Asked for refund, no reply yet. ticket 220520-001622

olsborg

Asked for a refund for the prior thierric motif that i bought, cant use it cause it makes my head hurt due to bright light and noise.

Amottica

@ZOS_Bill may be able to help or provide clarification.

olsborg

Amottica wrote: »

@ZOS_Bill may be able to help or provide clarification.

thanks for tagging, I hope so.

NotaDaedraWorshipper

Looks like you left feedback instead of opening a ticket.

olsborg

NotaDaedraWorshipper wrote: »

Looks like you left feedback instead of opening a ticket.

There is just one way, that i could see, to report a problem with a crownstore purchase, and that was the reply i got.

tomofhyrule

olsborg wrote: »

NotaDaedraWorshipper wrote: »

Looks like you left feedback instead of opening a ticket.

There is just one way, that i could see, to report a problem with a crownstore purchase, and that was the reply i got.

You want to submit your ticket through here: https://help.elderscrollsonline.com/
Explain the problem, and you may need to respond to the first automated response to get a reply.

Using the in-game /bug or /feedback will not get a response. It's more for just quickly reporting bugs than getting responses from the devs.

NotaDaedraWorshipper

tomofhyrule wrote: »

olsborg wrote: »

NotaDaedraWorshipper wrote: »

Looks like you left feedback instead of opening a ticket.

There is just one way, that i could see, to report a problem with a crownstore purchase, and that was the reply i got.

You want to submit your ticket through here: https://help.elderscrollsonline.com/
Explain the problem, and you may need to respond to the first automated response to get a reply.

Using the in-game /bug or /feedback will not get a response. It's more for just quickly reporting bugs than getting responses from the devs.

You can do a ticket in game too, it's in the ask for help section.

olsborg

@ZOS_Bill anything you can do?

ZOS_Bill

@olsborg

Please check your forum inbox for an update on the ticket.