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Blackwood not getting unlocked

blu3cod3b16_ESO
blu3cod3b16_ESO
Soul Shriven
Hello,

on May 2 i bought an upgrade to get the blackwood chapter. Its listed under my recent purchases but i didn't got any e-mail and its not unlocked ingame.

I have submitted a ticket (ticket nr. 220502-003570) but still got no answer and just wanted to know why it is not unlocked :neutral:

greetings
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