more hours hopefully" but we were kept as up to date as we could be and this is exactly what we've been asking for.

So from my perspective, the wait was well handled.

KitsuneShoujo

Here's to hoping tomorrows maintenance doesn't get four extensions.

GrailNite

I also work in IT and alongside developers so I know the frustration when a deployment doesn't go as smooth as planned. To echo what everyone else has been saying, thank you developers for all the hard work.

Gaeliannas

harvspecial wrote: »

I work in software development. Launches aren’t always perfect.

Is it unfortunate PCNA can’t login? Yes. It unfortunate for players because we are undoubtedly upset but it’s also unfortunate for ZOS in lost revenue.

Thanks devs, community, engineers and other folx working late today and throughout the entire day to get this issue resolved. WE APPRECIATE YOU!

Yes, it is great the devs fixed the issue. But only in the gaming world would customers thank a company for fixing something they could have avoided breaking in the first place, by simply hiring some QA folks. Out of that huge long list on the ZOS jobs website, there is one short entry at the bottom of the list for a temporary Contract QA tester. The lack of interest in QA, shows in every update they deliver.

shadyjane62

Thank you for fixing it before I lost out on Daily reward. The delay didn't bother me as I didn't get High Isle. I quite liked the back and forth on the forums and laughed my head off at some of the replies. One in particular was so funny I wish he was one of your writers.

I mostly just went to PCEU and got the daily and weekly done.

Ty again, but I wouldn't turn down some 150% exp pots as compensation I don't really deserve.