Maintenance for the week of April 22:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – April 22, 4:00AM EDT (08:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
Tickets and "read answer provided", no answer
Can someone from Zos please explain why our tickets get a response at times that says "read answer provided" and there is actually no response in the ticket (web interface) or e-mail? No it's never in the spam folder. I'm not talking about a feedback or bug ticket. This is a common issue and eventually, your ticket just get filed from the open to solved category on the interface.